Having trouble with Windows Installer 4.0 in Windows Vista

[Guest Susanna]

Hello,

 

When trying to uninstall Roxio Update Manager the following error message

appears:

 

The Windows Installer Service could not be accessed. T his can occur if the

Windows Installer is not correctly installed. Contact your support personnel

for assistance.

 

When viewing the problem details for the above error message the following

appears:

 

Problem signature

Problem Event Name: APPCRASH

Application Name: msiexec.exe

Application Version: 4.0.6000.16386

Application Timestamp: 4549af77

Fault Module Name: kernel32.dll

Fault Module Version: 6.0.6000.16386

Fault Module Timestamp: 4549bd80

Exception Code: c00000fd

Exception Offset: 00020a6c

OS Version: 6.0.6000.2.0.0.256.6

Locale ID: 1033

Additional Information 1: 7bc1

Additional Information 2: 7ebb433212c5c2580823c973722625a3

Additional Information 3: 1c65

Additional Information 4: bb1279f20dec4a4e67479678a156c94e

 

Extra information about the problem

Bucket ID: 365838431

 

I'm trying to unistall Roxio Update Manager to install it again. I tried to

install the Roxio CD without uninstalling Roxio Update Manager but the same

error message and problem details appear. I cannot do a system restore

because I do not have a restore point prior to the date I first tried

uninstalling Roxio Update Manager. I have Windows Vista Business 32-bit.

 

Any help will be greatly appreciated.

 

--

Thank You

Susanna