Posted April 13, 201410 yr Dear Microsoft Community I am working on a friends laptop and I can see about 5 programs in the programs and features folder to uninstall but I cannot see the other programs. Could you give me some guidance with this problem please. I have added this screenshot and if you can notice; the programs and features folder just shows a few items, the main menu folder the same and the folders within the mail folders show that their folders are empty. I have shown that the MSO Word document can be found but there is no folder for the MSO and the word docs works perfect. I've tried to remove the Ask Toolbar Updater, but I am being shown that I have no admin rights. I've been going through all Microsoft Mr Fix It programs but still can't the solution to this problem. Here is the screenshot below. Yours sincerely JT Valerie Continue reading...
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