My son (away at university) has just installed this week's Microsoft updates

and now is unable to get his laptop re-started (it's an Acer Aspire 5633

about a year old).

 

It says "Configuring Updates. Stage 3 of 3 0% Complete.

Then it says "Shutting Down" and restarts the whole cycle. This goes on and

on....

 

He has tried to get it into Safe Mode but it won't, just goes back into the

cycle described above.

 

I've searched on Google and come up with only one hit - that described

identical symptoms and was posted in a blog about three hours ago. There

are some references to the same message related to SP1 installation but my

son is just using the standard Microsoft Update service - not gone near SP1.

 

Is anyone else getting this symptom and has anyone any ideas how to get out

of it without wiping the whole machine?

 

Many thanks for any help.

 

Tom Walker

RE: Vista constantly rebooting after this week's updates - "Configurin

 

I am having the exact same problem. I can't even get into Vista to try to

change directories as has been suggested elsewhere in this forum. I have

tried booting in safe mode and jumping back to system save point. Neither

work (as I still get the step 3 of 3 and then another reboot). I really

don't want to have to reinstall vista. Help please!

 

Christian Brockman

 

"Tom Walker" wrote:

> My son (away at university) has just installed this week's Microsoft updates

> and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into the

> cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but my

> son is just using the standard Microsoft Update service - not gone near SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get out

> of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

>

>

RE: Vista constantly rebooting after this week's updates - "Config

 

Same here, tried all the options from the "safe boot" options. Cant get out

of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

just fine untill the update ran and did an automated reboot to install the

changes style_emoticons//sad.gif

 

"Christian Brockman" wrote:

> I am having the exact same problem. I can't even get into Vista to try to

> change directories as has been suggested elsewhere in this forum. I have

> tried booting in safe mode and jumping back to system save point. Neither

> work (as I still get the step 3 of 3 and then another reboot). I really

> don't want to have to reinstall vista. Help please!

>

> Christian Brockman

>

> "Tom Walker" wrote:

>

> > My son (away at university) has just installed this week's Microsoft updates

> > and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> > about a year old).

> >

> > It says "Configuring Updates. Stage 3 of 3 0% Complete.

> > Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> > on....

> >

> > He has tried to get it into Safe Mode but it won't, just goes back into the

> > cycle described above.

> >

> > I've searched on Google and come up with only one hit - that described

> > identical symptoms and was posted in a blog about three hours ago. There

> > are some references to the same message related to SP1 installation but my

> > son is just using the standard Microsoft Update service - not gone near SP1.

> >

> > Is anyone else getting this symptom and has anyone any ideas how to get out

> > of it without wiping the whole machine?

> >

> > Many thanks for any help.

> >

> > Tom Walker

> >

> >

Re: Vista constantly rebooting after this week's updates - "Config

 

Tom, Kenneth, and Christian ...

Are all 3 affected systems Acer laptops ?

 

STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

them ***specifically*** that this was caused by a Security update.

Perhaps it was

 

Microsoft Security Bulletin MS08-004 – Important

Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

 

that caused this issue. Or it could have been

 

Microsoft Security Bulletin MS08-007 – Critical

Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

Execution (946026)

 

There is no-charge support for issues with Security updates:

> Support

> • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support

> Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

> security updates.

> • International customers can receive support from their local Microsoft subsidiaries. There is no

> charge for support that is associated with security updates. For more information about how to

> contact Microsoft for support issues, visit the International Support Web site.

> http://go.microsoft.com/fwlink/?LinkId=21155

 

Make them troubleshoot just which update is causing the rebooting. After

all, it was their update

that caused this issue

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

 

 

Kenneth wrote:

> Same here, tried all the options from the "safe boot" options. Cant get out

> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

> just fine untill the update ran and did an automated reboot to install the

> changes style_emoticons//sad.gif

>

> "Christian Brockman" wrote:

>

>

>>I am having the exact same problem. I can't even get into Vista to try to

>>change directories as has been suggested elsewhere in this forum. I have

>>tried booting in safe mode and jumping back to system save point. Neither

>>work (as I still get the step 3 of 3 and then another reboot). I really

>>don't want to have to reinstall vista. Help please!

>>

>>Christian Brockman

>>

>>"Tom Walker" wrote:

>>

>>

>>>My son (away at university) has just installed this week's Microsoft updates

>>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633

>>>about a year old).

>>>

>>>It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and

>>>on....

>>>

>>>He has tried to get it into Safe Mode but it won't, just goes back into the

>>>cycle described above.

>>>

>>>I've searched on Google and come up with only one hit - that described

>>>identical symptoms and was posted in a blog about three hours ago. There

>>>are some references to the same message related to SP1 installation but my

>>>son is just using the standard Microsoft Update service - not gone near SP1.

>>>

>>>Is anyone else getting this symptom and has anyone any ideas how to get out

>>>of it without wiping the whole machine?

>>>

>>>Many thanks for any help.

>>>

>>>Tom Walker

>>>

>>>

Re: Vista constantly rebooting after this week's updates - "Config

 

I am having the recycle reboot problem as well. It is on a laptop, but a

Dell model.

 

What is Microsoft's PSS???

 

Don Chapman

 

"MowGreen [MVP]" wrote:

> Tom, Kenneth, and Christian ...

> Are all 3 affected systems Acer laptops ?

>

> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

> them ***specifically*** that this was caused by a Security update.

> Perhaps it was

>

> Microsoft Security Bulletin MS08-004 – Important

> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>

> that caused this issue. Or it could have been

>

> Microsoft Security Bulletin MS08-007 – Critical

> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

> Execution (946026)

>

> There is no-charge support for issues with Security updates:

>

> > Support

> > • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support

> > Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

> > security updates.

> > • International customers can receive support from their local Microsoft subsidiaries. There is no

> > charge for support that is associated with security updates. For more information about how to

> > contact Microsoft for support issues, visit the International Support Web site.

> > http://go.microsoft.com/fwlink/?LinkId=21155

>

> Make them troubleshoot just which update is causing the rebooting. After

> all, it was their update

> that caused this issue

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

>

>

> Kenneth wrote:

>

> > Same here, tried all the options from the "safe boot" options. Cant get out

> > of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

> > just fine untill the update ran and did an automated reboot to install the

> > changes style_emoticons//sad.gif

> >

> > "Christian Brockman" wrote:

> >

> >

> >>I am having the exact same problem. I can't even get into Vista to try to

> >>change directories as has been suggested elsewhere in this forum. I have

> >>tried booting in safe mode and jumping back to system save point. Neither

> >>work (as I still get the step 3 of 3 and then another reboot). I really

> >>don't want to have to reinstall vista. Help please!

> >>

> >>Christian Brockman

> >>

> >>"Tom Walker" wrote:

> >>

> >>

> >>>My son (away at university) has just installed this week's Microsoft updates

> >>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> >>>about a year old).

> >>>

> >>>It says "Configuring Updates. Stage 3 of 3 0% Complete.

> >>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> >>>on....

> >>>

> >>>He has tried to get it into Safe Mode but it won't, just goes back into the

> >>>cycle described above.

> >>>

> >>>I've searched on Google and come up with only one hit - that described

> >>>identical symptoms and was posted in a blog about three hours ago. There

> >>>are some references to the same message related to SP1 installation but my

> >>>son is just using the standard Microsoft Update service - not gone near SP1.

> >>>

> >>>Is anyone else getting this symptom and has anyone any ideas how to get out

> >>>of it without wiping the whole machine?

> >>>

> >>>Many thanks for any help.

> >>>

> >>>Tom Walker

> >>>

> >>>

>

Re: Vista constantly rebooting after this week's updates - "Config

 

My computer is not an Acer, its a home made PC I built myself.

My computer has been up2date since I installed Vista (ultimate), and the

problem must have come from one of the latest updates, I only remember one of

the updates in the list before it rebooted, it was the one with the

"addresses a vulnerability in Windows Vista" text.

 

"MowGreen [MVP]" wrote:

> Tom, Kenneth, and Christian ...

> Are all 3 affected systems Acer laptops ?

>

> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

> them ***specifically*** that this was caused by a Security update.

> Perhaps it was

>

> Microsoft Security Bulletin MS08-004 – Important

> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>

> that caused this issue. Or it could have been

>

> Microsoft Security Bulletin MS08-007 – Critical

> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

> Execution (946026)

>

> There is no-charge support for issues with Security updates:

>

> > Support

> > • Customers in the U.S. and Canada can receive technical support from Microsoft Product Support

> > Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

> > security updates.

> > • International customers can receive support from their local Microsoft subsidiaries. There is no

> > charge for support that is associated with security updates. For more information about how to

> > contact Microsoft for support issues, visit the International Support Web site.

> > http://go.microsoft.com/fwlink/?LinkId=21155

>

> Make them troubleshoot just which update is causing the rebooting. After

> all, it was their update

> that caused this issue

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

>

>

> Kenneth wrote:

>

> > Same here, tried all the options from the "safe boot" options. Cant get out

> > of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

> > just fine untill the update ran and did an automated reboot to install the

> > changes style_emoticons//sad.gif

> >

> > "Christian Brockman" wrote:

> >

> >

> >>I am having the exact same problem. I can't even get into Vista to try to

> >>change directories as has been suggested elsewhere in this forum. I have

> >>tried booting in safe mode and jumping back to system save point. Neither

> >>work (as I still get the step 3 of 3 and then another reboot). I really

> >>don't want to have to reinstall vista. Help please!

> >>

> >>Christian Brockman

> >>

> >>"Tom Walker" wrote:

> >>

> >>

> >>>My son (away at university) has just installed this week's Microsoft updates

> >>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> >>>about a year old).

> >>>

> >>>It says "Configuring Updates. Stage 3 of 3 0% Complete.

> >>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> >>>on....

> >>>

> >>>He has tried to get it into Safe Mode but it won't, just goes back into the

> >>>cycle described above.

> >>>

> >>>I've searched on Google and come up with only one hit - that described

> >>>identical symptoms and was posted in a blog about three hours ago. There

> >>>are some references to the same message related to SP1 installation but my

> >>>son is just using the standard Microsoft Update service - not gone near SP1.

> >>>

> >>>Is anyone else getting this symptom and has anyone any ideas how to get out

> >>>of it without wiping the whole machine?

> >>>

> >>>Many thanks for any help.

> >>>

> >>>Tom Walker

> >>>

> >>>

>

Have your son try Last Known Good Configuration.

 

http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

 

"Tom Walker" wrote in message

news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

> My son (away at university) has just installed this week's Microsoft

> updates and now is unable to get his laptop re-started (it's an Acer

> Aspire 5633 about a year old).

>

> It says "Configuring Updates. Stage 3 of 3 0% Complete.

> Then it says "Shutting Down" and restarts the whole cycle. This goes on

> and on....

>

> He has tried to get it into Safe Mode but it won't, just goes back into

> the cycle described above.

>

> I've searched on Google and come up with only one hit - that described

> identical symptoms and was posted in a blog about three hours ago. There

> are some references to the same message related to SP1 installation but my

> son is just using the standard Microsoft Update service - not gone near

> SP1.

>

> Is anyone else getting this symptom and has anyone any ideas how to get

> out of it without wiping the whole machine?

>

> Many thanks for any help.

>

> Tom Walker

Re: Vista constantly rebooting after this week's updates - "Config

 

PSS = Product Support Services

 

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

 

For home users, no-charge support is available by calling 1-866-PCSAFETY in

the United States and in Canada or by contacting your local Microsoft

subsidiary. There is no-charge for support calls that are associated with

security updates. When you call, clearly state that your problem is related

to a Security Update and cite the update's KB number (e.g., KB123456).

 

If your problem relates to a Cumulative Security Update for IE, call the

above number and ask to be transferred to the Consumer IE7 queue (which is

47830).

 

For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx

 

For enterprise customers, support for security updates is available through

your usual support contacts.

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin DTS-L.net

 

 

Don wrote:

> I am having the recycle reboot problem as well. It is on a laptop, but a

> Dell model.

>

> What is Microsoft's PSS???

>

> Don Chapman

>

> "MowGreen [MVP]" wrote:

>

>> Tom, Kenneth, and Christian ...

>> Are all 3 affected systems Acer laptops ?

>>

>> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

>> them ***specifically*** that this was caused by a Security update.

>> Perhaps it was

>>

>> Microsoft Security Bulletin MS08-004 – Important

>> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>>

>> that caused this issue. Or it could have been

>>

>> Microsoft Security Bulletin MS08-007 – Critical

>> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

>> Execution (946026)

>>

>> There is no-charge support for issues with Security updates:

>>

>>> Support

>>> • Customers in the U.S. and Canada can receive technical support from

>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge

>>> for support calls that are associated with

>>> security updates.

>>> • International customers can receive support from their local

>>> Microsoft subsidiaries. There is no charge for support that is

>>> associated

>>> with security updates. For more information about how to contact

>>> Microsoft for support issues, visit the International Support Web site.

>>> http://go.microsoft.com/fwlink/?LinkId=21155

>>

>> Make them troubleshoot just which update is causing the rebooting. After

>> all, it was their update

>> that caused this issue

>>

>> MowGreen [MVP 2003-2008]

>> ===============

>> *-343-* FDNY

>> Never Forgotten

>> ===============

>>

>>

>>

>>

>> Kenneth wrote:

>>

>>> Same here, tried all the options from the "safe boot" options. Cant get

>>> out

>>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer

>>> was

>>> just fine untill the update ran and did an automated reboot to install

>>> the

>>> changes style_emoticons//sad.gif

>>>

>>> "Christian Brockman" wrote:

>>>

>>>

>>>> I am having the exact same problem. I can't even get into Vista to try

>>>> to change directories as has been suggested elsewhere in this forum. I

>>>> have tried booting in safe mode and jumping back to system save point.

>>>> Neither work (as I still get the step 3 of 3 and then another reboot).

>>>> I really don't want to have to reinstall vista. Help please!

>>>>

>>>> Christian Brockman

>>>>

>>>> "Tom Walker" wrote:

>>>>

>>>>

>>>>> My son (away at university) has just installed this week's Microsoft

>>>>> updates and now is unable to get his laptop re-started (it's an Acer

>>>>> Aspire 5633 about a year old).

>>>>>

>>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes

>>>>> on and on....

>>>>>

>>>>> He has tried to get it into Safe Mode but it won't, just goes back

>>>>> into

>>>>> the cycle described above.

>>>>>

>>>>> I've searched on Google and come up with only one hit - that described

>>>>> identical symptoms and was posted in a blog about three hours ago.

>>>>> There are some references to the same message related to SP1

>>>>> installation but my son is just using the standard Microsoft Update

>>>>> service - not gone near SP1.

>>>>>

>>>>> Is anyone else getting this symptom and has anyone any ideas how to

>>>>> get

>>>>> out of it without wiping the whole machine?

>>>>>

>>>>> Many thanks for any help.

>>>>>

>>>>> Tom Walker

Re: Vista constantly rebooting after this week's updates - "Config

 

Microsoft Product and Support Services

 

The issue is not strictly related to Acer and perhaps not just laptops

as well, Don. I strongly suspect a Security update is involved here thus

the suggestion to call the issue in.

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

 

Don wrote:

> I am having the recycle reboot problem as well. It is on a laptop, but a

> Dell model.

>

> What is Microsoft's PSS???

>

> Don Chapman

>

> "MowGreen [MVP]" wrote:

>

>

>>Tom, Kenneth, and Christian ...

>>Are all 3 affected systems Acer laptops ?

>>

>>STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

>>them ***specifically*** that this was caused by a Security update.

>>Perhaps it was

>>

>>Microsoft Security Bulletin MS08-004 – Important

>>Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>>

>>that caused this issue. Or it could have been

>>

>>Microsoft Security Bulletin MS08-007 – Critical

>>Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

>>Execution (946026)

>>

>>There is no-charge support for issues with Security updates:

>>

>>

>>>Support

>>>• Customers in the U.S. and Canada can receive technical support from Microsoft Product Support

>>>Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

>>>security updates.

>>>• International customers can receive support from their local Microsoft subsidiaries. There is no

>>>charge for support that is associated with security updates. For more information about how to

>>>contact Microsoft for support issues, visit the International Support Web site.

>>>http://go.microsoft.com/fwlink/?LinkId=21155

>>

>>Make them troubleshoot just which update is causing the rebooting. After

>>all, it was their update

>>that caused this issue

>>

>>MowGreen [MVP 2003-2008]

>>===============

>> *-343-* FDNY

>>Never Forgotten

>>===============

>>

>>

>>

>>

>>Kenneth wrote:

>>

>>

>>>Same here, tried all the options from the "safe boot" options. Cant get out

>>>of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

>>>just fine untill the update ran and did an automated reboot to install the

>>>changes style_emoticons//sad.gif

>>>

>>>"Christian Brockman" wrote:

>>>

>>>

>>>

>>>>I am having the exact same problem. I can't even get into Vista to try to

>>>>change directories as has been suggested elsewhere in this forum. I have

>>>>tried booting in safe mode and jumping back to system save point. Neither

>>>>work (as I still get the step 3 of 3 and then another reboot). I really

>>>>don't want to have to reinstall vista. Help please!

>>>>

>>>>Christian Brockman

>>>>

>>>>"Tom Walker" wrote:

>>>>

>>>>

>>>>

>>>>>My son (away at university) has just installed this week's Microsoft updates

>>>>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633

>>>>>about a year old).

>>>>>

>>>>>It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and

>>>>>on....

>>>>>

>>>>>He has tried to get it into Safe Mode but it won't, just goes back into the

>>>>>cycle described above.

>>>>>

>>>>>I've searched on Google and come up with only one hit - that described

>>>>>identical symptoms and was posted in a blog about three hours ago. There

>>>>>are some references to the same message related to SP1 installation but my

>>>>>son is just using the standard Microsoft Update service - not gone near SP1.

>>>>>

>>>>>Is anyone else getting this symptom and has anyone any ideas how to get out

>>>>>of it without wiping the whole machine?

>>>>>

>>>>>Many thanks for any help.

>>>>>

>>>>>Tom Walker

>>>>>

>>>>>

>>

Re: Vista constantly rebooting after this week's updates - "Config

 

My computer in question is a Dell Latitude Laptop Model 630. It is

approximately 2 months old. I already wrote Microsoft an email (after having

decided that the issue was not addressed in their database). I also think it

was a patch problem.

 

The problem with calling is that I need to know the security update patch #,

but there is no way to know that without first getting into Windows to see

what patch failed to install properly, which is my very problem.

 

And Bob, I already tried last know good configuration and I still have the

same problem.

 

Christian

 

"MowGreen [MVP]" wrote:

> Microsoft Product and Support Services

>

> The issue is not strictly related to Acer and perhaps not just laptops

> as well, Don. I strongly suspect a Security update is involved here thus

> the suggestion to call the issue in.

>

> MowGreen [MVP 2003-2008]

> ===============

> *-343-* FDNY

> Never Forgotten

> ===============

>

>

>

> Don wrote:

> > I am having the recycle reboot problem as well. It is on a laptop, but a

> > Dell model.

> >

> > What is Microsoft's PSS???

> >

> > Don Chapman

> >

> > "MowGreen [MVP]" wrote:

> >

> >

> >>Tom, Kenneth, and Christian ...

> >>Are all 3 affected systems Acer laptops ?

> >>

> >>STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

> >>them ***specifically*** that this was caused by a Security update.

> >>Perhaps it was

> >>

> >>Microsoft Security Bulletin MS08-004 – Important

> >>Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

> >>

> >>that caused this issue. Or it could have been

> >>

> >>Microsoft Security Bulletin MS08-007 – Critical

> >>Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

> >>Execution (946026)

> >>

> >>There is no-charge support for issues with Security updates:

> >>

> >>

> >>>Support

> >>>• Customers in the U.S. and Canada can receive technical support from Microsoft Product Support

> >>>Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

> >>>security updates.

> >>>• International customers can receive support from their local Microsoft subsidiaries. There is no

> >>>charge for support that is associated with security updates. For more information about how to

> >>>contact Microsoft for support issues, visit the International Support Web site.

> >>>http://go.microsoft.com/fwlink/?LinkId=21155

> >>

> >>Make them troubleshoot just which update is causing the rebooting. After

> >>all, it was their update

> >>that caused this issue

> >>

> >>MowGreen [MVP 2003-2008]

> >>===============

> >> *-343-* FDNY

> >>Never Forgotten

> >>===============

> >>

> >>

> >>

> >>

> >>Kenneth wrote:

> >>

> >>

> >>>Same here, tried all the options from the "safe boot" options. Cant get out

> >>>of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

> >>>just fine untill the update ran and did an automated reboot to install the

> >>>changes style_emoticons//sad.gif

> >>>

> >>>"Christian Brockman" wrote:

> >>>

> >>>

> >>>

> >>>>I am having the exact same problem. I can't even get into Vista to try to

> >>>>change directories as has been suggested elsewhere in this forum. I have

> >>>>tried booting in safe mode and jumping back to system save point. Neither

> >>>>work (as I still get the step 3 of 3 and then another reboot). I really

> >>>>don't want to have to reinstall vista. Help please!

> >>>>

> >>>>Christian Brockman

> >>>>

> >>>>"Tom Walker" wrote:

> >>>>

> >>>>

> >>>>

> >>>>>My son (away at university) has just installed this week's Microsoft updates

> >>>>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633

> >>>>>about a year old).

> >>>>>

> >>>>>It says "Configuring Updates. Stage 3 of 3 0% Complete.

> >>>>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and

> >>>>>on....

> >>>>>

> >>>>>He has tried to get it into Safe Mode but it won't, just goes back into the

> >>>>>cycle described above.

> >>>>>

> >>>>>I've searched on Google and come up with only one hit - that described

> >>>>>identical symptoms and was posted in a blog about three hours ago. There

> >>>>>are some references to the same message related to SP1 installation but my

> >>>>>son is just using the standard Microsoft Update service - not gone near SP1.

> >>>>>

> >>>>>Is anyone else getting this symptom and has anyone any ideas how to get out

> >>>>>of it without wiping the whole machine?

> >>>>>

> >>>>>Many thanks for any help.

> >>>>>

> >>>>>Tom Walker

> >>>>>

> >>>>>

> >>

>

Re: Vista constantly rebooting after this week's updates - "Config

 

See if anyone's posted about the same problem in Dell Forums:

http://www.dellcommunity.com/

 

If not, consider beginning a thread about it.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

Christian Brockman wrote:

> My computer in question is a Dell Latitude Laptop Model 630. It is

> approximately 2 months old. I already wrote Microsoft an email (after

> having decided that the issue was not addressed in their database). I

> also

> think it was a patch problem.

>

> The problem with calling is that I need to know the security update patch

> #,

> but there is no way to know that without first getting into Windows to see

> what patch failed to install properly, which is my very problem.

>

> And Bob, I already tried last know good configuration and I still have the

> same problem.

>

> Christian

>

> "MowGreen [MVP]" wrote:

>

>> Microsoft Product and Support Services

>>

>> The issue is not strictly related to Acer and perhaps not just laptops

>> as well, Don. I strongly suspect a Security update is involved here thus

>> the suggestion to call the issue in.

>>

>> MowGreen [MVP 2003-2008]

>> ===============

>> *-343-* FDNY

>> Never Forgotten

>> ===============

>>

>>

>>

>> Don wrote:

>>> I am having the recycle reboot problem as well. It is on a laptop, but

>>> a

>>> Dell model.

>>>

>>> What is Microsoft's PSS???

>>>

>>> Don Chapman

>>>

>>> "MowGreen [MVP]" wrote:

>>>

>>>

>>>> Tom, Kenneth, and Christian ...

>>>> Are all 3 affected systems Acer laptops ?

>>>>

>>>> STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

>>>> them ***specifically*** that this was caused by a Security update.

>>>> Perhaps it was

>>>>

>>>> Microsoft Security Bulletin MS08-004 – Important

>>>> Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>>>>

>>>> that caused this issue. Or it could have been

>>>>

>>>> Microsoft Security Bulletin MS08-007 – Critical

>>>> Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

>>>> Execution (946026)

>>>>

>>>> There is no-charge support for issues with Security updates:

>>>>

>>>>

>>>>> Support

>>>>> • Customers in the U.S. and Canada can receive technical support

>>>>> from

>>>>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no

>>>>> charge for support calls that are associated with

>>>>> security updates.

>>>>> • International customers can receive support from their local

>>>>> Microsoft subsidiaries. There is no charge for support that is

>>>>> associated with security updates. For more information about how to

>>>>> contact Microsoft for support issues, visit the International Support

>>>>> Web site. http://go.microsoft.com/fwlink/?LinkId=21155

>>>>

>>>> Make them troubleshoot just which update is causing the rebooting.

>>>> After

>>>> all, it was their update

>>>> that caused this issue

>>>>

>>>> MowGreen [MVP 2003-2008]

>>>> ===============

>>>> *-343-* FDNY

>>>> Never Forgotten

>>>> ===============

>>>>

>>>>

>>>>

>>>>

>>>> Kenneth wrote:

>>>>

>>>>

>>>>> Same here, tried all the options from the "safe boot" options. Cant

>>>>> get

>>>>> out

>>>>> of the cycle. And its also at the stage 3 of 3 im hanging at. Computer

>>>>> was

>>>>> just fine untill the update ran and did an automated reboot to install

>>>>> the

>>>>> changes style_emoticons//sad.gif

>>>>>

>>>>> "Christian Brockman" wrote:

>>>>>

>>>>>

>>>>>

>>>>>> I am having the exact same problem. I can't even get into Vista to

>>>>>> try to change directories as has been suggested elsewhere in this

>>>>>> forum. I have tried booting in safe mode and jumping back to system

>>>>>> save point. Neither work (as I still get the step 3 of 3 and then

>>>>>> another reboot). I really don't want to have to reinstall vista.

>>>>>> Help please!

>>>>>>

>>>>>> Christian Brockman

>>>>>>

>>>>>> "Tom Walker" wrote:

>>>>>>

>>>>>>

>>>>>>

>>>>>>> My son (away at university) has just installed this week's Microsoft

>>>>>>> updates and now is unable to get his laptop re-started (it's an Acer

>>>>>>> Aspire 5633 about a year old).

>>>>>>>

>>>>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>>>>> Then it says "Shutting Down" and restarts the whole cycle. This

>>>>>>> goes

>>>>>>> on and on....

>>>>>>>

>>>>>>> He has tried to get it into Safe Mode but it won't, just goes back

>>>>>>> into the cycle described above.

>>>>>>>

>>>>>>> I've searched on Google and come up with only one hit - that

>>>>>>> described

>>>>>>> identical symptoms and was posted in a blog about three hours ago.

>>>>>>> There are some references to the same message related to SP1

>>>>>>> installation but my son is just using the standard Microsoft Update

>>>>>>> service - not gone near SP1.

>>>>>>>

>>>>>>> Is anyone else getting this symptom and has anyone any ideas how to

>>>>>>> get out of it without wiping the whole machine?

>>>>>>>

>>>>>>> Many thanks for any help.

>>>>>>>

>>>>>>> Tom Walker

I ran into a different problem with my Vista. Had to reset network

connections multiple times on all accounts in Vista Business. Anybody else

had these problems after the latest updates?

 

"Bob" wrote in message

news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...

> Have your son try Last Known Good Configuration.

>

> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>

> "Tom Walker" wrote in message

> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

>> My son (away at university) has just installed this week's Microsoft

>> updates and now is unable to get his laptop re-started (it's an Acer

>> Aspire 5633 about a year old).

>>

>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>> and on....

>>

>> He has tried to get it into Safe Mode but it won't, just goes back into

>> the cycle described above.

>>

>> I've searched on Google and come up with only one hit - that described

>> identical symptoms and was posted in a blog about three hours ago. There

>> are some references to the same message related to SP1 installation but

>> my son is just using the standard Microsoft Update service - not gone

>> near SP1.

>>

>> Is anyone else getting this symptom and has anyone any ideas how to get

>> out of it without wiping the whole machine?

>>

>> Many thanks for any help.

>>

>> Tom Walker

>

Re: Vista constantly rebooting after this week's updates - "Config

 

I did one better, I actually contacted Dell support by phone.

 

The good news is that the Dell tech was very helpful. He and I spent three

hours on the phone. In the end, we had to go back to a previous restore

point. It took us some time to get out of the on-going cycle, to be able to

get to the stage of making the restore. Indeed, the restore took some time

in its own right.

 

In my case, the Vista update that caused the problem was at least 16 files.

I cannot tell, with certainty, which one was the problem. We started the

reinstall manually, and it seemed to go alright.

 

The bad news is that the tech decided to update my BIOS at the same time.

Seems the update fried the motherboard, so I have no guarantee that the Vista

Windows install proceeded normally.

 

A new motherboard is on the way. I guess in a few days, I will be able to

tell if the Vista update did go well. While I wish the Tech had not messed

with the BIOS update at the same time, I believe he was trying to be helpful.

The computer is still under warranty. Not a perfect story, but a darn site

more responsive than anything I could raise on the Microsoft site. Perhaps

if Microsoft was quicker to respond to these issues, I might not be waiting

for a motherboard.

 

Don C.

 

"PA Bear [MS MVP]" wrote:

> See if anyone's posted about the same problem in Dell Forums:

> http://www.dellcommunity.com/

>

> If not, consider beginning a thread about it.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

Then why post about it in this thread?

 

Vista-specific newsgroups include:

 

microsoft.public.windows.vista.administration_accounts_passwords

microsoft.public.windows.vista.file_management

microsoft.public.windows.vista.games

microsoft.public.windows.vista.general

microsoft.public.windows.vista.hardware_assessment

microsoft.public.windows.vista.hardware_devices

microsoft.public.windows.vista.installation_setup

microsoft.public.windows.vista.mail

microsoft.public.windows.vista.music_pictures_video

microsoft.public.windows.vista.networking_sharing

microsoft.public.windows.vista.performance_maintenance

microsoft.public.windows.vista.print_fax_scan

microsoft.public.windows.vista.security

 

PS: microsoft.public.vista is NOT one of the above, is it?

--

~PA Bear

 

 

PcDoc wrote:

> I ran into a different problem with my Vista. Had to reset network

> connections multiple times on all accounts in Vista Business. Anybody else

> had these problems after the latest updates?

Re: Vista constantly rebooting after this week's updates - "Config

 

Actually, it sounds like yours was a hardware issue all long. I'm glad the

Dell tech helped you sort it out.

 

(OT: Why hadn't you installed the BIOS update already? IIRC Dell machines

include Dell-specific software that notifies you of the availability of such

updates.)

> ...Perhaps if Microsoft was quicker to respond to these issues, I might

> not be waiting for a motherboard.

 

Doubtful. I'm no shill for MS but if all Vista machines suffered from the

same problem, it's doubtful that MS would have released "this week's

[Vista-specific] updates" in the first place, Don.

 

In any event, this is a peer-to-peer support newsgroup. If you want to

alert MS to something related to an update...

 

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

 

For home users, no-charge support is available by calling 1-866-PCSAFETY in

the United States and in Canada or by contacting your local Microsoft

subsidiary. There is no-charge for support calls that are associated with

security updates. When you call, clearly state that your problem is related

to a Security Update and cite the update's KB number (e.g., KB123456).

 

For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx

 

For enterprise customers, support for security updates is available through

your usual support contacts.

--

~PA Bear

 

 

Don wrote:

> I did one better, I actually contacted Dell support by phone.

>

> The good news is that the Dell tech was very helpful. He and I spent

> three

> hours on the phone. In the end, we had to go back to a previous restore

> point. It took us some time to get out of the on-going cycle, to be able

> to

> get to the stage of making the restore. Indeed, the restore took some

> time

> in its own right.

>

> In my case, the Vista update that caused the problem was at least 16

> files.

> I cannot tell, with certainty, which one was the problem. We started the

> reinstall manually, and it seemed to go alright.

>

> The bad news is that the tech decided to update my BIOS at the same time.

> Seems the update fried the motherboard, so I have no guarantee that the

> Vista Windows install proceeded normally.

>

> A new motherboard is on the way. I guess in a few days, I will be able to

> tell if the Vista update did go well. While I wish the Tech had not

> messed

> with the BIOS update at the same time, I believe he was trying to be

> helpful. The computer is still under warranty. Not a perfect story, but a

> darn site more responsive than anything I could raise on the Microsoft

> site. Perhaps if Microsoft was quicker to respond to these issues, I

> might

> not be waiting for a motherboard.

>

> Don C.

>

> "PA Bear [MS MVP]" wrote:

>

>> See if anyone's posted about the same problem in Dell Forums:

>> http://www.dellcommunity.com/

>>

>> If not, consider beginning a thread about it.

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>> AumHa VSOP & Admin http://aumha.net

>> DTS-L http://dts-l.net/

Re: Vista constantly rebooting after this week's updates - "Configuringupdates stage 3 of 3"

 

I'd be willing to bet that the DHCP Sec update is what caused the

network issue, BroRo.

 

Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456):

MS08-004

http://www.microsoft.com/technet/security/...n/MS08-004.mspx

 

Just wondering if disconnecting the 'constantly rebooting' systems

from their network connections after installing the update would resolve

this issue ?

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

PA Bear [MS MVP] wrote:

> Then why post about it in this thread?

>

> Vista-specific newsgroups include:

>

> microsoft.public.windows.vista.administration_accounts_passwords

> microsoft.public.windows.vista.file_management

> microsoft.public.windows.vista.games

> microsoft.public.windows.vista.general

> microsoft.public.windows.vista.hardware_assessment

> microsoft.public.windows.vista.hardware_devices

> microsoft.public.windows.vista.installation_setup

> microsoft.public.windows.vista.mail

> microsoft.public.windows.vista.music_pictures_video

> microsoft.public.windows.vista.networking_sharing

> microsoft.public.windows.vista.performance_maintenance

> microsoft.public.windows.vista.print_fax_scan

> microsoft.public.windows.vista.security

>

> PS: microsoft.public.vista is NOT one of the above, is it?

Re: Vista constantly rebooting after this week's updates - "Config

 

Don wrote:

> I did one better, I actually contacted Dell support by phone.

>

> The good news is that the Dell tech was very helpful. He and I spent three

> hours on the phone. In the end, we had to go back to a previous restore

> point. It took us some time to get out of the on-going cycle, to be able to

> get to the stage of making the restore. Indeed, the restore took some time

> in its own right.

>

> In my case, the Vista update that caused the problem was at least 16 files.

> I cannot tell, with certainty, which one was the problem. We started the

> reinstall manually, and it seemed to go alright.

>

> The bad news is that the tech decided to update my BIOS at the same time.

> Seems the update fried the motherboard, so I have no guarantee that the Vista

> Windows install proceeded normally.

>

> A new motherboard is on the way. I guess in a few days, I will be able to

> tell if the Vista update did go well. While I wish the Tech had not messed

> with the BIOS update at the same time, I believe he was trying to be helpful.

> The computer is still under warranty. Not a perfect story, but a darn site

> more responsive than anything I could raise on the Microsoft site. Perhaps

> if Microsoft was quicker to respond to these issues, I might not be waiting

> for a motherboard.

>

> Don C.

>

 

I *highly* doubt any of this month's Security updates would fry a

motherboard. Why would the tech want to update the BIOS of a 2 month old

laptop ? Ooops, sorry, I've confused your system with Christian's, Don.

 

My theory is that the TCP/IP Security update may have been in play here.

 

Microsoft Security Bulletin MS08-004 – Important

Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

http://www.microsoft.com/technet/security/...n/MS08-004.mspx

 

What I'd like to know is, what would happen if a system with that issue

were disconnected from net or network connectivity prior to a restart ?

The only way that would be possible with a laptop connecting to a

wireless network is if the laptop had an On/Off switch/button for the

wireless network adapter style_emoticons//sad.gif

 

The only other update I suspect may be involved is the WebDav driver

replacement.

 

Microsoft Security Bulletin MS08-007 – Critical

Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

Execution (946026)

http://www.microsoft.com/technet/security/...n/MS08-007.mspx

 

The WebClient service could be involved here but, I'm still leaning

towards MS08-004 as causing some kind of driver/software conflict or

driver install issue.

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

Re: Vista constantly rebooting after this week's updates - "Config

 

Microsoft Security Bulletin MS08-004 – Important

Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

http://www.microsoft.com/technet/security/...n/MS08-004.mspx

 

Tell them you suspect it was that update, Christian.

 

Dell's site shows this as a Recovery option for laptops that come with

Vista pre-installed

> This method applies to Dell computers that were originally pre-installed with Windows Vista,

> which does not include computers purchased through the Express Upgrade promotion or computers that

> were upgraded to Windows Vista from another version of Windows.

 

Not sure if it applies to this situation:

 

How Do I Start My Dellâ„¢ Computer in the Windows Recovery Environment

(WinRE) for Microsoft® Windows Vista®?

http://support.dell.com/support/topics/glo...&doclang=en&cs=

 

If not: Starting WinRE From the Microsoft® Windows Vista® DVD

http://support.dell.com/support/topics/glo...040A68F5B28308B

 

 

MowGreen [MVP 2003-2008]

===============

*-343-* FDNY

Never Forgotten

===============

 

 

 

Christian Brockman wrote:

> My computer in question is a Dell Latitude Laptop Model 630. It is

> approximately 2 months old. I already wrote Microsoft an email (after having

> decided that the issue was not addressed in their database). I also think it

> was a patch problem.

>

> The problem with calling is that I need to know the security update patch #,

> but there is no way to know that without first getting into Windows to see

> what patch failed to install properly, which is my very problem.

>

> And Bob, I already tried last know good configuration and I still have the

> same problem.

>

> Christian

>

> "MowGreen [MVP]" wrote:

>

>

>>Microsoft Product and Support Services

>>

>>The issue is not strictly related to Acer and perhaps not just laptops

>>as well, Don. I strongly suspect a Security update is involved here thus

>>the suggestion to call the issue in.

>>

>>MowGreen [MVP 2003-2008]

>>===============

>> *-343-* FDNY

>>Never Forgotten

>>===============

>>

>>

>>

>>Don wrote:

>>

>>>I am having the recycle reboot problem as well. It is on a laptop, but a

>>>Dell model.

>>>

>>>What is Microsoft's PSS???

>>>

>>>Don Chapman

>>>

>>>"MowGreen [MVP]" wrote:

>>>

>>>

>>>

>>>>Tom, Kenneth, and Christian ...

>>>>Are all 3 affected systems Acer laptops ?

>>>>

>>>>STRONGLY suggest that you all phone this in to Microsoft's PSS. Tell

>>>>them ***specifically*** that this was caused by a Security update.

>>>>Perhaps it was

>>>>

>>>>Microsoft Security Bulletin MS08-004 – Important

>>>>Vulnerability in Windows TCP/IP Could Allow Denial of Service (946456)

>>>>

>>>>that caused this issue. Or it could have been

>>>>

>>>>Microsoft Security Bulletin MS08-007 – Critical

>>>>Vulnerability in WebDAV Mini-Redirector Could Allow Remote Code

>>>>Execution (946026)

>>>>

>>>>There is no-charge support for issues with Security updates:

>>>>

>>>>

>>>>

>>>>>Support

>>>>>• Customers in the U.S. and Canada can receive technical support from Microsoft Product Support

>>>>>Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with

>>>>>security updates.

>>>>>• International customers can receive support from their local Microsoft subsidiaries. There is no

>>>>>charge for support that is associated with security updates. For more information about how to

>>>>>contact Microsoft for support issues, visit the International Support Web site.

>>>>>http://go.microsoft.com/fwlink/?LinkId=21155

>>>>

>>>>Make them troubleshoot just which update is causing the rebooting. After

>>>>all, it was their update

>>>>that caused this issue

>>>>

>>>>MowGreen [MVP 2003-2008]

>>>>===============

>>>> *-343-* FDNY

>>>>Never Forgotten

>>>>===============

>>>>

>>>>

>>>>

>>>>

>>>>Kenneth wrote:

>>>>

>>>>

>>>>

>>>>>Same here, tried all the options from the "safe boot" options. Cant get out

>>>>>of the cycle. And its also at the stage 3 of 3 im hanging at. Computer was

>>>>>just fine untill the update ran and did an automated reboot to install the

>>>>>changes style_emoticons//sad.gif

>>>>>

>>>>>"Christian Brockman" wrote:

>>>>>

>>>>>

>>>>>

>>>>>

>>>>>>I am having the exact same problem. I can't even get into Vista to try to

>>>>>>change directories as has been suggested elsewhere in this forum. I have

>>>>>>tried booting in safe mode and jumping back to system save point. Neither

>>>>>>work (as I still get the step 3 of 3 and then another reboot). I really

>>>>>>don't want to have to reinstall vista. Help please!

>>>>>>

>>>>>>Christian Brockman

>>>>>>

>>>>>>"Tom Walker" wrote:

>>>>>>

>>>>>>

>>>>>>

>>>>>>

>>>>>>>My son (away at university) has just installed this week's Microsoft updates

>>>>>>>and now is unable to get his laptop re-started (it's an Acer Aspire 5633

>>>>>>>about a year old).

>>>>>>>

>>>>>>>It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>>>>>Then it says "Shutting Down" and restarts the whole cycle. This goes on and

>>>>>>>on....

>>>>>>>

>>>>>>>He has tried to get it into Safe Mode but it won't, just goes back into the

>>>>>>>cycle described above.

>>>>>>>

>>>>>>>I've searched on Google and come up with only one hit - that described

>>>>>>>identical symptoms and was posted in a blog about three hours ago. There

>>>>>>>are some references to the same message related to SP1 installation but my

>>>>>>>son is just using the standard Microsoft Update service - not gone near SP1.

>>>>>>>

>>>>>>>Is anyone else getting this symptom and has anyone any ideas how to get out

>>>>>>>of it without wiping the whole machine?

>>>>>>>

>>>>>>>Many thanks for any help.

>>>>>>>

>>>>>>>Tom Walker

>>>>>>>

>>>>>>>

>>>>

Start a new thread.

 

"PcDoc" wrote in message

news:47b4e1fa$0$17361$4c368faf@roadrunner.com...

> I ran into a different problem with my Vista. Had to reset network

> connections multiple times on all accounts in Vista Business. Anybody else

> had these problems after the latest updates?

>

> "Bob" wrote in message

> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...

>> Have your son try Last Known Good Configuration.

>>

>> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>>

>> "Tom Walker" wrote in message

>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

>>> My son (away at university) has just installed this week's Microsoft

>>> updates and now is unable to get his laptop re-started (it's an Acer

>>> Aspire 5633 about a year old).

>>>

>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>>> and on....

>>>

>>> He has tried to get it into Safe Mode but it won't, just goes back into

>>> the cycle described above.

>>>

>>> I've searched on Google and come up with only one hit - that described

>>> identical symptoms and was posted in a blog about three hours ago.

>>> There are some references to the same message related to SP1

>>> installation but my son is just using the standard Microsoft Update

>>> service - not gone near SP1.

>>>

>>> Is anyone else getting this symptom and has anyone any ideas how to get

>>> out of it without wiping the whole machine?

>>>

>>> Many thanks for any help.

>>>

>>> Tom Walker

>>

>

Re: Vista constantly rebooting after this week's updates - "Config

 

MowGreen [MVP] wrote:

> I *highly* doubt any of this month's Security updates would fry a

> motherboard. Why would the tech want to update the BIOS of a 2 month old

> laptop ? Ooops, sorry, I've confused your system with Christian's, Don...

 

Who's on first?

--

~PAÞ

Thanks for all the comments - have now tried several things:

 

1. Disconnected all networks and re-boot - no change

 

2. Select "Last known good configuration" in boot options - no change

 

3. Select boot normally with vga 640x480 - no change.

 

Going to try and contact Microsoft in the UK and am also posting re-install

CDs/DVDs today as a last resort!

 

Tom Walker

 

"Bob" wrote in message

news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...

> Have your son try Last Known Good Configuration.

>

> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>

> "Tom Walker" wrote in message

> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

>> My son (away at university) has just installed this week's Microsoft

>> updates and now is unable to get his laptop re-started (it's an Acer

>> Aspire 5633 about a year old).

>>

>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>> and on....

>>

>> He has tried to get it into Safe Mode but it won't, just goes back into

>> the cycle described above.

>>

>> I've searched on Google and come up with only one hit - that described

>> identical symptoms and was posted in a blog about three hours ago. There

>> are some references to the same message related to SP1 installation but

>> my son is just using the standard Microsoft Update service - not gone

>> near SP1.

>>

>> Is anyone else getting this symptom and has anyone any ideas how to get

>> out of it without wiping the whole machine?

>>

>> Many thanks for any help.

>>

>> Tom Walker

>

Just got an email response back from Microsoft in the UK - see below. For

non-UK folk, 0870 numbers cost more than standard land-line calls and a

proportion of this charge gets paid to Microsoft!

 

You couldn't make it up.

 

------------------

"Dear Sir/Madam,

 

Thank you for your email about issues with Microsoft® Windows® Updates.

 

To enable us to help you resolve this issue, may I suggest on one of the

following:

 

A useful resource is the Knowledge Base on our website, where we have

published a large collection of articles and FAQs about our products. You

can access it by going to our website at:

 

http://support.microsoft.com/search/?adv=1

 

You can also go online and visit our UK newsgroups to exchange ideas and

information with other Microsoft product users. There is also the chance to

talk to our Most Valued Professional (MVP).

 

http://support.microsoft.com/newsgroups/default.aspx

 

If you do not find the answer you are looking for and wish to discuss your

alternative support options, please call our Customer Support team on 0870

60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding

public holidays.

 

Thank you again for getting in touch.

 

Kind Regards,

 

PARASHIVA MURTHY

Customer Service Professional

Microsoft Customer Services"

------------------------------

 

 

 

 

"Tom Walker" wrote in message

news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...

> Thanks for all the comments - have now tried several things:

>

> 1. Disconnected all networks and re-boot - no change

>

> 2. Select "Last known good configuration" in boot options - no change

>

> 3. Select boot normally with vga 640x480 - no change.

>

> Going to try and contact Microsoft in the UK and am also posting

> re-install CDs/DVDs today as a last resort!

>

> Tom Walker

>

> "Bob" wrote in message

> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...

>> Have your son try Last Known Good Configuration.

>>

>> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>>

>> "Tom Walker" wrote in message

>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

>>> My son (away at university) has just installed this week's Microsoft

>>> updates and now is unable to get his laptop re-started (it's an Acer

>>> Aspire 5633 about a year old).

>>>

>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>> Then it says "Shutting Down" and restarts the whole cycle. This goes on

>>> and on....

>>>

>>> He has tried to get it into Safe Mode but it won't, just goes back into

>>> the cycle described above.

>>>

>>> I've searched on Google and come up with only one hit - that described

>>> identical symptoms and was posted in a blog about three hours ago.

>>> There are some references to the same message related to SP1

>>> installation but my son is just using the standard Microsoft Update

>>> service - not gone near SP1.

>>>

>>> Is anyone else getting this symptom and has anyone any ideas how to get

>>> out of it without wiping the whole machine?

>>>

>>> Many thanks for any help.

>>>

>>> Tom Walker

>>

>

Skype

http://www.skype.com/

 

"Tom Walker" wrote in message

news:WNOdnSDmgKe9XSjanZ2dnUVZ8uqdnZ2d@pipex.net...

> Just got an email response back from Microsoft in the UK - see below. For

> non-UK folk, 0870 numbers cost more than standard land-line calls and a

> proportion of this charge gets paid to Microsoft!

>

> You couldn't make it up.

>

> ------------------

> "Dear Sir/Madam,

>

> Thank you for your email about issues with Microsoft® Windows® Updates.

>

> To enable us to help you resolve this issue, may I suggest on one of the

> following:

>

> A useful resource is the Knowledge Base on our website, where we have

> published a large collection of articles and FAQs about our products. You

> can access it by going to our website at:

>

> http://support.microsoft.com/search/?adv=1

>

> You can also go online and visit our UK newsgroups to exchange ideas and

> information with other Microsoft product users. There is also the chance

> to talk to our Most Valued Professional (MVP).

>

> http://support.microsoft.com/newsgroups/default.aspx

>

> If you do not find the answer you are looking for and wish to discuss your

> alternative support options, please call our Customer Support team on 0870

> 60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding

> public holidays.

>

> Thank you again for getting in touch.

>

> Kind Regards,

>

> PARASHIVA MURTHY

> Customer Service Professional

> Microsoft Customer Services"

> ------------------------------

>

>

>

>

> "Tom Walker" wrote in message

> news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...

>> Thanks for all the comments - have now tried several things:

>>

>> 1. Disconnected all networks and re-boot - no change

>>

>> 2. Select "Last known good configuration" in boot options - no change

>>

>> 3. Select boot normally with vga 640x480 - no change.

>>

>> Going to try and contact Microsoft in the UK and am also posting

>> re-install CDs/DVDs today as a last resort!

>>

>> Tom Walker

>>

>> "Bob" wrote in message

>> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...

>>> Have your son try Last Known Good Configuration.

>>>

>>> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>>>

>>> "Tom Walker" wrote in message

>>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

>>>> My son (away at university) has just installed this week's Microsoft

>>>> updates and now is unable to get his laptop re-started (it's an Acer

>>>> Aspire 5633 about a year old).

>>>>

>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes

>>>> on and on....

>>>>

>>>> He has tried to get it into Safe Mode but it won't, just goes back into

>>>> the cycle described above.

>>>>

>>>> I've searched on Google and come up with only one hit - that described

>>>> identical symptoms and was posted in a blog about three hours ago.

>>>> There are some references to the same message related to SP1

>>>> installation but my son is just using the standard Microsoft Update

>>>> service - not gone near SP1.

>>>>

>>>> Is anyone else getting this symptom and has anyone any ideas how to get

>>>> out of it without wiping the whole machine?

>>>>

>>>> Many thanks for any help.

>>>>

>>>> Tom Walker

>>>

>>

>

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

 

For home users, no-charge support is available by calling 1-866-PCSAFETY in

the United States and in Canada or by contacting your local Microsoft

subsidiary. There is no-charge for support calls that are associated with

security updates. When you call, clearly state that your problem is related

to a Security Update and cite the update's KB number (e.g., KB123456).

 

If your problem relates to a Cumulative Security Update for IE, call the

above number (or the toll-free number for your locale) and ask to be

transferred to the Consumer IE7 queue (which is 47830).

 

For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx

 

For enterprise customers, support for security updates is available through

your usual support contacts.

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin DTS-L.net

 

 

Tom Walker wrote:

> Just got an email response back from Microsoft in the UK - see below. For

> non-UK folk, 0870 numbers cost more than standard land-line calls and a

> proportion of this charge gets paid to Microsoft!

>

> You couldn't make it up.

>

> ------------------

> "Dear Sir/Madam,

>

> Thank you for your email about issues with Microsoft® Windows® Updates.

>

> To enable us to help you resolve this issue, may I suggest on one of the

> following:

>

> A useful resource is the Knowledge Base on our website, where we have

> published a large collection of articles and FAQs about our products. You

> can access it by going to our website at:

>

> http://support.microsoft.com/search/?adv=1

>

> You can also go online and visit our UK newsgroups to exchange ideas and

> information with other Microsoft product users. There is also the chance

> to

> talk to our Most Valued Professional (MVP).

>

> http://support.microsoft.com/newsgroups/default.aspx

>

> If you do not find the answer you are looking for and wish to discuss your

> alternative support options, please call our Customer Support team on 0870

> 60 10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding

> public holidays.

>

> Thank you again for getting in touch.

>

> Kind Regards,

>

> PARASHIVA MURTHY

> Customer Service Professional

> Microsoft Customer Services"

> ------------------------------

>

>

>

>

> "Tom Walker" wrote in message

> news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...

>> Thanks for all the comments - have now tried several things:

>>

>> 1. Disconnected all networks and re-boot - no change

>>

>> 2. Select "Last known good configuration" in boot options - no change

>>

>> 3. Select boot normally with vga 640x480 - no change.

>>

>> Going to try and contact Microsoft in the UK and am also posting

>> re-install CDs/DVDs today as a last resort!

>>

>> Tom Walker

>>

>> "Bob" wrote in message

>> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...

>>> Have your son try Last Known Good Configuration.

>>>

>>> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>>>

>>> "Tom Walker" wrote in message

>>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

>>>> My son (away at university) has just installed this week's Microsoft

>>>> updates and now is unable to get his laptop re-started (it's an Acer

>>>> Aspire 5633 about a year old).

>>>>

>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes

>>>> on

>>>> and on....

>>>>

>>>> He has tried to get it into Safe Mode but it won't, just goes back into

>>>> the cycle described above.

>>>>

>>>> I've searched on Google and come up with only one hit - that described

>>>> identical symptoms and was posted in a blog about three hours ago.

>>>> There are some references to the same message related to SP1

>>>> installation but my son is just using the standard Microsoft Update

>>>> service - not gone near SP1.

>>>>

>>>> Is anyone else getting this symptom and has anyone any ideas how to get

>>>> out of it without wiping the whole machine?

>>>>

>>>> Many thanks for any help.

>>>>

>>>> Tom Walker

Thanks, Bob - there's also a "saynoto0870" website in the UK that gives

standard number alternatives to 0870 numbers.

 

I've seen a couple of posts now where people have managed to get in to the

Repair My Computer area in the advanced boot menu and have been able to

restore back to before the updates. Can also be done with a bootable Vista

DVD.

 

The text below comes from other forums I've found with Google during the

day.

 

I've mailed various startup disks to my son in the hope that he can wind it

back without having to wipe it.

 

Tom Walker

 

-------

I was able to get this resolved temporarily by booting from the Vista DVD,

choosing the repair option and running system restore back to the 13th. I

will have to disable automatic updates until I can figure out what is

happening with the updates.

 

 

Not to jump into the middle of this conversation...but I just got off the

phone with MS Tech Support with my Stage 3 of 3: 0% problem...

 

My Vista HPrem laptop downloaded updates from 2/12/2008 and got stuck in a

reboot loop.

None of the adv. reboot options worked (Safe Mode, etc.)

 

The MS support guy had me boot to my Vista CD, and run startup repair. This

process had me "Restore' and after a reboot I was back into my desktop.

 

Apparently, so MS says ( -) ), my machine was restarted thinking it had

downloaded an update, but really the update hadn't been downloaded. So,

upon reboot, it couldn't find the update and Vista kept trying to install it

endlessly.

 

So, after renaming some update related folders in safe mode, now I'm trying

to install the updates again.

 

 

"Bob" wrote in message

news:dbCdnZa63IegXijanZ2dnUVZ_sSlnZ2d@comcast.com...

> Skype

> http://www.skype.com/

>

> "Tom Walker" wrote in message

> news:WNOdnSDmgKe9XSjanZ2dnUVZ8uqdnZ2d@pipex.net...

>> Just got an email response back from Microsoft in the UK - see below.

>> For non-UK folk, 0870 numbers cost more than standard land-line calls and

>> a proportion of this charge gets paid to Microsoft!

>>

>> You couldn't make it up.

>>

>> ------------------

>> "Dear Sir/Madam,

>>

>> Thank you for your email about issues with Microsoft® Windows® Updates.

>>

>> To enable us to help you resolve this issue, may I suggest on one of the

>> following:

>>

>> A useful resource is the Knowledge Base on our website, where we have

>> published a large collection of articles and FAQs about our products. You

>> can access it by going to our website at:

>>

>> http://support.microsoft.com/search/?adv=1

>>

>> You can also go online and visit our UK newsgroups to exchange ideas and

>> information with other Microsoft product users. There is also the chance

>> to talk to our Most Valued Professional (MVP).

>>

>> http://support.microsoft.com/newsgroups/default.aspx

>>

>> If you do not find the answer you are looking for and wish to discuss

>> your alternative support options, please call our Customer Support team

>> on 0870 60 10 100. The lines are open from 8am to 6pm, Monday to Friday,

>> excluding public holidays.

>>

>> Thank you again for getting in touch.

>>

>> Kind Regards,

>>

>> PARASHIVA MURTHY

>> Customer Service Professional

>> Microsoft Customer Services"

>> ------------------------------

>>

>>

>>

>>

>> "Tom Walker" wrote in message

>> news:TOednbZPRaebESjanZ2dnUVZ8vmdnZ2d@pipex.net...

>>> Thanks for all the comments - have now tried several things:

>>>

>>> 1. Disconnected all networks and re-boot - no change

>>>

>>> 2. Select "Last known good configuration" in boot options - no change

>>>

>>> 3. Select boot normally with vga 640x480 - no change.

>>>

>>> Going to try and contact Microsoft in the UK and am also posting

>>> re-install CDs/DVDs today as a last resort!

>>>

>>> Tom Walker

>>>

>>> "Bob" wrote in message

>>> news:M4KdnRXJItpmPinanZ2dnUVZ_rqlnZ2d@comcast.com...

>>>> Have your son try Last Known Good Configuration.

>>>>

>>>> http://windowshelp.microsoft.com/Windows/e...1d1033.mspx#EOC

>>>>

>>>> "Tom Walker" wrote in message

>>>> news:qsydnaeNWvFL5CnanZ2dnUVZ8vednZ2d@pipex.net...

>>>>> My son (away at university) has just installed this week's Microsoft

>>>>> updates and now is unable to get his laptop re-started (it's an Acer

>>>>> Aspire 5633 about a year old).

>>>>>

>>>>> It says "Configuring Updates. Stage 3 of 3 0% Complete.

>>>>> Then it says "Shutting Down" and restarts the whole cycle. This goes

>>>>> on and on....

>>>>>

>>>>> He has tried to get it into Safe Mode but it won't, just goes back

>>>>> into the cycle described above.

>>>>>

>>>>> I've searched on Google and come up with only one hit - that described

>>>>> identical symptoms and was posted in a blog about three hours ago.

>>>>> There are some references to the same message related to SP1

>>>>> installation but my son is just using the standard Microsoft Update

>>>>> service - not gone near SP1.

>>>>>

>>>>> Is anyone else getting this symptom and has anyone any ideas how to

>>>>> get out of it without wiping the whole machine?

>>>>>

>>>>> Many thanks for any help.

>>>>>

>>>>> Tom Walker

>>>>

>>>

>>

>