Posted March 3, 201410 yr Hello, I am visiting my wife from overseas, and was checking her family notebook that is used almost entirely by her sons, and found two problems which may or may not be related: 1. Hard drive: The OS (C:) drive on the HP notebook is almost completely full, with only 2.44 GB of the 73 GB capacity available, but when I check the (C:) drive under OS it doesn't list anywhere near 70 GB of data in the files it shows for the C: drive. 2. Updates: The notebook errors out whenever I try to install Microsoft .NET Framework updates, producing a "Code 13EC Unknown error. I checked the update logs, and .NET updates have been failing for several months, possibly because the OS C: drive is so full, but I am not sure. Below are the results I got when I used a Windows utility to try and fix the update problem. I would appreciate any suggestions, information, or questions anyone has to offer. Problems installing recent updates Not fixed Repair Windows Update Completed Check for missing or corrupt files Detected Repair missing or corrupt files Completed Some security settings are missing or have been changed Fixed Reset security settings Completed Service registration is missing or corrupt Fixed Reset service registration Completed Windows Update error 0x80070057(2014-03-02-T-10_08_29A) Fixed Resetting Windows Update data store Completed Problems installing recent updates Fixed Repair Windows Update Completed Problems installing recent updates Fixed Repair Windows Update Completed Potential issues that were checked Windows Update environment variables are incorrect Issue not present Windows Update services are not running Issue not present Cryptographic service components are not registered Issue not present Issues found Detection details 5 Problems installing recent updates Not fixed Repair Windows Update Completed Repair Windows Update services and dependencies 5 Check for missing or corrupt files Detected Repair missing or corrupt files Completed SFC Output Output: Windows Resource Protection could not start the repair service. 6 Some security settings are missing or have been changed Fixed 6 Service registration is missing or corrupt Fixed 6 Windows Update error 0x80070057(2014-03-02-T-10_08_29A) Fixed 6 Problems installing recent updates Fixed 6 Problems installing recent updates Fixed Potential issues that were checked Detection details Windows Update environment variables are incorrect Issue not present Windows Update services are not running Issue not present Cryptographic service components are not registered Issue not present Detection details Error Report RootCause: RC_DataStore ErrorCode: 0x80070057 TimeDetected: 2014-03-02-T-10:08:29A Collected File File Name: CheckSURLog.cab Collection information Computer Name: Windows Version: 6.1 Architecture: amd64 Time: Sunday, March 02, 2014 10:08:16 AM Continue reading...
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