Posted March 2, 201212 yr I just installed Professional Plus 64-bit on a fairly fresh install of Windows 7 Pro. Whenever I try to start Help, I get the dreaded “Configuration Progress” window with the agonizingly slow progress bar. About halfway through, the Help Viewer window opens with an entirely blank, gray interior. When the configuration finishes, it prompts me to reboot. Whether I do or not, the next time I try Help, same thing. I never can actually use Help. (After setup, I am helpfully informed that no help topics match my request.) I have replicated this in both Word and Excel. Several other posts relate similar problems, but apparently always on program start, so I'd like to reiterate that this only occurs when I start Help. Continue reading...
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