OS installation for Call Center/ training Center Users

We have requirement for OS installation to Call Center/Training Center Users and most difficult thing is to manage this kind of environment. We need every day workstation to be fresh.

As I know there are couples of workarounds to for this kind of requirement.

1: SCCM (schedule to Push OS template (with all required Application) from the Network, so it does automatically install everything from SCCM)

2: Desktop Virtualization.

But both options need both more hardware/storage and administrative effect to setup (SCCM, .etc.)

But if we have kind of snapshot (OS itself), after setup every things, just take snapshot from OS itself (like from control Panel, and may limited one snapshot per OS –this will save space for workstation), after end of the day (after call center users will mess this OS), it’s matter of revert back to first step (just on one click on control panel and revert back to fresh state, no formatting (this will save hard disk life time).

If we have this kind of feature from OS itself (like defragment the hard disk), no need more administrative overhead for managing SCCM, desktop virtualization, etc. )

At least will it be consider including next OS versions. Believe this will make easier for Call Center/training center users’ desktop.

Indunil

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