Posted June 1, 201212 yr FPCH Admin I bought a desktop from Walmart, a few days later I get "This copy of Windows is not genuine" error. I realize I'm new, but would appreciate any help! Thanks in advance!! Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-T7WC8-4M2PP-2VFTM Windows Product Key Hash: 6mAMI3zfzVsFp8hy1MUn9Lu39vA= Windows Product ID: 00359-OEM-9820603-62562 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {500C6CB3-F128-4EF6-8B55-9CBBACC9923D}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120330-1504 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible MSIE 8.0 Win32) Default Browser: C:Program Files (x86)Internet Exploreriexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {500C6CB3-F128-4EF6-8B55-9CBBACC9923D}1.9.0027.06.1.7601.2.00010300.1.0.003x64*****-*****-*****-*****-2VFTM00359-OEM-9820603-625628S-1-5-21-1699841669-102042571-466405090GatewayGM5664Phoenix Technologies, LTD6.00 PG20071126000000.000000+000D3673107018400F204090409US Eastern Standard Time(GMT-05:00)03GATEWASYSTEM 109 Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows® 7, HomePremium edition Description: Windows Operating System - Windows® 7, OEM_COA_SLP channel Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00196-206-062562-02-1033-7601.0000-1532020 Installation ID: 018430867160552003068160841190970152608861106861340821 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 2VFTM License Status: Notification Notification Reason: 0xC004F009 (grace time expired). Remaining Windows rearm count: 2 Trusted time: 6/1/2020 2:44:27 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEAeqhiqyDYIqOSADQrhswWQhrsnCX2cdbH OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GATEWA SYSTEM FACP GATEWA SYSTEM HPET GATEWA SYSTEM MCFG GATEWA SYSTEM SSDT GATEWA SYSTEM SLIC GATEWA SYSTEM View the thread Off Topic Forum - Unlike the Rest
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