Microsoft Office Document Image Writer stopped working

This is so frustrating. This will be the third time I am trying to post this

question. With the first two, I was in the Microsoft Office Discussion

Groups, not the Newsgroups. Now I am in the newsgroups and it looks

identical to the Discussion Groups area so I am guessing they are the same

and instead of this being a first post in the newsgroup, this will be my

third post in the same spot.

I have not been able to find help for posting in these discussion

group/newsgroups and it's so frustrating. I don't know if there's a glitch

or if I am doing something wrong, but trying to get help from Microsoft is a

joke. All you ever get is general support and God help you if you need

assistance with any specific problems. All that's available to me is posting

in newsgroup/discussion group. And that is the problem.

Here is my question:

Microsoft Office Document Image Writer is my default printer. I use it to

print receipts from Internet purchases, make copies of medical documents,

copies of financial transactions, etc. I've never had trouble.

Today, I tried to print a record from Walgreens site and it didn't work. It

acted like it did - I hit 'print,' it popped up, hit 'print' again, gave it a

name and it acted like it went, just like always. When I went to open it, it

wasn't in my documents folder. I thought maybe I saved it into the wrong

folder so I tried it again, but it did show the correct folder. I printed it

again and it did not tell me that it already existed. Again, it didn't

print. I checked all of the settings and tried again. I don't know what is

going on. It's acting like everything is fine, but it's not actually

printing.

The only thing that was different was a printer icon that popped up in the

system tray. When I pointed to it, it said "0 documents pending." I don't

remember seeing this icon when I print with MODI writer.

I have used this for years, for everything. It has never mattered how large

the document is, it works great. Or it used to. Please help because I rely

heavily on this. Thanks.

I hope this gets posted...finally.