Posted March 13, 201014 yr I dont understand why this has been going on for a year without a proper resolution. Why hasn't Microsoft fixed this yet? My office was working fine until a couple of weeks ago when this started happening to mine. I have read all the info on dde, norton, etc. This is not the problem. If dde worked before you should not have to change it to get it to work now. I have 3 computers - all running the same office and norton and anything else. The problem is only on the one computer. The dde is the same on all 3 - norton is the same on all 3 The only thing I dont know if it is the same is any Microsoft updates. Alot of people are having this problem and it is with word and excel not opening files when you double click on the file. Microsoft - What is the problem here and what is the fix? Its been going on long enough so there should be a fix. You are the software experts - you write the programs, so why cant you fix it? Yes I am a little upset because there is no clearcut fix for this after a year!!! "Bob I" wrote: > Here is a write up I did awhile back, you are welcome to try. > > If the problem is ONLY when you double-click on a file to open it. the > problem is likely due to DDE. It can be fixed by reinstalling, OR this > workaround. > > Go to Control Panel, Folder Options, File Types, scroll down to and > select (DOC for Word files) or XLS (for Excel files), click Advanced, > select Open entry, click the edit Button. > Now uncheck "Use DDE" and then put your cursor in the Application box, > arrow all the way to the right and put in "%1" (include the quote > marks), IF there is /dde remove it. Then OK your way out. Things should > work quickly again. > > > Chris wrote: > > Hey Bob, > > > > Yes, on occassion, if I wait long enough it will open - but usually no > > document (only the shell). I might be just impatient thou. > > > > It does not seem to happen all the time. We use Sharpdesk /w Sharp Network > > Scanner. When I kill the process nsapp.exe, the file open's quickly. > > > > Before reading this post - I had uninstalled Sharp and will monitor. > > > > I will search for DDE to have some new steps to try should that not work > > > > "Bob I" wrote: > > > > > >>If after double-clicking, and you wait a long time(several minutes), > >>does the file eventually open? If so, post back or look for the "DDE" fix. > >> > >>Chris wrote: > >> > >> > >>>Just a couple weeks ago, I started to see a particular issue happening with > >>>Word and Excel documents on one my desktops. If you tried to open these files > >>>types by double clicking them (desktop shortcut, directly or within an > >>>attachment) - the system would hang. > >>> > >>>If I opened taskmanager, I would see two instances of the file under > >>>application. I checked memory usage as well, expecting to see explorer.exe or > >>>svchost climb in memory the longer I left it - but it did not. Killing the > >>>explorer.exe process and running it again was the only way to get out of it. > >>> > >>>Now, if I open Word or Excel first, click on Open from the File menu and > >>>select the file - it opens and saves properly. > >>> > >>>Windows XP SP2 > >>>Office 2000 Professional > >>>Microsoft Visio 2003 > >>>Active Sync 4.5 > >>>Windows updates automatic. > >>> > >>>I did manage to get it working again by removing the last couple windows > >>>updates, setting them to hide on the MS site. Then re-installing Office 2000 > >>>(& SP3), and Visio without SP's. Installing a Visio SP seemed to break it as > >>>well. > >>> > >>>As of today, the problem has started again. I haven't checked to see if any > >>>updates on the system occured. This is getting frustrating to say the least. > >>>Does any have a suggestion on what might be causing this - or where to go > >>>next with it. > >>> > >>>Regards, > >>>Chris > >> > >> > >
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