why doesn't windows up date work?

Quoting my previous post:

WINDOWS update KB2797687 failure error - 80073718

I have been trying to update my laptop with the above update but consistently get a failure notification. The update downloads and looks as if it is installing but then the error message comes up (code 80073718). I select the option 'get help with this

error' which takes me to troubleshooting the updater ( I ran it as administrator). The troubleshooter found an error and repaired it so I tried to update again but yet again got the same error code and the update is still not installed.

I have checked my internet connection in case something was interrupted but the connection is fine, I have tried both wifi and Ethernet.

I have searched the Microsoft pages but can't find anything about this error.

I installed windows 8 as an upgrade to Vista a couple of weeks ago.

I still have the problem with installing KB2797687, every day I get the same failure message and my pc hasn't updated since 9.01.13. Yesterday I found a link to the windows download centre and downloaded my updates manually but still the 2797687 wouldn't

install. It appears to be preventing any updates to install.

I keep going through the same motions, troubleshooting, manually trying to install but nothing works.

I shouldn't have to check the updates at the download centre at all.

This is getting so frustrating. I know that I am not the only one with this problem judging by the amount of update questions there are.

When is Microsoft going to fix it?

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