Keyboard losing focus while in remote desktop session

[AWS]

Hi,

 

I have several Win7 computers that remote into a hosting company's server. Our users will log into the hosting company's servers via remote desktop. The issue that keeps coming back is that the keyboard will stop functioning after a user locks the computer

then returns after a short period of time to continue working. The remote desktop session will remain working while the pc is locked. After unlocking the computer the keyboard will not work in the remote session. The mouse isn't affected by this and minimizing

the session, the keyboard works fine on the local session. Sometimes you have to restore down then restore back or minimize the RDP session several times to get the keyboard to work inside the remote session. On a few occasions, ending the RDP session will

cause the keyboard to work again. Anyone experienced this and have a resolution for this issue? This issue appears to be occurring more frequently and we have already recreated user profiles on the remote server but to no avail. Thank you for your help.

 

Jon

 

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