Guest ABalzar Posted May 23, 2014 Posted May 23, 2014 I formated my Toshiba laptop with the following method: - did a backup to a hard disk - saved a ISO file in a DVD - in Panel Control I clicked on the Recovery option - rebooted from the ISO dvd - fetched the backup from the hard disk Now I see that I don't have Microsoft Office programs installed. I tried to download it from Microsoft page, but its not accepting my product key and shows this message: The Office 2007 Product Key you provided is blocked for activation and as a result, is not eligible for a free download. I had the Office 2007 ultimate already installed in my laptop, but I dont have any CDs anymore. I know the product key from the sticker that is in the bottom of the laptop. I already performed a diagnosis with the Microsoft Genuine Advantage Diagnosis Tool and this was the result: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc= Windows Product ID: 00426-OEM-8992662-00173 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {9A628C8E-F33E-4774-83D6-261E927E718E}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000000 Build lab: 7601.win7sp1_rtm.101119-1850 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{9A628C8E-F33E-4774-83D6-261E927E718E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-2552784156-2843067740-3341011315</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite U300</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V5.10 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090115000000.000000+000</Date></BIOS><HWID>09333307018400FA</HWID><UserLCID>0816</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows® 7, Ultimate edition Description: Windows Operating System - Windows® 7, OEM_SLP channel Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00178-926-600173-02-2070-7601.0000-1432014 Installation ID: 009874763552753386866994432950972234959926495236104283 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: VKM6G License Status: Initial grace period Time remaining: 42600 minute(s) (29 day(s)) Remaining Windows rearm count: 3 Trusted time: 23-05-2014 13:12:52 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJSKnvhrBgxGg6CAYux6e2Tcgs8mYX7lhrYqhQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP TOSQCI TOSQCI00 HPET TOSQCI TOSQCI00 BOOT PTLTD $SBFTBL$ MCFG TOSQCI TOSQCI00 SLIC TOSQCI TOSQCI00 SSDT SataRe SataAhci SSDT SataRe SataAhci SSDT SataRe SataAhci SSDT SataRe SataAhci What should I do now? 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