Posted March 29, 201410 yr For the past few months, I've been constantly getting blue screens/ BSODs. My computer runs on Windows 7. The occurrences have started up again, despite my shutting the laptop down when I finish using it (which I thought was the cause of my computer troubles). My Norton Security Suite has been needing attention, but I cannot complete the disk optimization without my computer crashing and/or getting a blue screen. I've been looking up similar problems online, and from what I deduced, my laptop was having some troubles with either the memory card or RAM. Maybe I'm wrong, because when I run the Windows Memory Diagnostic (at least the standard tests), nothing is detected. Here is some of the information that Windows gave me in a popup dialogue box: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1e BCP1: FFFFFFFFC0000005 BCP2: FFFFF8000349F22B BCP3: 0000000000000000 BCP4: 000000007EFA0000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\032914-59202-01.dmp C:\Users\Me\AppData\Local\Temp\WER-103522-0.sysdata.xml (Me is substituting for my real name) Each time I experienced a blue screen, I copied down the information Windows displayed, and each time, everything was the same except for the files that described the problem. So I know I have a single problem that's causing all of these crashes. Click here for some files that could be useful in diagnosing this situation. I'd greatly appreciate any and all help. Continue reading...
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