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Microsoft Office Pro 2010 Problem with Product Key

Guest Roy Boyce

By Guest Roy Boyce
in Microsoft Support & Discussions

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Guest Roy Boyce

Guest Roy Boyce

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My computer was delivered with Office Pro 2010 pre-installed, and a Product Key card provided. My Help screen files appear to have been corrupted and no longer work. MS recommend I uninstall and re-install by downloading new copy from www.office.com/backup. Each time I submit the relevant Product Key I am told the request cannot be processed because the Product Key is registered "on this site" to someone else. How can this be, and what can I do about it?

 

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