Whenever I try to scan to my Canon MG5150 it says my WIA driver is missing

[Guest Lisa6845]

We have had this printer for 2 years and has worked perfectly until about 1 month ago when we started getting this message "You need a WIA driver" everytime we tried to scan. I have been in contact with Canon and have done everything they asked (uninstalled printer and drivers and then reinstalled them) with no luck. When I go onto the Windows services, it says my WIA driver is running. I am at my wits end trying to fix this and hoping someone can help. I don't understand why this has happened all of a sudden.

[donetao]

Hi friend! I do not have a Cannon printer. I can not believe cannon can't help you solve this issue.

This is all I have to offer you, which isn't very much. Are you sure you are competently uninstalling the printer before you try to reinstall it??

Printers are my least favorite thing to help with,but I'll try to help you! I can just tell you that you are not alone with this issue. Printers are very cheap. Maybe try a different brand!

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-you-need-a-wia-driver-to-use-this-device/6383bc81-b6c0-4b48-8ac6-144c009c332d

[Rich-M]

We need specific information to help answer your question so would you please repost this with appropriate answers to the questions that pertain to your problem, so we can better help you fix your problem quickly.

 

Computer: Brand Name & Model #

 

Age of system and relevant components if different :

 

CPU: Brand, speed

 

Ram: Type, amount, speed

 

Operating system: Windows 98, 98SE, ME, XP Home, XP Pro, Vista or Other

 

Do you run Anti-Virus software: Brand Name, version #, is it up to date?

For Video or Graphic problems:

Video Card: Brand Name, type, speed, Chipset, driver version and date

 

Video settings: resolution, advanced settings

For Internet problems:

 

Modem: Brand name and date of driver

 

Type connection: dial-up, cable, sat/DSL, other

 

Browser: IE, Netscape, Firefox, Sea Monkey and version #

 

For Network problems:

 

LAN or ethernet card(s) or adapters: Brand, # of cards

 

Printer : Make and Model #

 

Router: Brand name, type

 

# machines on network

 

Network settings and IP configuration

 

 

Please state your specific problem and when it started

 

Did you change anything, install any hardware or software before the problem started?

 

List any recently installed software

 

List software running in background ie: anti-virus program, mail programs, backup software.

 

(Run,msconfig,ok,startup) and what is checked

 

Any power disruption or incomplete shutdowns

 

Failed Scandisk/chkdsk or defrag attempts

 

Use of any “tune-up” utilities, registry utilities, system diagnostics, other third party utility software

 

Recent downloaded software

 

 

This information may be of critical importance in locating and correcting the source of your problem. Please note any additional information or detail about the problem that may be of value in our assessment of the problem.

 

 

Thank you.

[donetao]

Hi @Lisa6845 I'm sure you have checked here!!

http://www.usa.canon.com/cusa/office/products/hardware/scanners/high_speed_document_scanners/imageformula_dr_5010c_color_production_scanner#DriversAndSoftware

[DSTM]

This thread is older than my cat.:)

[donetao]

This thread is older than my cat.:)

Really??/It showed up as a new post for me. Must have been a fluke. Sorry!

[Rich-M]

Good catch Dougie I failed to even notice.

[DSTM]

We have all done it.:)

After getting caught, now I check the date before I reply.

[Rich-M]

Man I wish I could remember to do that. I get "bagged " every time.