Re: free disk space is decreasing

[Guest PA Bear [MS MVP]]

[Crosspost to Vista Security newsgroup]

 

You are seeing the effects of a hijackware infection, one that disabled the

McAfee app and which didn't allow the Kaspersky app to install properly!

 

NB: If your McAfee subscription had expired *when the machine first got

infected* and/or your subscription has since expired and/or the machine's

not been kept fully-patched at Windows Update, don't waste your time with

any of the below: Format & reinstall Windows. A Repair Install will NOT

help!

 

1. See if you can download/run the MSRT manually:

http://www.microsoft.com/security/malwareremove/default.mspx

 

NB: Run the FULL scan, not the QUICK scan! You may need to download the

MSRT on a non-infected machine, then transfer MRT.EXE to the infected

machine and rename it to SCAN.EXE before running it.

 

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan

(only!) in Safe Mode with Networking, if need be:

http://onecare.live.com/site/en-us/center/howsafe.htm

 

3. Run a /thorough/ check for hijackware, including posting the requested

logs in an appropriate forum, not here.

 

Checking for/Help with Hijackware

http://aumha.net/viewtopic.php?f=30&t=4075

http://mvps.org/winhelp2002/unwanted.htm

http://inetexplorer.mvps.org/data/prevention.htm

http://inetexplorer.mvps.org/tshoot.html

http://www.mvps.org/sramesh2k/Malware_Defence.htm

http://www.elephantboycomputers.com/page2....emoving_Malware

 

**Seek expert assistance in

http://spywarehammer.com/simplemachinesfor....php?board=10.0,

http://forums.spybot.info/forumdisplay.php?f=22,

http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30

or other appropriate forums.**

 

If these procedures look too complex - and there is no shame in admitting

this isn't your cup of tea - take the machine to another local, reputable

and

independent (i.e., not BigBoxStoreUSA) computer repair shop.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

 

 

Rui wrote:

> I've got a HP pc with vista sp1 and had Mcaffee av installed, but the pc

> got

> infected. I 've asked for experienced support at a local store and after

> checking the disk with several av's, Kaspersky found an infection and

> desinfected the pc. Now I have Kaspersky installed which in the reports

> area

> tells me that "The protection is not working", and the free disk space

> keeps

> decreasing every second (around 1 Gb per day). I asked againg for the

> store

> support, but the av's don't find anything. Nobody can give me an answer of

> what is going on, not even Kaspersky online support. Can anyone give me a

> clue, tell me a program I should try, anything... please!