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Hello,

 

 

I'm having an issue with windows explorer. I can access my photos from my iphone, and I can even copy several of them to my computer; however, when I try to copy the entire 3.5gb folder, the transfer will hang. Upon canceling the transfer, it just says "cancelling" and won't close until i exit the explorer window with the iphone drive open; this too stops responding, and must be forced to close. The screen flashes and windows explorer restarts. I tried transfering the folder to a portable drive; however, it crashed after transfering about 70% of the files. If I leave it alone after it hangs, it eventually says that a device connected to the computer is not functioning. It's the same on an iphone 5 and 5s.

 

 

I've tested copying a large singular file, and also a folder containing several hundred smaller files with no issue. I've also tested several usb ports, including ones that have different drivers, and different usb cables.

 

 

I understand that evidence suggests it's an apple related issue, but I'm still curious, and would like to hit this from all angles.

 

 

Thank you for taking the time to read this.

 

 

 

Problem signature:

Problem Event Name: AppHangB1

Application Name: explorer.exe

Application Version: 6.1.7601.17567

Application Timestamp: 4d672ee4

Hang Signature: 4912

Hang Type: 0

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Hang Signature 1: 491245ab9f710ce95157662cc6588ff3

Additional Hang Signature 2: d0b3

Additional Hang Signature 3: d0b36f6c5d5477cbbcbb27be8f24523a

Additional Hang Signature 4: 4912

Additional Hang Signature 5: 491245ab9f710ce95157662cc6588ff3

Additional Hang Signature 6: d0b3

Additional Hang Signature 7: d0b36f6c5d5477cbbcbb27be8f24523a

 

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