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I've received the numerous phone scam calls, but unfortunately a gullible friend got the call and gave them remote access, now the computer is locked. Before I try to fix it, can anyone tell me what kind of ransomware might have been used or indicate what else might have been done to the system? Cryptolock or something else? Any fixes? The computer is running Win XP. Thanks.

 

 

Update: I believe they password protected the computer, any good hacks to get around this?

 

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