drm error when trying to view netflix movies

As I understand your issue, you are attempting to download the

Silverlight plug-in to view the Netflix content but you appear unable to

run the application. (error N8151)

What we recommend is removing Silverlight and its preferences then

reinstalling it. (if not completely removed)

1) Quit all browsers

2) Browse to Mac HD\Library\Application Support\Microsoft\PlayReady and

delete the PlayReady folder

3) Restart browser (Safari or Firefox)

4) Test Netflix again

To uninstall Silverlight please perform the steps outlined below: (Note:

when completing these steps make sure you have quit our of all running

Applications and that they have not just been minimized to the Dock)

1. Open you Mac HD

2. Go to Library

3. Go to Internet Plug-ins

4. Drag Silverlight.plugin to the Trash

5. Go you to you Home Folder

6. Open the Library folder

7. Open the Preferences folder

8. Look for the com.microsoft.silverlight.plist file and move it to the

trash

9. Look for the com.microsoft.SilverlightPlugin.loader.plist file and

move it to the trash

10. Check your Trash to make sure there is nothing you want to keep then

empty your Trash

Restart your Mac

To manually install Silverlight please perform the steps outlined below:

(Note: when completing these steps make sure you have quit our of all

running Applications and that they have not just been minimized to the

Dock)

1. Launch your web browser (FireFox/Safari) and visit

Silverlight.net/GetStarted

2. On the lower right side of the screen you will see Install

Silverlight, Choose Silverlight Mac Runtime and allow this to download

to your desktop. If the installation automatically launches quit out of

it and complete the following steps.

3. Mount the Silverlight image that is on your desktop

4. Ctrl+Click Silverlight.pkg

5. Choose "Show Package Contents"

6. Open Contents

7. Copy Archive.pax.gz to Desktop

8. Ctrl+Click the Archive.pax.gz file that was placed on the Desktop

9. Choose "Open With", BOMArchiveHelper.app or "Archive Utility".

10. This should extract a folder to the desktop called Library

11. Open this folder

12. Open the Internet Plug-ins folder

13. Copy Silverlight.plugin to Hard Drive: Library: Internet Plug-ins.

14. Restart your Mac

15. Visit Silverlight.net and go to Showcase, if you can view this page

without being prompted to install Silverlight then it has installed

successfully.

If this is unsuccessful there may be an issue with your user account

preventing Silverlight from working correctly. What we would like to do

is test a new Mac user. To create a new Mac user:

1) Go to System Preferences

2) Go to Account

3) Choose the Plus sing in the lower left corner to open the new account

window, enter Test for the user name, leave the password blank

4) Put checkmark in Allow User to Administer this computer

5) Choose Create Account

6) Now logout out of your original account and login to the Test account

7) Once in the Test Account visit Silverlight.net and go to Showcase, if

you can view this page without being prompted to install Silverlight

then it has installed successfully.

If this is unsuccessful there may be an issue with your user account

preventing Silverlight from working correctly. What we would like to do

is test a new Mac user. To create a new Mac user:

1) Go to System Preferences

2) Go to Account

3) Choose the Plus sing in the lower left corner to open the new account

window, enter Test for the user name, leave the password blank

4) Put checkmark in Allow User to Administer this computer

5) Choose Create Account

6) Now logout out of your original account and login to the Test account

7) Once in the Test Account visit Silverlight.net and go to Showcase, if

you can view this page without being prompted to install Silverlight

then it has installed successfully. Visit NetFlix to ensure that you are

able to access their content.

If Silverlight works with the new Mac user you will need to contact

Apple and have them determine why the original user will no longer allow

Silverlight to work.

If this fails another suggestion we can make it to check to see if the

browser is running with Rosetta enabled. To verify this please perform

the following steps. (NOTE: you must be fully quit out of the browser to

perform these steps)

1) Open your Mac HD

2) Go to Applications

3) Locate browser

4) Ctrl+Click on the Icon and choose Get Info

5) Under General Make sure the box that says Run using Rosetta is not

checked

6) Launch browser and attempt to launch content on NetFlix

If this fails then there may be an issue with corrupt fonts within your

operating system that is not allowing Silverlight to load when

attempting to access NetFlix content because NetFlix uses DRM formatted

content and corrupt fonts can prevent this type of content from loading.

The next step will be to manually install the Arial and Verdana fonts to

do so please complete the following:

1) Go to the Hard Drive

2) Then Applications

3) Then Font Book

4) Choose the Verdana font, and go to File, and Export Fonts. Name the

folder Verdana.

5) Then choose the Arial font, and go to File, and Export Fonts, and

name the folder Ariel.

6) Go to the desktop, and look for these two folders.

7) Go inside each of these folder, then another folder with the name of

the font. You will see multiple folders in here. You will need to go

inside each of these folders, and copy all fonts located here to

HD>Library>Fonts

8) Restart the computer.

9) Attempt to view Netflix content.

Please let me know if this resolves your issue.

Thank you for using Microsoft Silverlight Technical Support,

Belinda

Microsoft Technical Support

Silverlight for Mac

Here are some helpful links that can help you with the installation and

troubleshooting of Silverlight:

->

Silverlight_Install_Mac_firefox.wmv

->

Silverlight_install_mac_safari.wmv

->

Silverlight_uninstall_mac.wmv

Be sure to visit for the latest

information and support information on Microsoft Silverlight.

Get an exclusive discount with the Microsoft Online Store for a future

Microsoft Hardware product purchase. Register Your Microsoft Hardware

today and Get 15% Off at the Microsoft Online Store. More information

can be found at:

http://www.microsoft.com/hardware/registration/default.mspx

--

kndlv

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