update and restart taking a very long time

i am using windows 8, and just got my computer a couple of weeks ago. no real issues at all outside of trying to navigate and learn the new windows 8 layout and paths for navigating, though that's all pretty well settled. i don't recall any

real upgrades or updates. today my norton was alerting me to the need for a scan. i did it and all threats were resolved, and they were the small usual sorts. i turned on silent mode just in case. i downloaded windows movie maker as

i could not locate it after trying and when i went to open it, the computer froze on a dimmed picture of my desktop wallpaper only for about three to five minutes then just came back with no opening of the software. same thing over again. so i

deleted it and downloaded it again only to have the same issue. i tried downloading another piece of software thinking movie maker was no longer a part of windows, but the same thing happened. then i saw that it would take an update to install

windows essentials, that apparently had it bundled. when i went to power down and restart thinking that might help i saw an option for update and restart. i did this and it's been well over two hours now with just the &quotworking&quot circle

going around and around (alienware). i'm not sure if there is a big update or what, but i've never had one take so long. should i keep going, force quit or something else? any suggestions from those more experienced than me would be

welcome. thanks :)

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