Posted February 5, 201311 yr FPCH Admin Hello, I have recently purchased an ASUS Laptop preloaded with MS W7 Home Premium 64-bit. On receipt I have followed the initial setup process (set language, set date / time, wireless internet access, homegroup, etc.). I have NOT activated preloaded trial security software, or updated any maunfacturers drivers. I immediately created a repair disc, follwed by dvd recovery discs (4 off). Once completed I wanted to update Windows. This process is failing with error code 8024402c. I have searched the internet (using the IE Explorer 9 preinstalled) and attempted to do a number of things: 1 - run Windows Update troubleshooter - failed to download 2 - included http://*.update.microsoft.com, https://*.update.microsoft.com and http://download.windowsupdate.com in the exceptions list - after doing so and restarting the computer, the error code 8024402c persists. 3 - have follwed instruction to perform a 'clean boot' (disabling all services except MS services) - after doing so and restarting the computer, the error code 8024402c persists. 4 - checked c:windowssystem32driversetchosts - confirmed that all lines have been commented (#) out - after doing so and restarting the computer, the error code 8024402c persists. I have also followed the methods proposed in KB 2509997 as follows, with the results as noted. Method 1 - restart and try again - Windows Update result = same error code 8024402c Method 2 - system update readiness check - needed to turn off windows firewall to download the application - downloaded application then turned on windows firewall - ran download file Windows6.1-KB9477821-v25-x64.msu (install Hotfix for Windows) - the install (and presumably scan) completed without any reported errors - no errors detected in CheckSUR.log - Windows Update result = same error code 8024402c Method 3 - run SFC.exe - found corrupt files and was unable to fix - checked CBS.log - offending errors all for same file -- PINTLGB.IMD - google checking suggested that these files were not critical and could be ignored - Windows Update result = same error code 8024402c Method 4 - reset Catroot2 - completed per instructions - Windows Update result = same error code 8024402c Method 5 - HKEY_LOCAL_MACHINECOMPONENTS - this key is not present in regedit.exe - I searched for the listed keys PendingXmlIdentifier NextQueueEntryIndex AdvancedInstallersNeedResolving - none where found - Windows Update result = same error code 8024402c Method 6 - Register the Windows Update files - done per instructions - Windows Update result = same error code 8024402c Method 7 - no anti-virus programs have been activated - Windows Update result = not checked Method 8 - Rename the SoftwareDistribution folder - done per instructions - Windows Update result = same error code 8024402c Method 9 - Clear the BITS queue of any current jobs - done per instructions - Windows Update result = same error code 8024402c Method 10 - Download and manually install the 958056 update - there is no update history yet because no update has succeeded to this point - Windows Update result = not checked Method 11 - Rename Pending.xml - no file found - Windows Update result = not checked Method 12 - Run Chkdsk on the Windows partition - done per instructions - Windows Update result = same error code 8024402c Despite all of these supposed solutions, none has worked. I have this exact same situaion with a different laptop but running W7 Home Premium 32-bit. I was not so pedantic when I received the older laptop and have been searching for a solution for over 6 months (including some time ago in the forum). Having purchased a brand new laptop, having not activated any manufacturer installed software, and having NOT installed any other software of any kind, I was expecting that the original installation would succeed, and i would subsequently add software and check after every instance to identify the cause. It would now seem that the cause is related to Windows only.After all this, if I turn off Windows Firewall, Windows Updates operates effectively and I can also download software (bug fix) from the Microsoft support site. Microsoft recommends that Firewall is ON and that Windows Update is automatic - I want this to work that way please. The laptop is for my elderley father and I do not want him worried about these matters. Trying to find a solution has consumed inordinate time for me - at least 40+ hrs. I seek anyone's assistance. Regards, Sonic_Screw_Driver View this thread Off Topic Forum - Unlike the Rest
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