Office 2010 installation - Error 1618

[Guest athmanb]

We are currently trying to upgrade our Office 2007 installs to 2010 using SCCM.

I made a package out of Office 2010 with SP1 integrated, and am deploying it with the command line

setup /adminfile c:\x\upgrade.msp /config c:\x\upgrade.xml

SCCM is configured to download packages to the local hard disk before executing them.

Now, on all test machines, and about 70% of production machines, this works as expected. The setup runs, returns with a 3010 "Reboot Required" value and the PC reboots. After that, Office is upgraded and works.

On 30% of production machines however a variation of the following error happens:

Executing chained package: OfficeMUISet.en-us

Not showing message because suppress modal has been set. Title: 'Setup', Message: 'Another install is currently in progress. Press 'Retry' when the install is finished or 'Cancel' to cancel setup.'

 

 

The setup then cancels, tries to rollback itself, but fails doing that with the same "The uninstallation appears to have failed because another MSI operation was taking place." errors, then fails completely and exits with an error code 1618

The full log is here.

Part 1: http://pastebin.com/AtwYSHA8

Part 2: http://pastebin.com/EES9Hsfp

After that, there are Office 2010 shortcuts in the start menu, but no application can be started due to missing DLL errors. Office 2010 then has to be uninstalled with the MS Fixit 50450 tool and reinstalled.

There is no common quality among the PCs that fail this. Some are XP, others are Vista. Some are English language, others are German, French or Italian.

After this happened the first time, I changed the installation so that the PCs would always do a reboot before the installation, but this didn't help anything. To me it seems that the Office setup itself tries to chain two msiexecs at the same time - or tries to start one before the last one finishes properly. Is there a way to prevent this?

 

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