Posted February 17, 201015 yr Hi I have purchased new Samsung Phone. When trying ti install software I get below problem I have tried to install both from disk and download from Samsung Internet site with no luck. Samsung advise it is a problem with my Vista as other computers have no problem downloading software. Is anyone able assist pls? Problem signature: Problem Event Name: APPCRASH Application Name: NPSGuide.exe Application Version: 1.0.0.1 Application Timestamp: 49e67f1e Fault Module Name: ntdll.dll Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e03821 Exception Code: c0150004 Exception Offset: 00009eed OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 3081 Additional Information 1: 9d13 Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8 Additional Information 3: 9d13 Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8 -- nocknock
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