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Surface Wont play Kaplan video but I can hear the sound..... HELP

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I have the original Surface that came out and it has the latest updates. I have Kaplan videos that I watch. The screen to play the videos pops up and I can hear the video but I cant see the videos. I made sure that my shockwave player and all that good stuff was enabled but still not working properly. I bought the surface because I thought it would be easier to study with it and watch my kaplan videos wherever I am at since its lighter than a laptop but it has proven quite useless. HELP

 

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