Difficulty settup up accounts in Outlook 2011 for Mac

[AWS]

Hello,

I've tried on numerous occasions to setup Outlook 2011 on my Mac to connect with my business email. I have gone about it two ways:

1. Used the download assistance program from MediaTemple that assits in account setup. Each time I do this, I get confronted with the following error message:

Failed to created Outlook account. The reported error by Outlook was '(-1700) Microsoft Outlook got an error: Can't make {name:"(mt)rzeldin@imsorrytohear.com", full name: "Rachel Zeldin", user name:"rzeldin@imsorrytohear.com",

email address:"rzeldin@imsorrytohear.com"' server:"7vlm-8xrn.accessdomain.com", password:"", use ssl:true, port:"993", smtp server:"7vlm-8xrn.accessdomain.com", smtp port:"465", smtp use ssl:True,

smtp needs authentication:True, smtp use account authentication:true, use secure password:false, :true, root folder path:"/", store sent items on server:true, store deleted items on server:True, store junk mail on server:true,

store drafts on server:true} into type properties of imap account.'

 

 

2. When I try to do the setup manually, I also get an error message and am unable to send or receive messages. I validated that my password is correct. Here is a copy of the message:

 

Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

 

If anyone is an expert at account setup in Outlook 2011, I would great appreciate the help with this.

 

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