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Back in 2008, I had posted about problems (instability) with Vista Home

 

basic and using an HP Scanjet 4370. Problem was that solution center kept

 

trying to re-install. Couldn't do an uninstall.

 

Solution is archived at

 

http://www.vistaheads.com/forums/microsoft-public-windows-vista-general/174543-hp-scanner-scanjet-4370-uninstall.html

 

 

 

Recent update:

 

Program yet again messed up and I tried to go to the HP 4370 site to get a

 

new program update. To my dismay, almost all support for this scanner had

 

been removed. (only a simple patch remained)

 

 

 

Remembering that the G3010 and SJ 4370 were of the same family, I went to

 

the G3010 support page and downloaded the latest full support program.

 

Worked nicely and it properly removed the prior troublesome stuff.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=1849437&taskId=135

 

 

 

They even have support for Win7 there.

 

 

 

HP products are pretty good. HP support leaves much to be desired. Their

 

live support personnel have let me down just about every time. It's only if

 

you can get past the first two or three support levels, can you actually

 

find someone who can really help.

 

 

 

Oppie

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