failed update KB2807986

[AWS]

Windows Update KB2807986 continually fails. Understand, I am a computer user, not a troubleshooter, so telling me about kernal,s etc. will only make me see corn kernals. I need help. Every time I open my computer in the morning I am in a restart position

on my computer due to the failing of this update.

 

Never had an issue with updates until this one came out. Now I cannot move past it. I have upgraded to IE10 and still this update fails. I am becoming angst-ridden over the restarting of my computer each morning due to this failed update.

 

Going to the forums I learned about a clean reboot, but I am hesitant to try something like this since I am not familiar with delving this deeply into my system, and once I start I will have no visual screen to follow, so I am out of luck, unless I can get

a step by step assistance preferably by phone. (But I refuse to pay $99 via the MS desk option, since this was created by MS). I would ignore or dump this update permanently but can find no place to do it, so I am left to assume that it is a necessary update.

If it is necessary, why can't it be created to easily update all systems like all the other updates?

 

to add: Not only have I tried to reinstall this update from the auto updater, I have also gone to the site and attempted the update directly...Still fails. I have disable my firewall to attempt this update, and it failed then too. I will disable both my

firewall and antivirus and attempt this update now.... Arrgh.

 

Any suggestions? Going offline to disable firewall and antivirus now. will be back soon.

 

 

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