Signature assignment resetting

Hi,

I have a query about Outlook 2010, to help resolve an issue with a users signatures.

This particular user has 2 exchange accounts in their Outlook, one of which is shared with a user on another computer (The user with the 2 accounts, has to type in the credentials of the other user to gain access when outlook opens). The email and most things

are running fine. When one user deletes a mail, it syncs with the other computer, and it disappears from there etc.

The problem I'm experiencing is with the signatures. There are signatures setup for both accounts on the computer with both accounts, and each email has both standard and _reply signatures.

If the user creates an email with account 1 selected, it applies signature 1, and if created with account 2, it applies signature 2. If the user closes outlook, and reopens it during the same session, it continues to work ok.

The problem is, when they logoff/restart and logon again, it forgets the configuration, and unless manually set again, if a new email is created using account 2, it applies signature 1. I believe this is being caused by a logon script to which we currently

have no access to. I'm wondering if outlook stores this setting in the registry or something? If so, I'm hoping to configure this users outlook so it works properly, and then export that reg key and have it run on the machine

after the logon scripts are processed. I'm just not sure where to look if it is stored there. If it's not stored there, any suggestions on what I might be able to do? I looked in to using prf files perhaps, but then found out that we don't have any installation

files for our Office 2010, as we have been provided with a MOE image from state level that has office pre-installed/configured, so I'm not sure I can run the OCT to make the prf even if I wanted to.

The machine it's running on is Windows 7 32bit Enterprise edition btw.

Any help would be greatly appreciated.

View this thread