error 80070490

Did this work in the end?

"dadoffourkids" wrote:

> We have a Vista computer failing with the same error code. We can't find a

> reference either. We contacted Microsoft and got a completely different set

> of instructions:

>

> Dear Customer,

>

> Thank you for contacting Microsoft Windows Update Support. My name is Kino

> and I am glad to work with you. To contact me, you can send emails directly

> to my account: xxxxxxx@mssupport.microsoft.com with the case ID xxxxxxx in

> the subject line.

>

> I would like to apologize for the delay in responding to your support

> request. Please be assured that you have successfully contacted the correct

> support team and I will be working with you to address your concerns as

> quickly as possible.

>

> From your description, I understand that the Security Update for Microsoft

> .NET Framework, Version 2.0 (KB929916) cannot be installed. If I have

> misunderstood your concern, please feel free to let me know.

>

> I understand the inconvenience you have experienced. Please be assured that

> I will do my best to help you resolve the issue as quickly as possible.

>

> The issue can be caused by a damaged .NET Framework component. At this time,

> let's refer to the following steps to troubleshoot it:

>

> Step 1: Download Microsoft Windows Installer CleanUp utility

> ============================================

> 1. Visit:

> http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

> 2. Please save the file on your Desktop

> 3. Please double click the msicuu2.exe file to install it onto your computer.

>

> Step 2: Remove .NET Framework 2.0

> ===========================

> 1. Click Start Button -> All Programs->Windows Installer Clean Up.

> 2. Please locate and remove.NET Framework software.

> After that, please perform the following suggestions to reinstall .NET

> Framework 2.0 and its update.

>

> Step 3: Reinstall .NET Framework Version 2.0 Redistributable Package and its

> update

> ================================================================

> Please download and install the following updates one by one using sequence.

> Microsoft .NET Framework Version 2.0 Redistributable Package (x86)

> http://download.microsoft.com/download/5/6/7/567758a3-759e-473e-bf8f-52154438565a/dotnetfx.exe

> .NET Framework 2.0 SYSTEM.WEB.DLL Security Update for Windows Vista

> http://www.microsoft.com/downloads/details.aspx?FamilyID=cbc9f3cf-c3c3-45c4-82e3-e11398bc2cd2&DisplayLang=en

>

> Note: When the “File Download†window appears, please click the Save button,

> and follow the directions to save the file on the Desktop. After downloading

> all setup files, please double-click on each one to install them one by one.

> However, if any error message is encountered when installing .NET Framework

> 2.0 and the update, please capture a screenshot for further research.

>