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Every time I try to run Smileycons I get the error message "Smileycons has stopped working", followed by Windows is checking for a solution to the problem but never finds one.

I am running Vista Home Premium, with no unusual programs. Just Avast anti-virus, Ad-Aware, Windows Defender.

I have contacted the Support people from Smileycons, they maintain it is a Security Suite or similar blocking the program.

Having tried everything I can think of, even cleaning out the registry manually after uninstalling the program and downloading and installing a new one. Installation is fine, it just stops when I go to use it.

This is the report:

Problem signature

Extra information about the problem

Bucket ID: 431105024

 

So I have to now assume something in Windows is blocking the program and I'm at my wits' end to find the solution. I have used the program in the past with no problems it seems to be a relatively recent problem so I'm wondering if a recent security update is involved. I have also got the same problem on my second hard drive which is running Windows 7 Release Candidate, and the same problem on my new laptop running Vista Home Premium, all Operating Systems are legal and fully updated.

I have tried turning off Defender, uninstalling anti-virus, turning off UAC, nothing seems to make any difference.

Any help would be gratefully appreciated!

Problem Event Name: APPCRASH

Application Name: smileycons.exe

Application Version: 6.0.1.5360

Application Timestamp: 2a425e19

Fault Module Name: StackHash_1703

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 00b1b530

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 3081

Additional Information 1: 1703

Additional Information 2: 2264db07e74365624c50317d7b856ae9

Additional Information 3: 1344

Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

 

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