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Hello,

 

 

I successfully refreshed my windows 8.1 os, since my pc was performing poorly probably due to virus. Then i deleted the windows.old folder since it was taking an enormous amount of HDD space after which i started experiencing some lagging. So i figured i must have deleted something important from the windows.old folder. i tried refreshing the os again, and during the process, i had power interrupt, causing the process to be terminated halfway. when i rebooted my pc, i noticed i couldn't not games that were working well prior to the first refreshing. so i tried refreshing and resetting, both giving error, cannot be refreshed nor reset. i upgraded back to windows 8.1, but i still can't reset back to factory settings. please is there a way to reset back to factory settings?

 

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