Posted March 25, 201410 yr Hi everyone, auggy, I am really hoping you can help me with a problem I am having on a single workstation at my office. This is a Windows 7 32-bit build running MS Office 2010 Standard. It differs from other builds in our office because it is used by the head of our Accounts team, and so it has a number of bespoke pieces of software that only she needs access to (payroll software, etc.). All the computers core functionalities seem fine, save the following two, and I would really like some help getting to the bottom of it. 1) Explorer process BES error when attempting to browse files and folders. I can call up Windows Explorer absolutely fine, and be browsing away on her machine, and then suddenly the explorer process will die, with the following error :- Problem signature: Problem Event Name: BEX Application Name: explorer.exe Application Version: 6.1.7601.17567 Application Timestamp: 4d6727a7 Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 03e2f944 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt I can start windows explorer again, and it will happen again - it is a repeatable event. 2) Internet Explorer AppHangB1 when trying to attach files for upload I believe these two errors may actually be related, as IE (and Chrome as well for that matter, that being why I think the two problems are linked) works fine, until I come to any type of site where I need to upload a file. This came to light as our Accounts head needs to upload a flat file into an online piece of banking software. What will happen (and, again, this can be repeated as needed) is :- a) You will click on what will typically be a "browse" button b) A traditional dialogue box will open, but instead of allowing you to navigate to the location and select the folder you want, it immediately greys out as if the explorer process is falling over. c) After a little while, the following errror is returned :- Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: iexplore.exe Application Version: 11.0.9600.16521 Application Timestamp: 53114399 Hang Signature: ffae Hang Type: 513 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 2057 Additional Hang Signature 1: ffaeadd6649c2780023c6d9ea230850d Additional Hang Signature 2: e32d Additional Hang Signature 3: e32d1064528f9bd1cbe46cdd0db7b0f1 Additional Hang Signature 4: 0498 Additional Hang Signature 5: 0498e046eb6db4d68a7cd9b11dab2644 Additional Hang Signature 6: effb Additional Hang Signature 7: effb796b5c1ff7f6708d2722fa7c24bd Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt At auggy's recommendation I have implemented a registry key insertion that outputs explorer.exe crashes to a dump file, and I am in the process of uploading two reports to SkyDrive - I shall post the URL into this thread as soon as I have completed it. Can anybody please help me ? Thank you sooooooooooooo much !! David. Continue reading...
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