Posted May 1, 201410 yr http://support.microsoft.com/kb/2640103 This describes my issue exactly. The procedure for obtaining it involves dealing with support. I will not give you guys my credit card info as I really don't want to even have a remote chance of paying for this fix - I just want to know where to get the fix. Sorry if I am being a bit blunt, but I've been ran around several loops trying to find a way to contact support that doesn't involve being asked for financial info. Thanks for any help~! Quote from article: To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:http://support.microsoft.com/contactus/?ws=support Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Continue reading...
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