window 7 build 7601 this copy is not genuine

[Guest WendiWilliams]

I keep getting this message. My screen is black. The Control Panel/System and Security/System section under Windows Activation says "Status Not Available" Product ID "Not Available" so it won't let me "reactivate". Below is the Diagnostic Report. I received this laptop (Dell Inspiron 15R) 2 years ago as a gift. It was purchased at HH Greg. Can anyone help me? Thanks!

 

 

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

 

Validation Code: 50

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

Windows Product ID: 00359-OEM-8992687-00095

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {E9862363-0B9B-4F1E-A1DE-45F2EDC11983}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.130318-1533

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

 

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

 

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

 

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

 

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

 

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Wendi\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

 

File Scan Data-->

File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005

 

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{E9862363-0B9B-4F1E-A1DE-45F2EDC11983}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4166173740-2785831857-3147010376</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="6"/><Date>20110930000000.000000+000</Date></BIOS><HWID>ADA13D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4B9D6AF87393F1C</Val><Hash>g07k95EC632bMJjgptN2Fu0y8pA=</Hash><Pid>81602-910-5273902-68688</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

 

Spsys.log Content: 0x80070002

 

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

Error: 0xC004F012

 

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0xC004F023

HealthStatus: 0x0000000000000000

Event Time Stamp: 2:21:2013 22:48

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

 

 

HWID Data-->

HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEAonZ4CtT5BoYsqPxkjGy8xGyFYjeEYM7mLnM=

 

OEM Activation 1.0 Data-->

N/A

 

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC DELL WN09

FACP DELL WN09

HPET DELL WN09

MCFG DELL WN09

SSDT TrmRef PtidDevc

SLIC DELL WN09

SSDT TrmRef PtidDevc

SSDT TrmRef PtidDevc

OSFR DELL M08

 

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