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Canon Image Transfer Utility (IUT) has stopped working

Guest WarrenNeufeld

By Guest WarrenNeufeld
in Microsoft Support & Discussions

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Guest WarrenNeufeld

Guest WarrenNeufeld

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Canon IUT comes with my wi-fi digital point and shoot camera. It is supposed to load on my computer at bootup and automatically download photos remotely uploaded to Canon's cloud. However, it will not run. I have been to Canon support and they have no record of any other instances of this problem, which I believe since my online searches also show no other instances. I have eliminated my Norton Security Suite as an issue; IUT will not load whether Norton is enabled or disabled. I have copied below the contents of the WER file for this error. Can anyone decipher this and point me in a productive direction for solving this problem? I apologize for the long post. I was going to attach the WER file, but could not figure out how to do it.

 

 

Thanks,

 

Bob

 

 

 

Version=1

EventType=CLR20r3

EventTime=130462856751237475

ReportType=2

Consent=1

ReportIdentifier=26b424c2-eb3a-11e3-b180-534e57000000

WOW64=1

Response.type=4

Sig[0].Name=Problem Signature 01

Sig[0].Value=imagetransferutility.exe

Sig[1].Name=Problem Signature 02

Sig[1].Value=1.2.0.6

Sig[2].Name=Problem Signature 03

Sig[2].Value=524bbaa1

Sig[3].Name=Problem Signature 04

Sig[3].Value=mscorlib

Sig[4].Name=Problem Signature 05

Sig[4].Value=2.0.0.0

Sig[5].Name=Problem Signature 06

Sig[5].Value=5265d021

Sig[6].Name=Problem Signature 07

Sig[6].Value=3513

Sig[7].Name=Problem Signature 08

Sig[7].Value=79

Sig[8].Name=Problem Signature 09

Sig[8].Value=System.ArgumentException

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.1.7601.2.1.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

UI[2]=C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe

UI[3]=Canon Utilities Image Transfer Utility has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe

LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL

LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll

LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll

LoadedModule[5]=C:\Windows\system32\apphelp.dll

LoadedModule[6]=C:\Windows\AppPatch\AcLayers.dll

LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll

LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll

LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll

LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll

LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll

LoadedModule[12]=C:\Windows\syswow64\USER32.dll

LoadedModule[13]=C:\Windows\syswow64\GDI32.dll

LoadedModule[14]=C:\Windows\syswow64\LPK.dll

LoadedModule[15]=C:\Windows\syswow64\USP10.dll

LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll

LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll

LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll

LoadedModule[19]=C:\Windows\syswow64\ole32.dll

LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll

LoadedModule[21]=C:\Windows\system32\USERENV.dll

LoadedModule[22]=C:\Windows\system32\profapi.dll

LoadedModule[23]=C:\Windows\system32\WINSPOOL.DRV

LoadedModule[24]=C:\Windows\system32\MPR.dll

LoadedModule[25]=C:\Windows\system32\IMM32.DLL

LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll

LoadedModule[27]=C:\Windows\AppPatch\AcGenral.DLL

LoadedModule[28]=C:\Windows\system32\UxTheme.dll

LoadedModule[29]=C:\Windows\system32\WINMM.dll

LoadedModule[30]=C:\Windows\system32\samcli.dll

LoadedModule[31]=C:\Windows\system32\MSACM32.dll

LoadedModule[32]=C:\Windows\system32\VERSION.dll

LoadedModule[33]=C:\Windows\system32\sfc.dll

LoadedModule[34]=C:\Windows\system32\sfc_os.DLL

LoadedModule[35]=C:\Windows\system32\dwmapi.dll

LoadedModule[36]=C:\Windows\syswow64\SETUPAPI.dll

LoadedModule[37]=C:\Windows\syswow64\CFGMGR32.dll

LoadedModule[38]=C:\Windows\syswow64\DEVOBJ.dll

LoadedModule[39]=C:\Windows\syswow64\urlmon.dll

LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll

LoadedModule[41]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll

LoadedModule[42]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll

LoadedModule[43]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll

LoadedModule[44]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll

LoadedModule[45]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll

LoadedModule[46]=C:\Windows\syswow64\normaliz.DLL

LoadedModule[47]=C:\Windows\syswow64\iertutil.dll

LoadedModule[48]=C:\Windows\syswow64\WININET.dll

LoadedModule[49]=C:\Windows\AppPatch\AcXtrnal.DLL

LoadedModule[50]=C:\Windows\system32\SHUNIMPL.DLL

LoadedModule[51]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

LoadedModule[52]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll

LoadedModule[53]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll

LoadedModule[54]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\ede2c6c842840e009f01bcc74fa4c457\mscorlib.ni.dll

LoadedModule[55]=C:\Program Files (x86)\Common Files\Spigot\Search Settings\wth183.dll

LoadedModule[56]=C:\Windows\syswow64\PSAPI.DLL

LoadedModule[57]=C:\Windows\system32\SortServer2003Compat.dll

LoadedModule[58]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll

LoadedModule[59]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\b3a78269847005365001c33870cd121f\System.ni.dll

LoadedModule[60]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\5c24d3b0041ebf4f48a93615b9fa3de9\System.Drawing.ni.dll

LoadedModule[61]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\8bc548587e91ecf0552a40e47bbf99cc\System.Windows.Forms.ni.dll

LoadedModule[62]=C:\Program Files (x86)\Canon\ImageTransferUtility\ImageSyncDiscovery.dll

LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

LoadedModule[64]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll

LoadedModule[65]=C:\Windows\system32\CRYPTSP.dll

LoadedModule[66]=C:\Windows\system32\rsaenh.dll

LoadedModule[67]=C:\Windows\system32\RpcRtRemote.dll

LoadedModule[68]=C:\Program Files (x86)\Canon\ImageTransferUtility\en\ImageTransferUtility.resources.dll

LoadedModule[69]=C:\Windows\system32\shfolder.dll

LoadedModule[70]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\217ece46920546d718414291d463bb1c\System.Xml.ni.dll

LoadedModule[71]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\5b6ddf934128d538cd5cd77bf4209b93\System.Configuration.ni.dll

LoadedModule[72]=C:\Windows\system32\wtsapi32.dll

LoadedModule[73]=C:\Windows\system32\WINSTA.dll

LoadedModule[74]=C:\Program Files (x86)\Canon\ImageTransferUtility\CCLForITU.dll

LoadedModule[75]=C:\Program Files (x86)\Canon\ImageTransferUtility\CCL.dll

LoadedModule[76]=C:\Windows\syswow64\comdlg32.dll

LoadedModule[77]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll

LoadedModule[78]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll

LoadedModule[79]=C:\Windows\system32\WindowsCodecs.dll

LoadedModule[80]=C:\Program Files (x86)\Canon\ImageTransferUtility\LIPL.dll

LoadedModule[81]=C:\Windows\syswow64\CLBCatQ.DLL

LoadedModule[82]=C:\Program Files (x86)\Canon\ImageTransferUtility\LCIOS.dll

LoadedModule[83]=C:\Windows\system32\rasapi32.dll

LoadedModule[84]=C:\Windows\system32\rasman.dll

LoadedModule[85]=C:\Windows\syswow64\WS2_32.dll

LoadedModule[86]=C:\Windows\syswow64\NSI.dll

LoadedModule[87]=C:\Windows\system32\rtutils.dll

LoadedModule[88]=C:\Windows\system32\mswsock.dll

LoadedModule[89]=C:\Windows\System32\wshtcpip.dll

LoadedModule[90]=C:\Windows\System32\wship6.dll

LoadedModule[91]=C:\Windows\system32\winhttp.dll

LoadedModule[92]=C:\Windows\system32\webio.dll

LoadedModule[93]=C:\Windows\system32\credssp.dll

LoadedModule[94]=C:\Windows\system32\IPHLPAPI.DLL

LoadedModule[95]=C:\Windows\system32\WINNSI.DLL

LoadedModule[96]=C:\Windows\system32\dhcpcsvc6.DLL

LoadedModule[97]=C:\Windows\system32\dhcpcsvc.DLL

LoadedModule[98]=C:\Windows\system32\DNSAPI.dll

LoadedModule[99]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll

LoadedModule[100]=C:\Windows\system32\rasadhlp.dll

LoadedModule[101]=C:\Windows\System32\fwpuclnt.dll

LoadedModule[102]=C:\Windows\system32\security.dll

LoadedModule[103]=C:\Windows\system32\SECUR32.DLL

LoadedModule[104]=C:\Windows\SysWOW64\schannel.dll

LoadedModule[105]=C:\Windows\syswow64\CRYPT32.dll

LoadedModule[106]=C:\Windows\syswow64\MSASN1.dll

LoadedModule[107]=C:\Windows\system32\ncrypt.dll

LoadedModule[108]=C:\Windows\system32\bcrypt.dll

LoadedModule[109]=C:\Windows\SysWOW64\bcryptprimitives.dll

LoadedModule[110]=C:\Windows\system32\GPAPI.dll

LoadedModule[111]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll

FriendlyEventName=Stopped working

ConsentKey=CLR20r3

AppName=Canon Utilities Image Transfer Utility

AppPath=C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe

ReportDescription=Stopped working

 

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