That's what I did in Microsoft's UK site to generate the "helpful" response

I displayed in my previous post.

 

"PA Bear [MS MVP]" wrote in message

news:eBu9hU$bIHA.4436@TK2MSFTNGP05.phx.gbl...

> Start a free Windows Update support incident request:

> https://support.microsoft.com/oas/default.aspx?gprid=6527

>

> Support for Windows Update:

> http://support.microsoft.com/gp/wusupport

>

> For home users, no-charge support is available by calling 1-866-PCSAFETY

> in the United States and in Canada or by contacting your local Microsoft

> subsidiary. There is no-charge for support calls that are associated with

> security updates. When you call, clearly state that your problem is

> related to a Security Update and cite the update's KB number (e.g.,

> KB123456).

>

> If your problem relates to a Cumulative Security Update for IE, call the

> above number (or the toll-free number for your locale) and ask to be

> transferred to the Consumer IE7 queue (which is 47830).

>

> For more information about how to contact your local Microsoft subsidiary

> for security update support issues, visit the International Support Web

> site: http://support.microsoft.com/common/international.aspx

>

> For enterprise customers, support for security updates is available

> through your usual support contacts.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-Windows (IE, OE, Security, Shell/User)

> AumHa VSOP & Admin DTS-L.net

>

>

> Tom Walker wrote:

>> Just got an email response back from Microsoft in the UK - see below.

>> For

>> non-UK folk, 0870 numbers cost more than standard land-line calls and a

>> proportion of this charge gets paid to Microsoft!

>>

>> You couldn't make it up.

>>

>> ------------------

>> "Dear Sir/Madam,

>>

>> Thank you for your email about issues with Microsoft® Windows® Updates.

>>

>> To enable us to help you resolve this issue, may I suggest on one of the

>> following:

>>

>> A useful resource is the Knowledge Base on our website, where we have

>> published a large collection of articles and FAQs about our products. You

>> can access it by going to our website at:

>>

>> http://support.microsoft.com/search/?adv=1

>>

>> You can also go online and visit our UK newsgroups to exchange ideas and

>> information with other Microsoft product users. There is also the chance

>> to

>> talk to our Most Valued Professional (MVP).

>>

>> http://support.microsoft.com/newsgroups/default.aspx

>>

>> If you do not find the answer you are looking for and wish to discuss

>> your

>> alternative support options, please call our Customer Support team on

>> 0870

>> 60 10 100. The lines are open from 8am to 6pm, Monday to Friday,

>> excluding

>> public holidays.

>>

>> Thank you again for getting in touch.

>>

>> Kind Regards,

>>

>> PARASHIVA MURTHY

>> Customer Service Professional

>> Microsoft Customer Services"

>> ------------------------------

>>

>>

>>

>>

>> "Tom Walker" wrote in message

>> news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...

>>> Thanks for all the comments - have now tried several things:

>>>

>>> 1. Disconnected all networks and re-boot - no change

>>>

>>> 2. Select "Last known good configuration" in boot options - no change

>>>

>>> 3. Select boot normally with vga 640x480 - no change.

>>>

>>> Going to try and contact Microsoft in the UK and am also posting

>>> re-install CDs/DVDs today as a last resort!

>>>

>>> Tom Walker

>>>

>>> "Bob" wrote in message

>>> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...

>>>> Have your son try Last Known Good Configuration.

>>>>

>>>> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>>>>

>>>> "Tom Walker" wrote in message

>>>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

>>>>> My son (away at university) has just installed this week's Microsoft

>>>>> updates and now is unable to get his laptop re-started (it's an Acer

>>>>> Aspire 5633 about a year old).

>>>>>

>>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes

>>>>> on

>>>>> and on....

>>>>>

>>>>> He has tried to get it into Safe Mode but it won't, just goes back

>>>>> into

>>>>> the cycle described above.

>>>>>

>>>>> I've searched on Google and come up with only one hit - that described

>>>>> identical symptoms and was posted in a blog about three hours ago.

>>>>> There are some references to the same message related to SP1

>>>>> installation but my son is just using the standard Microsoft Update

>>>>> service - not gone near SP1.

>>>>>

>>>>> Is anyone else getting this symptom and has anyone any ideas how to

>>>>> get

>>>>> out of it without wiping the whole machine?

>>>>>

>>>>> Many thanks for any help.

>>>>>

>>>>> Tom Walker

>

Re: Vista constantly rebooting after this week's updates - "Configuringupdates stage 3 of 3"

 

Tom Walker wrote:

> Thanks for all the comments - have now tried several things:

>

> 1. Disconnected all networks and re-boot - no change

>

> 2. Select "Last known good configuration" in boot options - no change

>

> 3. Select boot normally with vga 640x480 - no change.

>

> Going to try and contact Microsoft in the UK and am also posting

> re-install CDs/DVDs today as a last resort!

>

> Tom Walker

>

 

And thank you for the detailed list of steps you attempted, Tom.

Frankly, issues such as these should *never* occur as folks will

continue losing Trust in Microsoft and then they'll Disable automtic

updating altogether.

One does not have to have too vivid an imagination to realize what the

impact of a major vulnerability combined with a lack of installing

Security updates on a significant proportion of systems will lead to.

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

I have disabled automatic updates and I'm sure I'm not the only one.

My approach is to download the updates and install them one at a time. If

after a reasonable period of time I'm not having a problem I then install

the next update. Additionally if an update (other than security updates)

does not refer to an issue I'm having a ignore it.

 

"MowGreen [MVP]" wrote in message

news:%23gHGTJAcIHA.5768@TK2MSFTNGP03.phx.gbl...

> Tom Walker wrote:

>> Thanks for all the comments - have now tried several things:

>>

>> 1. Disconnected all networks and re-boot - no change

>>

>> 2. Select "Last known good configuration" in boot options - no change

>>

>> 3. Select boot normally with vga 640x480 - no change.

>>

>> Going to try and contact Microsoft in the UK and am also posting

>> re-install CDs/DVDs today as a last resort!

>>

>> Tom Walker

>>

>

> And thank you for the detailed list of steps you attempted, Tom. Frankly,

> issues such as these should *never* occur as folks will continue losing

> Trust in Microsoft and then they'll Disable automtic updating altogether.

> One does not have to have too vivid an imagination to realize what the

> impact of a major vulnerability combined with a lack of installing

> Security updates on a significant proportion of systems will lead to.

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

Hello Tom,

Can you send me some of the log files from the system?

%windir%\logs\cbs\*.*

%windir%\WindowsUpdate*.log

%windir%\inf\setupapi.dev.log

%windir%\winsxs\poqexec.log (if exists)

%windir%\winsxs\pending.* (if exists)

%windir%\Performance\WinSAT\Datastore\*.*

%windir%\System32\winevt\Logs\application.evtx

Try booting to the Windows Vista DVD, choose the repair option in the lower

left-hand corner.

Choose to boot to a CMD prompt, copy the log files to a temp folder (or

onto removable media if available)

 

while in the repair more after copying the files to a temp location, you

should be able to choose the system restore option.

This should get you back operational.

Then send me the log file.

Remove the online the email darrellg@online.microsoft.com.

Thanks,

Darrell Gorter[MSFT]

 

This posting is provided "AS IS" with no warranties, and confers no rights

--------------------

NNTP-Posting-Date: Thu, 14 Feb 2008 11:26:46 -0600

From: "Tom Walker"

Newsgroups: microsoft.public.windowsupdate,microsoft.public.windows.vista

Subject: Vista constantly rebooting after this week's updates -

"Configuring updates stage 3 of 3"

Date: Thu, 14 Feb 2008 17:26:29 -0000

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X-Tomcat-NG: microsoft.public.windowsupdate

 

My son (away at university) has just installed this week's Microsoft

updates

and now is unable to get his laptop re-started (it's an Acer Aspire 5633

about a year old).

 

It says "Configuring Updates. Stage 3 of 3 0% Complete.

Then it says "Shutting Down" and restarts the whole cycle. This goes on

and

on....

 

He has tried to get it into Safe Mode but it won't, just goes back into the

cycle described above.

 

I've searched on Google and come up with only one hit - that described

identical symptoms and was posted in a blog about three hours ago. There

are some references to the same message related to SP1 installation but my

son is just using the standard Microsoft Update service - not gone near SP1.

 

Is anyone else getting this symptom and has anyone any ideas how to get out

of it without wiping the whole machine?

 

Many thanks for any help.

 

Tom Walker

RE: Vista constantly rebooting after this week's updates - "Configurin

 

Hello Christian,

Can you send me some of the log files from the system?

%windir%\logs\cbs\*.*

%windir%\WindowsUpdate*.log

%windir%\inf\setupapi.dev.log

%windir%\winsxs\poqexec.log (if exists)

%windir%\winsxs\pending.* (if exists)

%windir%\Performance\WinSAT\Datastore\*.*

%windir%\System32\winevt\Logs\application.evtx

Try booting to the Windows Vista DVD, choose the repair option in the lower

left-hand corner.

Choose to boot to a CMD prompt, copy the log files to a temp folder (or

onto removable media if available)

 

while in the repair more after copying the files to a temp location, you

should be able to choose the system restore option.

This should get you back operational.

Then send me the log file.

Remove the online the email darrellg@online.microsoft.com.

Thanks,

Darrell Gorter[MSFT]

 

This posting is provided "AS IS" with no warranties, and confers no rights

--------------------

Thread-Topic: Vista constantly rebooting after this week's updates -

"Configurin

thread-index: AchvN3f3nG5hqTRsRpqok4PHsAP8FA==

X-WBNR-Posting-Host: 128.135.103.220

From: =?Utf-8?B?Q2hyaXN0aWFuIEJyb2NrbWFu?=

References:

Subject: RE: Vista constantly rebooting after this week's updates -

"Configurin

Date: Thu, 14 Feb 2008 10:29:00 -0800

Lines: 34

Message-ID:

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Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41553

NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

X-Tomcat-NG: microsoft.public.windowsupdate

 

I am having the exact same problem. I can't even get into Vista to try to

change directories as has been suggested elsewhere in this forum. I have

tried booting in safe mode and jumping back to system save point. Neither

work (as I still get the step 3 of 3 and then another reboot). I really

don't want to have to reinstall vista. Help please!

 

Christian Brockman

 

"Tom Walker" wrote:

> My son (away at university) has just installed this week's Microsoft

updates

> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on

and

> on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into

the

> cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but

my

> son is just using the standard Microsoft Update service - not gone near

SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get

out

> of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

>

>

RE: Vista constantly rebooting after this week's updates - "Config

 

Hello Kenneth,

Can you send me some of the log files from the system?

%windir%\logs\cbs\*.*

%windir%\WindowsUpdate*.log

%windir%\inf\setupapi.dev.log

%windir%\winsxs\poqexec.log (if exists)

%windir%\winsxs\pending.* (if exists)

%windir%\Performance\WinSAT\Datastore\*.*

%windir%\System32\winevt\Logs\application.evtx

Try booting to the Windows Vista DVD, choose the repair option in the lower

left-hand corner.

Choose to boot to a CMD prompt, copy the log files to a temp folder (or

onto removable media if available)

 

while in the repair more after copying the files to a temp location, you

should be able to choose the system restore option.

This should get you back operational.

Then send me the log file.

Remove the online the email darrellg@online.microsoft.com.

Thanks,

Darrell Gorter[MSFT]

 

This posting is provided "AS IS" with no warranties, and confers no rights

--------------------

Thread-Topic: Vista constantly rebooting after this week's updates - "Config

thread-index: AchvO8yfQTn6M53BTpWedbmf3aVMIQ==

X-WBNR-Posting-Host: 83.88.203.11

From: =?Utf-8?B?S2VubmV0aA==?=

References:

 

Subject: RE: Vista constantly rebooting after this week's updates - "Config

Date: Thu, 14 Feb 2008 11:00:00 -0800

Lines: 41

Message-ID:

MIME-Version: 1.0

Content-Type: text/plain

charset="Utf-8"

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Newsgroups: microsoft.public.windowsupdate

Path: TK2MSFTNGHUB02.phx.gbl

Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41560

NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

X-Tomcat-NG: microsoft.public.windowsupdate

 

Same here, tried all the options from the "safe boot" options. Cant get out

of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

just fine untill the update ran and did an automated reboot to install the

changes style_emoticons//sad.gif

 

"Christian Brockman" wrote:

> I am having the exact same problem. I can't even get into Vista to try

to

> change directories as has been suggested elsewhere in this forum. I have

> tried booting in safe mode and jumping back to system save point.

Neither

> work (as I still get the step 3 of 3 and then another reboot). I really

> don't want to have to reinstall vista. Help please!

>

> Christian Brockman

>

> "Tom Walker" wrote:

>

> > My son (away at university) has just installed this week's Microsoft

updates

> > and now is unable to get his laptop re-started (it's an Acer Aspire

5633

> > about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes

on and

> > on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into

the

> > cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago.

There

> > are some references to the same message related to SP1 installation but

my

> > son is just using the standard Microsoft Update service - not gone near

SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get

out

> > of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

> >

> >

Re: Vista constantly rebooting after this week's updates - "Config

 

i.e., send your email to darrellg[AT]microsoft.com

--

~PA Bear

 

"Darrell Gorter[MSFT]" wrote:

> Hello Kenneth,

> Can you send me some of the log files from the system?

> %windir%logscbs*.*

> %windir%WindowsUpdate*.log

> %windir%infsetupapi.dev.log

> %windir%winsxspoqexec.log (if exists)

> %windir%winsxspending.* (if exists)

> %windir%PerformanceWinSATDatastore*.*

> %windir%System32winevtLogsapplication.evtx

> Try booting to the Windows Vista DVD, choose the repair option in the

> lower

> left-hand corner.

> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> onto removable media if available)

>

> while in the repair more after copying the files to a temp location, you

> should be able to choose the system restore option.

> This should get you back operational.

> Then send me the log file.

> Remove the online the email darrellg@online.microsoft.com.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

> Thread-Topic: Vista constantly rebooting after this week's updates -

> "Config

> thread-index: AchvO8yfQTn6M53BTpWedbmf3aVMIQ==

> X-WBNR-Posting-Host: 83.88.203.11

> From: =?Utf-8?B?S2VubmV0aA==?=

> References:

>

> Subject: RE: Vista constantly rebooting after this week's updates -

> "Config

> Date: Thu, 14 Feb 2008 11:00:00 -0800

> Lines: 41

> Message-ID:

> MIME-Version: 1.0

> Content-Type: text/plain

> charset="Utf-8"

> Content-Transfer-Encoding: 7bit

> X-Newsreader: Microsoft CDO for Windows 2000

> Content-Class: urn:content-classes:message

> Importance: normal

> Priority: normal

> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

> Newsgroups: microsoft.public.windowsupdate

> Path: TK2MSFTNGHUB02.phx.gbl

> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41560

> NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

> X-Tomcat-NG: microsoft.public.windowsupdate

>

> Same here, tried all the options from the "safe boot" options. Cant get

> out

> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

> just fine untill the update ran and did an automated reboot to install the

> changes style_emoticons//sad.gif

>

> "Christian Brockman" wrote:

>

>> I am having the exact same problem. I can't even get into Vista to try

> to

>> change directories as has been suggested elsewhere in this forum. I have

>> tried booting in safe mode and jumping back to system save point.

> Neither

>> work (as I still get the step 3 of 3 and then another reboot). I really

>> don't want to have to reinstall vista. Help please!

>>

>> Christian Brockman

>>

>> "Tom Walker" wrote:

>>

>>> My son (away at university) has just installed this week's Microsoft

>>> updates and now is unable to get his laptop re-started (it's an Acer

>>> Aspire

> 5633

>>> about a year old).

>>>

>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>> Then it says "Shutting Down" and restarts the whole cycle. This goes

> on and

>>> on....

>>>

>>> He has tried to get it into Safe Mode but it won't, just goes back into

>>> the cycle described above.

>>>

>>> I've searched on Google and come up with only one hit - that described

>>> identical symptoms and was posted in a blog about three hours ago.

> There

>>> are some references to the same message related to SP1 installation but

>>> my

>>> son is just using the standard Microsoft Update service - not gone near

>>> SP1.

>>>

>>> Is anyone else getting this symptom and has anyone any ideas how to get

>>> out of it without wiping the whole machine?

>>>

>>> Many thanks for any help.

>>>

>>> Tom Walker

Re: Vista constantly rebooting after this week's updates - "Configurin

 

i.e., send your email to darrellg[AT]microsoft.com

--

~PA Bear

 

 

"Darrell Gorter[MSFT]" wrote:

> Hello Christian,

> Can you send me some of the log files from the system?

> %windir%logscbs*.*

> %windir%WindowsUpdate*.log

> %windir%infsetupapi.dev.log

> %windir%winsxspoqexec.log (if exists)

> %windir%winsxspending.* (if exists)

> %windir%PerformanceWinSATDatastore*.*

> %windir%System32winevtLogsapplication.evtx

> Try booting to the Windows Vista DVD, choose the repair option in the

> lower

> left-hand corner.

> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> onto removable media if available)

>

> while in the repair more after copying the files to a temp location, you

> should be able to choose the system restore option.

> This should get you back operational.

> Then send me the log file.

> Remove the online the email darrellg@online.microsoft.com.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

> Thread-Topic: Vista constantly rebooting after this week's updates -

> "Configurin

> thread-index: AchvN3f3nG5hqTRsRpqok4PHsAP8FA==

> X-WBNR-Posting-Host: 128.135.103.220

> From: =?Utf-8?B?Q2hyaXN0aWFuIEJyb2NrbWFu?= Brockman@discussions.microsoft.com>

> References:

> Subject: RE: Vista constantly rebooting after this week's updates -

> "Configurin

> Date: Thu, 14 Feb 2008 10:29:00 -0800

> Lines: 34

> Message-ID:

> MIME-Version: 1.0

> Content-Type: text/plain

> charset="Utf-8"

> Content-Transfer-Encoding: 7bit

> X-Newsreader: Microsoft CDO for Windows 2000

> Content-Class: urn:content-classes:message

> Importance: normal

> Priority: normal

> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

> Newsgroups: microsoft.public.windowsupdate

> Path: TK2MSFTNGHUB02.phx.gbl

> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41553

> NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

> X-Tomcat-NG: microsoft.public.windowsupdate

>

> I am having the exact same problem. I can't even get into Vista to try to

> change directories as has been suggested elsewhere in this forum. I have

> tried booting in safe mode and jumping back to system save point. Neither

> work (as I still get the step 3 of 3 and then another reboot). I really

> don't want to have to reinstall vista. Help please!

>

> Christian Brockman

>

> "Tom Walker" wrote:

>

>> My son (away at university) has just installed this week's Microsoft

>> updates and now is unable to get his laptop re-started (it's an Acer

>> Aspire 5633 about a year old).

>>

>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>> and on....

>>

>> He has tried to get it into Safe Mode but it won't, just goes back into

>> the

>> cycle described above.

>>

>> I've searched on Google and come up with only one hit - that described

>> identical symptoms and was posted in a blog about three hours ago. There

>> are some references to the same message related to SP1 installation but

>> my

>> son is just using the standard Microsoft Update service - not gone near

>> SP1.

>>

>> Is anyone else getting this symptom and has anyone any ideas how to get

>> out

>> of it without wiping the whole machine?

>>

>> Many thanks for any help.

>>

>> Tom Walker

i.e., attach the logs to an email to darrellg[AT]microsoft.com

--

~PA Bear

 

"Darrell Gorter[MSFT]" wrote:

> Hello Tom,

> Can you send me some of the log files from the system?

> %windir%logscbs*.*

> %windir%WindowsUpdate*.log

> %windir%infsetupapi.dev.log

> %windir%winsxspoqexec.log (if exists)

> %windir%winsxspending.* (if exists)

> %windir%PerformanceWinSATDatastore*.*

> %windir%System32winevtLogsapplication.evtx

> Try booting to the Windows Vista DVD, choose the repair option in the

> lower

> left-hand corner.

> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> onto removable media if available)

>

> while in the repair more after copying the files to a temp location, you

> should be able to choose the system restore option.

> This should get you back operational.

> Then send me the log file.

> Remove the online the email darrellg@online.microsoft.com.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

> NNTP-Posting-Date: Thu, 14 Feb 2008 11:26:46 -0600

> From: "Tom Walker"

> Newsgroups: microsoft.public.windowsupdate,microsoft.public.windows.vista

> Subject: Vista constantly rebooting after this week's updates -

> "Configuring updates stage 3 of 3"

> Date: Thu, 14 Feb 2008 17:26:29 -0000

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> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41544

> X-Tomcat-NG: microsoft.public.windowsupdate

>

> My son (away at university) has just installed this week's Microsoft

> updates

> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on

> and

> on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into

> the

> cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but my

> son is just using the standard Microsoft Update service - not gone near

> SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get

> out

> of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

Re: Vista constantly rebooting after this week's updates - "Configuringupdates stage 3 of 3"

 

Darrell,

 

You must have missed this part -

 

Tom Walker wrote:

> My son (away at university) has just installed this week's Microsoft updates and now is unable

> to get his laptop re-started (it's an Acer Aspire 5633 about a year old).

 

and, he wrote in today's post at 4:56 AM PST:

> Going to try and contact Microsoft in the UK and am also posting re-install CDs/DVDs today as a

> last resort!

 

Doubt Tom's son will be interested in looking for log files while he's

trying to resuscitate his laptop. Perhaps afterwards Tom can have his

son send them directly to you.

 

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

 

Darrell Gorter[MSFT] wrote:

> Hello Tom,

> Can you send me some of the log files from the system?

> %windir%logscbs*.*

> %windir%WindowsUpdate*.log

> %windir%infsetupapi.dev.log

> %windir%winsxspoqexec.log (if exists)

> %windir%winsxspending.* (if exists)

> %windir%PerformanceWinSATDatastore*.*

> %windir%System32winevtLogsapplication.evtx

> Try booting to the Windows Vista DVD, choose the repair option in the lower

> left-hand corner.

> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> onto removable media if available)

>

> while in the repair more after copying the files to a temp location, you

> should be able to choose the system restore option.

> This should get you back operational.

> Then send me the log file.

> Remove the online the email darrellg@online.microsoft.com.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

Tom Walker wrote:

>

> My son (away at university) has just installed this week's Microsoft

> updates

> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on

> and

> on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into the

> cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but my

> son is just using the standard Microsoft Update service - not gone near SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get out

> of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

>

>

Hello,

I was hoping the log files could have been saved prior to reinstalling or

restoring.

I don't need the log files after the machine has been rebuilt or restored.

I was asking for the logs to see if we could figure out a potential cause

for the issue.

If we know the cause, we may be able to figure out a resolution, but

without the logs it's pretty hard to determine what is happening with this

situation.

I was asking in case the logs were still available. If they can be saved

off prior to the rebuild or restoration, that would be great.

Thanks,

Darrell Gorter[MSFT]

 

This posting is provided "AS IS" with no warranties, and confers no rights

--------------------

Date: Fri, 15 Feb 2008 13:57:12 -0800

From: "MowGreen [MVP]"

User-Agent: Mozilla/5.0 (Windows U Windows NT 5.1 en-US rv:1.7.2)

Gecko/20040804 Netscape/7.2 (ax)

X-Accept-Language: en-us, en

MIME-Version: 1.0

Subject: Re: Vista constantly rebooting after this week's updates -

"Configuring

updates stage 3 of 3"

References:

 

In-Reply-To:

Content-Type: text/plain charset=us-ascii format=flowed

Content-Transfer-Encoding: 7bit

Message-ID:

Newsgroups: microsoft.public.windowsupdate

NNTP-Posting-Host: c-69-181-225-36.hsd1.ca.comcast.net 69.181.225.36

Lines: 1

Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl

Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41769

X-Tomcat-NG: microsoft.public.windowsupdate

 

Darrell,

 

You must have missed this part -

 

Tom Walker wrote:

> My son (away at university) has just installed this week's Microsoft

updates and now is unable

> to get his laptop re-started (it's an Acer Aspire 5633 about a year old).

 

and, he wrote in today's post at 4:56 AM PST:

> Going to try and contact Microsoft in the UK and am also posting

re-install CDs/DVDs today as a

> last resort!

 

Doubt Tom's son will be interested in looking for log files while he's

trying to resuscitate his laptop. Perhaps afterwards Tom can have his

son send them directly to you.

 

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

 

Darrell Gorter[MSFT] wrote:

> Hello Tom,

> Can you send me some of the log files from the system?

> %windir%logscbs*.*

> %windir%WindowsUpdate*.log

> %windir%infsetupapi.dev.log

> %windir%winsxspoqexec.log (if exists)

> %windir%winsxspending.* (if exists)

> %windir%PerformanceWinSATDatastore*.*

> %windir%System32winevtLogsapplication.evtx

> Try booting to the Windows Vista DVD, choose the repair option in the

lower

> left-hand corner.

> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> onto removable media if available)

>

> while in the repair more after copying the files to a temp location, you

> should be able to choose the system restore option.

> This should get you back operational.

> Then send me the log file.

> Remove the online the email darrellg@online.microsoft.com.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

Tom Walker wrote:

>

> My son (away at university) has just installed this week's Microsoft

> updates

> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on

> and

> on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into

the

> cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but

my

> son is just using the standard Microsoft Update service - not gone near

SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get

out

> of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

>

>

Re: Vista constantly rebooting after this week's updates - "Config

 

Darrell,

 

I have the same issue on a HP DV8000. I have saved the files you

requested.. (what a pain) and will be emailing them to you as soon as the

system restore is complete..

 

Regards,

 

""Darrell Gorter[MSFT]"" wrote:

> Hello,

> I was hoping the log files could have been saved prior to reinstalling or

> restoring.

> I don't need the log files after the machine has been rebuilt or restored.

> I was asking for the logs to see if we could figure out a potential cause

> for the issue.

> If we know the cause, we may be able to figure out a resolution, but

> without the logs it's pretty hard to determine what is happening with this

> situation.

> I was asking in case the logs were still available. If they can be saved

> off prior to the rebuild or restoration, that would be great.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

> Date: Fri, 15 Feb 2008 13:57:12 -0800

> From: "MowGreen [MVP]"

> User-Agent: Mozilla/5.0 (Windows U Windows NT 5.1 en-US rv:1.7.2)

> Gecko/20040804 Netscape/7.2 (ax)

> X-Accept-Language: en-us, en

> MIME-Version: 1.0

> Subject: Re: Vista constantly rebooting after this week's updates -

> "Configuring

> updates stage 3 of 3"

> References:

>

> In-Reply-To:

> Content-Type: text/plain charset=us-ascii format=flowed

> Content-Transfer-Encoding: 7bit

> Message-ID:

> Newsgroups: microsoft.public.windowsupdate

> NNTP-Posting-Host: c-69-181-225-36.hsd1.ca.comcast.net 69.181.225.36

> Lines: 1

> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl

> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41769

> X-Tomcat-NG: microsoft.public.windowsupdate

>

> Darrell,

>

> You must have missed this part -

>

> Tom Walker wrote:

> > My son (away at university) has just installed this week's Microsoft

> updates and now is unable

> > to get his laptop re-started (it's an Acer Aspire 5633 about a year old).

>

> and, he wrote in today's post at 4:56 AM PST:

>

> > Going to try and contact Microsoft in the UK and am also posting

> re-install CDs/DVDs today as a

> > last resort!

>

> Doubt Tom's son will be interested in looking for log files while he's

> trying to resuscitate his laptop. Perhaps afterwards Tom can have his

> son send them directly to you.

>

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

>

> Darrell Gorter[MSFT] wrote:

>

> > Hello Tom,

> > Can you send me some of the log files from the system?

> > %windir%logscbs*.*

> > %windir%WindowsUpdate*.log

> > %windir%infsetupapi.dev.log

> > %windir%winsxspoqexec.log (if exists)

> > %windir%winsxspending.* (if exists)

> > %windir%PerformanceWinSATDatastore*.*

> > %windir%System32winevtLogsapplication.evtx

> > Try booting to the Windows Vista DVD, choose the repair option in the

> lower

> > left-hand corner.

> > Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> > onto removable media if available)

> >

> > while in the repair more after copying the files to a temp location, you

> > should be able to choose the system restore option.

> > This should get you back operational.

> > Then send me the log file.

> > Remove the online the email darrellg@online.microsoft.com.

> > Thanks,

> > Darrell Gorter[MSFT]

> >

> > This posting is provided "AS IS" with no warranties, and confers no rights

> > --------------------

> Tom Walker wrote:

> >

> > My son (away at university) has just installed this week's Microsoft

> > updates

> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes on

> > and

> > on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into

> the

> > cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago. There

> > are some references to the same message related to SP1 installation but

> my

> > son is just using the standard Microsoft Update service - not gone near

> SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get

> out

> > of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

> >

> >

>

Re: Vista constantly rebooting after this week's updates - "Config

 

Well, I have 2 computers running Vista, one Vista Home Premium on a 5 year

old Dell that will NOT complete the update, (says 3 of 3 at 0% then reboots)

which was a security update concerning the Window Media Center part of Vista.

On my Vista Ultimate system the update took just fine, so I am able to use

that computer.

 

It's somewhat comforting to know that many are having problems with this,

but now we are all locked out our computers because MS put out a bad update.

This is not good.

 

 

"MowGreen [MVP]" wrote:

> Tom, Kenneth, and Christian ...

> Are all 3 affected systems Acer laptops ?

>

> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

> them ***specifically*** that this was caused by a Security update.

> Perhaps it was

>

> Microsoft Security Bulletin MS08-004 – Important

> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>

> that caused this issue. Or it could have been

>

> Microsoft Security Bulletin MS08-007 – Critical

> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

> Execution (946026)

>

> There is no-charge support for issues with Security updates:

>

> > Support

> > • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support

> > Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

> > security updates.

> > • International customers can receive support from their local Microsoft subsidiaries. There is no

> > charge for support that is associated with security updates. For more information about how to

> > contact Microsoft for support issues, visit the International Support Web site.

> > http://go.microsoft.com/fwlink/?LinkId=21155

>

> Make them troubleshoot just which update is causing the rebooting. After

> all, it was their update

> that caused this issue

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

RE: Vista constantly rebooting after this week's updates - "Config

 

I did this and it didn't do anything - Vista STILL wants to try to complete

the update after reboot, which shows "3 of 3 at 0%" for a few minutes then

just shuts down and restarts. The cycle is endless.

 

Same thing when going into ANY Safe Mode - endless shutdown, restart,

shutdown, restart cycle.

 

According to my Vista Ultimate machine, which did the update okay, it's the

update that has to do with the 14 February 2008, Windows Media Center part of

Vista. It was listed as an "important" update. How we, as users, can get

back to normal without completely re-installing Vista because of Microsoft's

sloppy update process is unknown so far as I have seen.

 

""Darrell Gorter[MSFT]"" wrote:

> Hello Kenneth,

> Can you send me some of the log files from the system?

> %windir%logscbs*.*

> %windir%WindowsUpdate*.log

> %windir%infsetupapi.dev.log

> %windir%winsxspoqexec.log (if exists)

> %windir%winsxspending.* (if exists)

> %windir%PerformanceWinSATDatastore*.*

> %windir%System32winevtLogsapplication.evtx

> Try booting to the Windows Vista DVD, choose the repair option in the lower

> left-hand corner.

> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> onto removable media if available)

>

> while in the repair more after copying the files to a temp location, you

> should be able to choose the system restore option.

> This should get you back operational.

> Then send me the log file.

> Remove the online the email darrellg@online.microsoft.com.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

> Thread-Topic: Vista constantly rebooting after this week's updates - "Config

> thread-index: AchvO8yfQTn6M53BTpWedbmf3aVMIQ==

> X-WBNR-Posting-Host: 83.88.203.11

> From: =?Utf-8?B?S2VubmV0aA==?=

> References:

>

> Subject: RE: Vista constantly rebooting after this week's updates - "Config

> Date: Thu, 14 Feb 2008 11:00:00 -0800

> Lines: 41

> Message-ID:

> MIME-Version: 1.0

> Content-Type: text/plain

> charset="Utf-8"

> Content-Transfer-Encoding: 7bit

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> Priority: normal

> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

> Newsgroups: microsoft.public.windowsupdate

> Path: TK2MSFTNGHUB02.phx.gbl

> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41560

> NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

> X-Tomcat-NG: microsoft.public.windowsupdate

>

> Same here, tried all the options from the "safe boot" options. Cant get out

> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

> just fine untill the update ran and did an automated reboot to install the

> changes style_emoticons//sad.gif

>

> "Christian Brockman" wrote:

>

> > I am having the exact same problem. I can't even get into Vista to try

> to

> > change directories as has been suggested elsewhere in this forum. I have

> > tried booting in safe mode and jumping back to system save point.

> Neither

> > work (as I still get the step 3 of 3 and then another reboot). I really

> > don't want to have to reinstall vista. Help please!

> >

> > Christian Brockman

> >

> > "Tom Walker" wrote:

> >

> > > My son (away at university) has just installed this week's Microsoft

> updates

> > > and now is unable to get his laptop re-started (it's an Acer Aspire

> 5633

> > > about a year old).

> > >

> > > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > > Then it says "Shutting Down" and restarts the whole cycle. This goes

> on and

> > > on....

> > >

> > > He has tried to get it into Safe Mode but it won't, just goes back into

> the

> > > cycle described above.

> > >

> > > I've searched on Google and come up with only one hit - that described

> > > identical symptoms and was posted in a blog about three hours ago.

> There

> > > are some references to the same message related to SP1 installation but

> my

> > > son is just using the standard Microsoft Update service - not gone near

> SP1.

> > >

> > > Is anyone else getting this symptom and has anyone any ideas how to get

> out

> > > of it without wiping the whole machine?

> > >

> > > Many thanks for any help.

> > >

> > > Tom Walker

> > >

> > >

>

Re: Vista constantly rebooting after this week's updates - "Config

 

Didn't work for me.

 

"Bob" wrote:

> Have your son try Last Known Good Configuration.

>

> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>

> "Tom Walker" wrote in message

> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

> > My son (away at university) has just installed this week's Microsoft

> > updates and now is unable to get his laptop re-started (it's an Acer

> > Aspire 5633 about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes on

> > and on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into

> > the cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago. There

> > are some references to the same message related to SP1 installation but my

> > son is just using the standard Microsoft Update service - not gone near

> > SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get

> > out of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

>

>

Re: Vista constantly rebooting after this week's updates - "Config

 

Darrell,

 

According to my experience with Thursday's update (2/15/2008) my old Dell

Vista Home Premium computer is in an endless reboot/update cycle. All

attempts to restore or repair via Vista CD/DVD do nothing to interfer with

the attempt to update that ends in an early shutdown/restart cycle. My Vista

Ultimate computer took the update just fine, which WAS the "important" update

dealing with Windows Media Center part of Vista.

 

I've tried going into all Safe Modes and restoring to the last known good

configuration, besides trying to "repair" Vista. None of these actions will

get me out of the shutdown/reboot/update loop!

 

Microsoft has screwed up big time this time. How will they solve this

without making users completely re-install Vista again? Luckily I have other

computers in the house. If this were my ONLY computer in my home, I would be

extremely upset at MS.

 

 

 

 

 

""Darrell Gorter[MSFT]"" wrote:

> Hello,

> I was hoping the log files could have been saved prior to reinstalling or

> restoring.

> I don't need the log files after the machine has been rebuilt or restored.

> I was asking for the logs to see if we could figure out a potential cause

> for the issue.

> If we know the cause, we may be able to figure out a resolution, but

> without the logs it's pretty hard to determine what is happening with this

> situation.

> I was asking in case the logs were still available. If they can be saved

> off prior to the rebuild or restoration, that would be great.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

> Date: Fri, 15 Feb 2008 13:57:12 -0800

> From: "MowGreen [MVP]"

> User-Agent: Mozilla/5.0 (Windows U Windows NT 5.1 en-US rv:1.7.2)

> Gecko/20040804 Netscape/7.2 (ax)

> X-Accept-Language: en-us, en

> MIME-Version: 1.0

> Subject: Re: Vista constantly rebooting after this week's updates -

> "Configuring

> updates stage 3 of 3"

> References:

>

> In-Reply-To:

> Content-Type: text/plain charset=us-ascii format=flowed

> Content-Transfer-Encoding: 7bit

> Message-ID:

> Newsgroups: microsoft.public.windowsupdate

> NNTP-Posting-Host: c-69-181-225-36.hsd1.ca.comcast.net 69.181.225.36

> Lines: 1

> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl

> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41769

> X-Tomcat-NG: microsoft.public.windowsupdate

>

> Darrell,

>

> You must have missed this part -

>

> Tom Walker wrote:

> > My son (away at university) has just installed this week's Microsoft

> updates and now is unable

> > to get his laptop re-started (it's an Acer Aspire 5633 about a year old).

>

> and, he wrote in today's post at 4:56 AM PST:

>

> > Going to try and contact Microsoft in the UK and am also posting

> re-install CDs/DVDs today as a

> > last resort!

>

> Doubt Tom's son will be interested in looking for log files while he's

> trying to resuscitate his laptop. Perhaps afterwards Tom can have his

> son send them directly to you.

>

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

>

> Darrell Gorter[MSFT] wrote:

>

> > Hello Tom,

> > Can you send me some of the log files from the system?

> > %windir%logscbs*.*

> > %windir%WindowsUpdate*.log

> > %windir%infsetupapi.dev.log

> > %windir%winsxspoqexec.log (if exists)

> > %windir%winsxspending.* (if exists)

> > %windir%PerformanceWinSATDatastore*.*

> > %windir%System32winevtLogsapplication.evtx

> > Try booting to the Windows Vista DVD, choose the repair option in the

> lower

> > left-hand corner.

> > Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> > onto removable media if available)

> >

> > while in the repair more after copying the files to a temp location, you

> > should be able to choose the system restore option.

> > This should get you back operational.

> > Then send me the log file.

> > Remove the online the email darrellg@online.microsoft.com.

> > Thanks,

> > Darrell Gorter[MSFT]

> >

> > This posting is provided "AS IS" with no warranties, and confers no rights

> > --------------------

> Tom Walker wrote:

> >

> > My son (away at university) has just installed this week's Microsoft

> > updates

> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes on

> > and

> > on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into

> the

> > cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago. There

> > are some references to the same message related to SP1 installation but

> my

> > son is just using the standard Microsoft Update service - not gone near

> SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get

> out

> > of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

> >

> >

>

Re: Vista constantly rebooting after this week's updates - "Config

 

Ed, if you can send Darrell the logs he's requested, he may be able to help

you and others with the problem.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

Ed Stoddard wrote:

> Darrell,

>

> According to my experience with Thursday's update (2/15/2008) my old Dell

> Vista Home Premium computer is in an endless reboot/update cycle. All

> attempts to restore or repair via Vista CD/DVD do nothing to interfer with

> the attempt to update that ends in an early shutdown/restart cycle. My

> Vista Ultimate computer took the update just fine, which WAS the

> "important" update dealing with Windows Media Center part of Vista.

>

> I've tried going into all Safe Modes and restoring to the last known good

> configuration, besides trying to "repair" Vista. None of these actions

> will

> get me out of the shutdown/reboot/update loop!

>

> Microsoft has screwed up big time this time. How will they solve this

> without making users completely re-install Vista again? Luckily I have

> other computers in the house. If this were my ONLY computer in my home, I

> would be extremely upset at MS.

>

> ""Darrell Gorter[MSFT]"" wrote:

>> Hello,

>> I was hoping the log files could have been saved prior to reinstalling or

>> restoring.

>> I don't need the log files after the machine has been rebuilt or

>> restored.

>> I was asking for the logs to see if we could figure out a potential cause

>> for the issue.

>> If we know the cause, we may be able to figure out a resolution, but

>> without the logs it's pretty hard to determine what is happening with

>> this

>> situation.

>> I was asking in case the logs were still available. If they can be saved

>> off prior to the rebuild or restoration, that would be great.

>> Thanks,

>> Darrell Gorter[MSFT]

>>

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights

>> --------------------

>> Date: Fri, 15 Feb 2008 13:57:12 -0800

>> From: "MowGreen [MVP]"

>> User-Agent: Mozilla/5.0 (Windows U Windows NT 5.1 en-US rv:1.7.2)

>> Gecko/20040804 Netscape/7.2 (ax)

>> X-Accept-Language: en-us, en

>> MIME-Version: 1.0

>> Subject: Re: Vista constantly rebooting after this week's updates -

>> "Configuring

>> updates stage 3 of 3"

>> References:

>>

>> In-Reply-To:

>> Content-Type: text/plain charset=us-ascii format=flowed

>> Content-Transfer-Encoding: 7bit

>> Message-ID:

>> Newsgroups: microsoft.public.windowsupdate

>> NNTP-Posting-Host: c-69-181-225-36.hsd1.ca.comcast.net 69.181.225.36

>> Lines: 1

>> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl

>> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41769

>> X-Tomcat-NG: microsoft.public.windowsupdate

>>

>> Darrell,

>>

>> You must have missed this part -

>>

>> Tom Walker wrote:

>>> My son (away at university) has just installed this week's Microsoft

>>> updates and now is unable to get his laptop re-started (it's an Acer

>>> Aspire 5633 about a year old).

>>

>> and, he wrote in today's post at 4:56 AM PST:

>>

>>> Going to try and contact Microsoft in the UK and am also posting

>>> re-install CDs/DVDs today as a last resort!

>>

>> Doubt Tom's son will be interested in looking for log files while he's

>> trying to resuscitate his laptop. Perhaps afterwards Tom can have his

>> son send them directly to you.

>>

>>

>> MowGreen [MVP 2003-2008]

>> ===============

>> *-343-* FDNY

>> Never Forgotten

>> ===============

>>

>>

>>

>> Darrell Gorter[MSFT] wrote:

>>

>>> Hello Tom,

>>> Can you send me some of the log files from the system?

>>> %windir%logscbs*.*

>>> %windir%WindowsUpdate*.log

>>> %windir%infsetupapi.dev.log

>>> %windir%winsxspoqexec.log (if exists)

>>> %windir%winsxspending.* (if exists)

>>> %windir%PerformanceWinSATDatastore*.*

>>> %windir%System32winevtLogsapplication.evtx

>>> Try booting to the Windows Vista DVD, choose the repair option in the

>>> lower left-hand corner.

>>> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

>>> onto removable media if available)

>>>

>>> while in the repair more after copying the files to a temp location, you

>>> should be able to choose the system restore option.

>>> This should get you back operational.

>>> Then send me the log file.

>>> Remove the online the email darrellg@online.microsoft.com.

>>> Thanks,

>>> Darrell Gorter[MSFT]

>>>

>>> This posting is provided "AS IS" with no warranties, and confers no

>>> rights

>>> --------------------

>> Tom Walker wrote:

>>>

>>> My son (away at university) has just installed this week's Microsoft

>>> updates

>>> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

>>> about a year old).

>>>

>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>>> and

>>> on....

>>>

>>> He has tried to get it into Safe Mode but it won't, just goes back into

>>> the cycle described above.

>>>

>>> I've searched on Google and come up with only one hit - that described

>>> identical symptoms and was posted in a blog about three hours ago.

>>> There

>>> are some references to the same message related to SP1 installation but

>>> my

>>> son is just using the standard Microsoft Update service - not gone near

>>> SP1.

>>>

>>> Is anyone else getting this symptom and has anyone any ideas how to get

>>> out of it without wiping the whole machine?

>>>

>>> Many thanks for any help.

>>>

>>> Tom Walker

Since nobody really wants to post a solution to this problem, I will.

 

Step 1: *Use System Restore*

From seaching through other forums, you may need to use a restore point

that goes back atleast 2 to 3 days prior to the patch (14 Feb)

Once you get windows back and running, remember to disable automatic

updates. I'm sure the microsoft staffers will be pissed at me for saying

that, but your patch screwed things up and I'm sure as hell not gonna

download it again without a hotfix.

 

Step 2:*Use windows vists recovery console **-This requires the vista

boot disk*-

1. Pop in the disk

2. When the message "boot from disk" appears on the screen, hit any key

3. When the Vista splash screen appears, hit next

4. Click on "repair my computer"

5. Repair will now search for vista installations. When that is done,

click on "next"

6. Click on command prompt

7. type in notepad and hit enter

8. When notepad loads up, go to "file" then "open"

9. Click on computer, than "c:\" or where ever you have vista installed

in

10. Navigate to "C:\windows" and rename the folder "software

distribution" to "software distribution.old" If you don't know how to

navigate to "c:\windows", then you shouldn't be reading this guide.

11. Navigate to "c:\windows\system32" and rename the folder "catroo2"

to "catroot2.old"

12. Exit notepad and the command prompt, and reboot

13. Hope for the best

 

Step 3: *Reinstall Vista*

If you -do not- have -any- restore points, then you -will have to

reinstall windows vista- to get the machine to work again

 

If you can wait a few days, I *strongly* recommend that you wait in

this step to see if Microsoft creates and new patch and/or a hotfix.

 

Remember: If you reinstall vista on top of its self, you will be able

to access your files but your programs will not work. Back up your files

and do a clean install of vista.

 

As for my personal experience, I didn't have any available system

restore points so I had to reinstall vista. However, I chose to install

*Windows XP* instead.

(/rant on) - To the Vista dev team : Sorry, but I'm never going to use

Vista again (even with SP1 right around the corner). If you release a

patch that dicks up my machine so bad that it require a reinstall, I'm

never going to use that product again. You can be sure that I'll tell

everyone I know to avoid Vista. Hopefully next time you won't bungle

things up so bad (/rant off)

 

Last but not least, to Darrell Gorter and all the other MSFTs on this

forum, good luck!

 

 

--

TheBRod

Posted via http://www.vistaheads.com

RE: Vista constantly rebooting after this week's updates - "Config

 

What does work:

 

Boot from the Vista DVD and choose to "repair" Vista. When you reach the

"Recovery Options" screen, choose "Restore" to restore from a prior date. I

choose the first restore point only to find that was the same update I was

trying to avoid, so I went through the process again and choose a 2/7/2008, a

week earlier to make sure I would get a good date. That worked so when I got

into Vista I immediately turned OFF Automatic Updates. From now on I will

check for them myself and pick and choose what to install.

 

I never use the Windows Media Center part of Vista, so that update, which

was so important Automatic Update wanted to force it on me, will NOT be

installed.

 

Hope my experience here might help others to solve this nasty, and rather

sloppy update.

 

"Ed Stoddard" wrote:

> I did this and it didn't do anything - Vista STILL wants to try to complete

> the update after reboot, which shows "3 of 3 at 0%" for a few minutes then

> just shuts down and restarts. The cycle is endless.

>

> Same thing when going into ANY Safe Mode - endless shutdown, restart,

> shutdown, restart cycle.

>

> According to my Vista Ultimate machine, which did the update okay, it's the

> update that has to do with the 14 February 2008, Windows Media Center part of

> Vista. It was listed as an "important" update. How we, as users, can get

> back to normal without completely re-installing Vista because of Microsoft's

> sloppy update process is unknown so far as I have seen.

>

> ""Darrell Gorter[MSFT]"" wrote:

>

> > Hello Kenneth,

> > Can you send me some of the log files from the system?

> > %windir%logscbs*.*

> > %windir%WindowsUpdate*.log

> > %windir%infsetupapi.dev.log

> > %windir%winsxspoqexec.log (if exists)

> > %windir%winsxspending.* (if exists)

> > %windir%PerformanceWinSATDatastore*.*

> > %windir%System32winevtLogsapplication.evtx

> > Try booting to the Windows Vista DVD, choose the repair option in the lower

> > left-hand corner.

> > Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> > onto removable media if available)

> >

> > while in the repair more after copying the files to a temp location, you

> > should be able to choose the system restore option.

> > This should get you back operational.

> > Then send me the log file.

> > Remove the online the email darrellg@online.microsoft.com.

> > Thanks,

> > Darrell Gorter[MSFT]

> >

> > This posting is provided "AS IS" with no warranties, and confers no rights

> > --------------------

> > Thread-Topic: Vista constantly rebooting after this week's updates - "Config

> > thread-index: AchvO8yfQTn6M53BTpWedbmf3aVMIQ==

> > X-WBNR-Posting-Host: 83.88.203.11

> > From: =?Utf-8?B?S2VubmV0aA==?=

> > References:

> >

> > Subject: RE: Vista constantly rebooting after this week's updates - "Config

> > Date: Thu, 14 Feb 2008 11:00:00 -0800

> > Lines: 41

> > Message-ID:

> > MIME-Version: 1.0

> > Content-Type: text/plain

> > charset="Utf-8"

> > Content-Transfer-Encoding: 7bit

> > X-Newsreader: Microsoft CDO for Windows 2000

> > Content-Class: urn:content-classes:message

> > Importance: normal

> > Priority: normal

> > X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

> > Newsgroups: microsoft.public.windowsupdate

> > Path: TK2MSFTNGHUB02.phx.gbl

> > Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41560

> > NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

> > X-Tomcat-NG: microsoft.public.windowsupdate

> >

> > Same here, tried all the options from the "safe boot" options. Cant get out

> > of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

> > just fine untill the update ran and did an automated reboot to install the

> > changes style_emoticons//sad.gif

> >

> > "Christian Brockman" wrote:

> >

> > > I am having the exact same problem. I can't even get into Vista to try

> > to

> > > change directories as has been suggested elsewhere in this forum. I have

> > > tried booting in safe mode and jumping back to system save point.

> > Neither

> > > work (as I still get the step 3 of 3 and then another reboot). I really

> > > don't want to have to reinstall vista. Help please!

> > >

> > > Christian Brockman

> > >

> > > "Tom Walker" wrote:

> > >

> > > > My son (away at university) has just installed this week's Microsoft

> > updates

> > > > and now is unable to get his laptop re-started (it's an Acer Aspire

> > 5633

> > > > about a year old).

> > > >

> > > > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > > > Then it says "Shutting Down" and restarts the whole cycle. This goes

> > on and

> > > > on....

> > > >

> > > > He has tried to get it into Safe Mode but it won't, just goes back into

> > the

> > > > cycle described above.

> > > >

> > > > I've searched on Google and come up with only one hit - that described

> > > > identical symptoms and was posted in a blog about three hours ago.

> > There

> > > > are some references to the same message related to SP1 installation but

> > my

> > > > son is just using the standard Microsoft Update service - not gone near

> > SP1.

> > > >

> > > > Is anyone else getting this symptom and has anyone any ideas how to get

> > out

> > > > of it without wiping the whole machine?

> > > >

> > > > Many thanks for any help.

> > > >

> > > > Tom Walker

> > > >

> > > >

> >

Re: Vista constantly rebooting after this week's updates - "Config

 

PA Bear,

 

Thanks, but I was able to use my Vista CD/DVD to restore my system to an

earlier date (2/7/2008), which worked! Thank G.

 

 

"PA Bear [MS MVP]" wrote:

> Ed, if you can send Darrell the logs he's requested, he may be able to help

> you and others with the problem.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

>

> Ed Stoddard wrote:

> > Darrell,

> >

> > According to my experience with Thursday's update (2/15/2008) my old Dell

> > Vista Home Premium computer is in an endless reboot/update cycle. All

> > attempts to restore or repair via Vista CD/DVD do nothing to interfer with

> > the attempt to update that ends in an early shutdown/restart cycle. My

> > Vista Ultimate computer took the update just fine, which WAS the

> > "important" update dealing with Windows Media Center part of Vista.

> >

> > I've tried going into all Safe Modes and restoring to the last known good

> > configuration, besides trying to "repair" Vista. None of these actions

> > will

> > get me out of the shutdown/reboot/update loop!

> >

> > Microsoft has screwed up big time this time. How will they solve this

> > without making users completely re-install Vista again? Luckily I have

> > other computers in the house. If this were my ONLY computer in my home, I

> > would be extremely upset at MS.

> >

> > ""Darrell Gorter[MSFT]"" wrote:

> >> Hello,

> >> I was hoping the log files could have been saved prior to reinstalling or

> >> restoring.

> >> I don't need the log files after the machine has been rebuilt or

> >> restored.

> >> I was asking for the logs to see if we could figure out a potential cause

> >> for the issue.

> >> If we know the cause, we may be able to figure out a resolution, but

> >> without the logs it's pretty hard to determine what is happening with

> >> this

> >> situation.

> >> I was asking in case the logs were still available. If they can be saved

> >> off prior to the rebuild or restoration, that would be great.

> >> Thanks,

> >> Darrell Gorter[MSFT]

> >>

> >> This posting is provided "AS IS" with no warranties, and confers no

> >> rights

> >> --------------------

> >> Date: Fri, 15 Feb 2008 13:57:12 -0800

> >> From: "MowGreen [MVP]"

> >> User-Agent: Mozilla/5.0 (Windows U Windows NT 5.1 en-US rv:1.7.2)

> >> Gecko/20040804 Netscape/7.2 (ax)

> >> X-Accept-Language: en-us, en

> >> MIME-Version: 1.0

> >> Subject: Re: Vista constantly rebooting after this week's updates -

> >> "Configuring

> >> updates stage 3 of 3"

> >> References:

> >>

> >> In-Reply-To:

> >> Content-Type: text/plain charset=us-ascii format=flowed

> >> Content-Transfer-Encoding: 7bit

> >> Message-ID:

> >> Newsgroups: microsoft.public.windowsupdate

> >> NNTP-Posting-Host: c-69-181-225-36.hsd1.ca.comcast.net 69.181.225.36

> >> Lines: 1

> >> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl

> >> Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsupdate:41769

> >> X-Tomcat-NG: microsoft.public.windowsupdate

> >>

> >> Darrell,

> >>

> >> You must have missed this part -

> >>

> >> Tom Walker wrote:

> >>> My son (away at university) has just installed this week's Microsoft

> >>> updates and now is unable to get his laptop re-started (it's an Acer

> >>> Aspire 5633 about a year old).

> >>

> >> and, he wrote in today's post at 4:56 AM PST:

> >>

> >>> Going to try and contact Microsoft in the UK and am also posting

> >>> re-install CDs/DVDs today as a last resort!

> >>

> >> Doubt Tom's son will be interested in looking for log files while he's

> >> trying to resuscitate his laptop. Perhaps afterwards Tom can have his

> >> son send them directly to you.

> >>

> >>

> >> MowGreen [MVP 2003-2008]

> >> ===============

> >> *-343-* FDNY

> >> Never Forgotten

> >> ===============

> >>

> >>

> >>

> >> Darrell Gorter[MSFT] wrote:

> >>

> >>> Hello Tom,

> >>> Can you send me some of the log files from the system?

> >>> %windir%logscbs*.*

> >>> %windir%WindowsUpdate*.log

> >>> %windir%infsetupapi.dev.log

> >>> %windir%winsxspoqexec.log (if exists)

> >>> %windir%winsxspending.* (if exists)

> >>> %windir%PerformanceWinSATDatastore*.*

> >>> %windir%System32winevtLogsapplication.evtx

> >>> Try booting to the Windows Vista DVD, choose the repair option in the

> >>> lower left-hand corner.

> >>> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> >>> onto removable media if available)

> >>>

> >>> while in the repair more after copying the files to a temp location, you

> >>> should be able to choose the system restore option.

> >>> This should get you back operational.

> >>> Then send me the log file.

> >>> Remove the online the email darrellg@online.microsoft.com.

> >>> Thanks,

> >>> Darrell Gorter[MSFT]

> >>>

> >>> This posting is provided "AS IS" with no warranties, and confers no

> >>> rights

> >>> --------------------

> >> Tom Walker wrote:

> >>>

> >>> My son (away at university) has just installed this week's Microsoft

> >>> updates

> >>> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> >>> about a year old).

> >>>

> >>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> >>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

> >>> and

> >>> on....

> >>>

> >>> He has tried to get it into Safe Mode but it won't, just goes back into

> >>> the cycle described above.

> >>>

> >>> I've searched on Google and come up with only one hit - that described

> >>> identical symptoms and was posted in a blog about three hours ago.

> >>> There

> >>> are some references to the same message related to SP1 installation but

> >>> my

> >>> son is just using the standard Microsoft Update service - not gone near

> >>> SP1.

> >>>

> >>> Is anyone else getting this symptom and has anyone any ideas how to get

> >>> out of it without wiping the whole machine?

> >>>

> >>> Many thanks for any help.

> >>>

> >>> Tom Walker

>

>

Re: Vista constantly rebooting after this week's updates - "Config

 

Yes, System Restore works just fine. And I agree - disable Automatic Updates

until MS gets their act together.

 

It's wonderful for MS to NOT have any real competition. Unfortunately, we,

the masses get to suffer because we don't have any "real" choices.

 

"TheBRod" wrote:

>

> Since nobody really wants to post a solution to this problem, I will.

>

> Step 1: *Use System Restore*

> From seaching through other forums, you may need to use a restore point

> that goes back atleast 2 to 3 days prior to the patch (14 Feb)

> Once you get windows back and running, remember to disable automatic

> updates. I'm sure the microsoft staffers will be pissed at me for saying

> that, but your patch screwed things up and I'm sure as hell not gonna

> download it again without a hotfix.

>

> Step 2:*Use windows vists recovery console **-This requires the vista

> boot disk*-

> 1. Pop in the disk

> 2. When the message "boot from disk" appears on the screen, hit any key

> 3. When the Vista splash screen appears, hit next

> 4. Click on "repair my computer"

> 5. Repair will now search for vista installations. When that is done,

> click on "next"

> 6. Click on command prompt

> 7. type in notepad and hit enter

> 8. When notepad loads up, go to "file" then "open"

> 9. Click on computer, than "c:" or where ever you have vista installed

> in

> 10. Navigate to "C:windows" and rename the folder "software

> distribution" to "software distribution.old" If you don't know how to

> navigate to "c:windows", then you shouldn't be reading this guide.

> 11. Navigate to "c:windowssystem32" and rename the folder "catroo2"

> to "catroot2.old"

> 12. Exit notepad and the command prompt, and reboot

> 13. Hope for the best

>

> Step 3: *Reinstall Vista*

> If you -do not- have -any- restore points, then you -will have to

> reinstall windows vista- to get the machine to work again

>

> If you can wait a few days, I *strongly* recommend that you wait in

> this step to see if Microsoft creates and new patch and/or a hotfix.

>

> Remember: If you reinstall vista on top of its self, you will be able

> to access your files but your programs will not work. Back up your files

> and do a clean install of vista.

>

> As for my personal experience, I didn't have any available system

> restore points so I had to reinstall vista. However, I chose to install

> *Windows XP* instead.

> (/rant on) - To the Vista dev team : Sorry, but I'm never going to use

> Vista again (even with SP1 right around the corner). If you release a

> patch that dicks up my machine so bad that it require a reinstall, I'm

> never going to use that product again. You can be sure that I'll tell

> everyone I know to avoid Vista. Hopefully next time you won't bungle

> things up so bad (/rant off)

>

> Last but not least, to Darrell Gorter and all the other MSFTs on this

> forum, good luck!

>

>

> --

> TheBRod

> Posted via http://www.vistaheads.com

>

>

Thanks to TheBRod for setting up steps to try to resolve this!

 

A coworker on an Acer notebook with vista home premium got this problem

yesterday, but none of the steps seem to work. There is no restore

point, so although I am able to rename the folders

c:\Windows\SoftwareUpdate and c:\Windows\System32\catroot2 as per your

instructions, I guess it really doesn't do much at this point since the

machine never gets past Configuring Updates: Stage 3 of 3 0%....

 

I HATE having to reinstall the system from scratch, are we sure there

is absolutely no way to bypass this, or even download the update

manually and copy it somewhere using a 3 party tool? Using various types

of boot disks (BartPE f ex.), we could easily access the filesystem and

also a usb memory stick with correct file on it. I just don't know where

to put it.

 

Thanks for all your fine help everyone!

 

 

--

tio00

Posted via http://www.vistaheads.com

RE: Vista constantly rebooting after this week's updates - "Configurin

 

Tom,

 

I just got off the phone with Vista tech support and they "...are still

researching the problem." They think the root cause is a "unforseen software

conflict".

 

I was able to get back to "normal" by using the system restore steps. I did

not have to reinstall. (Thank goodness)

 

I did try to install the update manually with the KB947172 download and that

too caused the same issue.

 

So, after a second system restore I turned off the Windows Update for

"Cumulative Update for Media Center for Windows Vista (KB947172)".

 

If I get a real resolution from PSS I'll post it here.

 

 

 

HTH,

 

--

Matthew McDermott, MVP

Principal Consultant

Catapult Systems, Inc.

 

 

"Tom Walker" wrote:

> My son (away at university) has just installed this week's Microsoft updates

> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into the

> cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but my

> son is just using the standard Microsoft Update service - not gone near SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get out

> of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

>

>

Darrell

 

Many thanks for your help. I'd love to but.....

 

This is an Acer laptop which was delivered with XP Media Center and was

subsequently upgraded to Vista Home Premium using the Express Upgrade to

Windows Vista DVD and Acer Upgrade DVD.

 

None of the CDs/DVDs supplied by Acer or created by the Backup disk process

on the original XP configuration is accepted by the repair process.

 

Acer, in their initial response to my problem, has suggested using Alt + F10

but I understand this wipes the machine and restores original factory

settings - I'm about to ask them to clarify that, given the route the laptop

got to Vista Home Premium.

 

My son has tried to boot into "Safe Mode with Command Prompt" but it just

goes back into the re-booting cycle and he can't access any folders.

 

I'm writing this email on a new Dell Vista Home Premium PC and Dell supplied

a Vista Re-installation DVD but I don't know if Repair my Computer will

accept that as a "Windows Vista DVD" - grasping at straws here!

 

tio00's post earlier today made a useful suggestion - still needs some sort

of bootable CD/DVD to implement though, even if a quick-fix can be

identified.

 

Tom Walker

 

""Darrell Gorter[MSFT]"" wrote in message

news:9HLZYfBcIHA.5204@TK2MSFTNGHUB02.phx.gbl...

> Hello Tom,

> Can you send me some of the log files from the system?

> %windir%logscbs*.*

> %windir%WindowsUpdate*.log

> %windir%infsetupapi.dev.log

> %windir%winsxspoqexec.log (if exists)

> %windir%winsxspending.* (if exists)

> %windir%PerformanceWinSATDatastore*.*

> %windir%System32winevtLogsapplication.evtx

> Try booting to the Windows Vista DVD, choose the repair option in the

> lower

> left-hand corner.

> Choose to boot to a CMD prompt, copy the log files to a temp folder (or

> onto removable media if available)

>

> while in the repair more after copying the files to a temp location, you

> should be able to choose the system restore option.

> This should get you back operational.

> Then send me the log file.

> Remove the online the email darrellg@online.microsoft.com.

> Thanks,

> Darrell Gorter[MSFT]

>

> This posting is provided "AS IS" with no warranties, and confers no rights

> --------------------

> NNTP-Posting-Date: Thu, 14 Feb 2008 11:26:46 -0600

> From: "Tom Walker"

> Newsgroups: microsoft.public.windowsupdate,microsoft.public.windows.vista

> Subject: Vista constantly rebooting after this week's updates -

> "Configuring updates stage 3 of 3"

> Date: Thu, 14 Feb 2008 17:26:29 -0000

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> X-Tomcat-NG: microsoft.public.windowsupdate

>

> My son (away at university) has just installed this week's Microsoft

> updates

> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on

> and

> on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into

> the

> cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but my

> son is just using the standard Microsoft Update service - not gone near

> SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get

> out

> of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

>

>

tio00

 

How are you able to access the folders on the Acer? Are you using a

bootable Windows Vista DVD?

 

My son tried "Safe Mode with Command Prompt" but it just goes back into the

re-booting cycle.

 

Tom Walker

 

"tio00" wrote in message

news:tio00.34vig5@no-mx.forums.vistaheads.com...

>

> Thanks to TheBRod for setting up steps to try to resolve this!

>

> A coworker on an Acer notebook with vista home premium got this problem

> yesterday, but none of the steps seem to work. There is no restore

> point, so although I am able to rename the folders

> c:WindowsSoftwareUpdate and c:WindowsSystem32catroot2 as per your

> instructions, I guess it really doesn't do much at this point since the

> machine never gets past Configuring Updates: Stage 3 of 3 0%....

>

> I HATE having to reinstall the system from scratch, are we sure there

> is absolutely no way to bypass this, or even download the update

> manually and copy it somewhere using a 3 party tool? Using various types

> of boot disks (BartPE f ex.), we could easily access the filesystem and

> also a usb memory stick with correct file on it. I just don't know where

> to put it.

>

> Thanks for all your fine help everyone!

>

>

> --

> tio00

> Posted via http://www.vistaheads.com

>