Win 7 and LG GP50Nb40 USB DVD Writer - unknown device

[Guest PerryA555]

hello,

 

 

I purchased the LG GP50Nb40 external USB DVD writer and i am running Win 7 64 bit. i connected the device with the provided cable and windows said there was already a device and refused to read the DVD.

 

 

i have an internal HP DVD writer. so i assumed there was a conflict and disabled the HP device. Windows still refused to recognize the device.

 

 

so i enabled the HP and put the LG install disc in it and copied the whole thing to my hard drive.

 

 

then i opened up my desktop case and disconnected the power and sata cables from the internal HP DVD.

 

 

then i turned the computer back on and did the LG software install from disk.

 

then i downloaded a firmware update from LG as per their software.

 

it failed because it said i did not have the specified LG device.

 

 

but i do have the LG connected via USB 2.0 hub but i can not use it all all.

 

windows shows an unknown device.

 

 

is there anyway to get my LG external to work or do i have to return it to Fry's Electronics?

 

 

i have already spent over 2.5 hours on what should have been a very simple install, which is why i bought a USB device instead of an internal device.

 

 

 

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