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Hi,

On multiple occasions I have attempted to follow up occasional software

problems using the System Information application in System Tools. Inside

that is a Software Environment Tab and one item listed is Windows Error

Reporting. Each time I use this the System Information application goes

non-responding. Under Reliability Monitor that is always reported as

msinfo32.exe having gone non-responding.

In Computer Management here is the text of the error report:

Log Name: Application

Source: Application Hang

Date: 14/08/2007 16:57:01

Event ID: 1002

Task Category: (101)

Level: Error

Keywords: Classic

User: N/A

Computer: Philip-PC

Description:

The program msinfo32.exe version 6.0.6000.16386 stopped interacting with

Windows and was closed. To see if more information about the problem is

available, check the problem history in the Problem Reports and Solutions

control panel. Process ID: 79c Start Time: 01c7de8b94b2c240 Termination Time:

16

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

 

<EventID Qualifiers="0">1002</EventID>

<Level>2</Level>

<Task>101</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2007-08-14T15:57:01.000Z" />

<EventRecordID>28949</EventRecordID>

<Channel>Application</Channel>

<Computer>Philip-PC</Computer>

<Security />

</System>

<EventData>

<Data>msinfo32.exe</Data>

<Data>6.0.6000.16386</Data>

<Data>79c</Data>

<Data>01c7de8b94b2c240</Data>

<Data>16</Data>

<Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

I'm not sure if it is related but I also regularly get the following error

for the Windows Feedback Platform

Log Name: Application

Source: WerSvc

Date: 16/08/2007 08:54:20

Event ID: 5007

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Philip-PC

Description:

The target file for the Windows Feedback Platform (a DLL file containing the

list of problems on this computer that require additional data collection for

diagnosis) could not be parsed. The error code was 8014FFF9.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

 

<EventID Qualifiers="49152">5007</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2007-08-16T07:54:20.000Z" />

<EventRecordID>29196</EventRecordID>

<Channel>Application</Channel>

<Computer>Philip-PC</Computer>

<Security />

</System>

<EventData>

<Data>8014FFF9</Data>

</EventData>

</Event>

Please help with what's going on and hopefully a fix for the problem, thanks.

--

Hopefully

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