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I have had a Lenovo T420 for more than a year. Yesterday I was suddenly got the above error message. I called Lenovo. They said I would have to restore my computer to factory settings, which involves reloading everything on the computer--software, files,

etc. I am starting here first to see if there is another way. Here are the diagnostics results.Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data--&gtValidation Code: 50Cached Online Validation Code: 0xc004c4a8Windows Product Key: *****-*****-MV8MH-98QJM-24367Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=Windows Product ID: 55041-OEM-8992671-00437Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010100.1.0.048ID: {213B58D1-7968-4F03-8557-B27E99EE4C2C}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 ProfessionalArchitecture: 0x00000009Build lab: 7601.win7sp1_gdr.120830-0333TTS Error: T:20130129193057976-Validation Diagnostic: Resolution Status: N/AVista WgaER Data--&gtThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data--&gtCached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data--&gtCached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data--&gtOffice Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data--&gtProxy settings: N/AUser Agent: Mozilla/4.0 (compatible MSIE 8.0 Win32)Default Browser: C:Program Files (x86)Mozilla Firefoxfirefox.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data--&gtOther data--&gtOffice Details: &ltGenuineResults&gt&ltMachineData&gt&ltUGUID&gt{213B58D1-7968-4F03-8557-B27E99EE4C2C}&lt/UGUID&gt&ltVersion&gt1.9.0027.0&lt/Version&gt&ltOS&gt6.1.7601.2.00010100.1.0.048&lt/OS&gt&ltArchitecture&gtx64&lt/Architecture&gt&ltPKey&gt*****-*****-*****-*****-24367&lt/PKey&gt&ltPID&gt55041-OEM-8992671-00437&lt/PID&gt&ltPIDType&gt2&lt/PIDType&gt&ltSID&gtS-1-5-21-3484988888-2535306700-3744271095&lt/SID&gt&ltSYSTEM&gt&ltManufacturer&gtLENOVO&lt/Manufacturer&gt&ltModel&gt4177CTO&lt/Model&gt&lt/SYSTEM&gt&ltBIOS&gt&ltManufacturer&gtLENOVO&lt/Manufacturer&gt&ltVersion&gt83ET61WW

(1.31 )&lt/Version&gt&ltSMBIOSVersion major="2" minor="6"/&gt&ltDate&gt20110707000000.000000+000&lt/Date&gt&lt/BIOS&gt&ltHWID&gtC3443D07018400FE&lt/HWID&gt&ltUserLCID&gt0409&lt/UserLCID&gt&ltSystemLCID&gt0409&lt/SystemLCID&gt&ltTimeZone&gtPacific Standard Time(GMT-08:00)&lt/TimeZone&gt&ltiJoin&gt0&lt/iJoin&gt&ltSBID&gt&ltstat&gt3&lt/stat&gt&ltmsppid&gt&lt/msppid&gt&ltname&gt&lt/name&gt&ltmodel&gt&lt/model&gt&lt/SBID&gt&ltOEM&gt&ltOEMID&gtLENOVO&lt/OEMID&gt&ltOEMTableID&gtTP-83

&lt/OEMTableID&gt&lt/OEM&gt&ltGANotification/&gt&lt/MachineData&gt&ltSoftware&gt&ltOffice&gt&ltResult&gt109&lt/Result&gt&ltProducts/&gt&ltApplications/&gt&lt/Office&gt&lt/Software&gt&lt/GenuineResults&gt

Spsys.log Content: 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 Data--&gtSoftware licensing service version: 6.1.7601.17514Error: product key not found.Windows Activation Technologies--&gtHrOffline: 0x00000000HrOnline: 0xC004C4A8HealthStatus: 0x0000000000000000Event Time Stamp: 1:30:2013 17:45ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:HWID Data--&gtHWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GEmbwPObsGGinbP1qrgWBT7Xgkucw==OEM Activation 1.0 Data--&gtN/AOEM Activation 2.0 Data--&gtBIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC LENOVO TP-83 FACP LENOVO TP-83 HPET LENOVO TP-83 MCFG LENOVO TP-83 SLIC LENOVO TP-83 SSDT LENOVO TP-SSDT2 SSDT LENOVO TP-SSDT2 SSDT LENOVO TP-SSDT2 ECDT LENOVO TP-83 ASF! LENOVO TP-83 TCPA PTL LENOVO SSDT LENOVO TP-SSDT2 SSDT LENOVO TP-SSDT2 UEFI LENOVO TP-83 UEFI LENOVO TP-83 UEFI LENOVO TP-83

 

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