Posted August 4, 200915 yr I used to back up without any problem prior to installing SP3 or Explorer 8--I have not backed up for many months, so don't know just which installation has caused the problem. I searched through this site, and have the same problem with backup as others except Componet Services' first screen also locks up under Administrative Tools. I read Tbrox's reply to another user's problem with Shadow Copy Utility stalling at beginning of backup suggesting a resolution in Component Services but I cannot open this service without the screen locking up. I can only continue by using Cntrl/Alt/Delete to close the applications - Component Services and Shadow Copy Backup configuration screen locks at the beginning of any backup with XP Pro Backup. I have checked the Event Errors and they are: Event Type: Error Event Source: MSDTC Event Category: SVC Event ID: 4437 Date: 7/31/2009 Time: 3:43:23 PM User: N/A Computer: DJLD2331 Description: The account that the MS DTC service is running under is invalid. This can happen if the service account information has been changed using the Services snap-in in Microsoft Management Console (MMC). MS DTC service will continue to start. Please make sure that the MS DTC service account information is updated using the Component Services Explorer. How do I do the above repair, and is it the problem? There is another interesting "information" entry in the log: Event Information Event Source: HHCTRL Event Category: None Event ID: 1904 Date: 7/31/2009 Time: 5:43:39 PM User: N/A Computer: DJLD2331 Description: The description for Event ID ( 1904 ) in Source ( HHCTRL ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description see Help and Support for details. The following information is part of the event: about:blank, http://go.microsoft.com/fwlink?LinkID=45840. I checked the link, but cannot see anything that applies to my computer. I have scanned with my updated NAV and Spybot--nothing wrong reported. Can someone please assist me? This is the second time that I have posted this request, and I really need help to backup my hard drive and computer. I see that purchashing Acronis or Norton Ghost have also not cured this problem, as the software needs to work to accommodate their programs. Was this post helpful to you? -- antann
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