RE: windows updates installation failure

October 28, 2008

Hi,

I am also having this problem on a fresh install of Windows XP Professional.

I have managed to install SP3 successfully, as well as Office updates via

the Office website.

Does the fact that I have a 64 bit CPU have anything to do with these update

issues? I have tried doing manual updates via windowsupdates.microsoft.com

as well as using automatic updates. I followed the steps below and was still

unable to perform the updates.

Here is the Windows Update Log:

2008-10-29 14:33:41:625 3256 e44 COMAPI -------------

2008-10-29 14:33:41:625 3256 e44 COMAPI -- START -- COMAPI: Search

[ClientId = MicrosoftUpdate]

2008-10-29 14:33:41:625 3256 e44 COMAPI ---------

2008-10-29 14:33:41:625 3256 e44 COMAPI <<-- SUBMITTED -- COMAPI: Search

[ClientId = MicrosoftUpdate]

2008-10-29 14:33:41:625 1148 8e4 Agent *************

2008-10-29 14:33:41:625 1148 8e4 Agent ** START ** Agent: Finding updates

[CallerId = MicrosoftUpdate]

2008-10-29 14:33:41:625 1148 8e4 Agent *********

2008-10-29 14:33:41:625 1148 8e4 Agent * Online = Yes Ignore download

priority = No

2008-10-29 14:33:41:625 1148 8e4 Agent * Criteria = "IsInstalled=0 and

IsHidden=1"

2008-10-29 14:33:41:625 1148 8e4 Agent * ServiceID =

{7971F918-A847-4430-9279-4A52D1EFE18D}

2008-10-29 14:33:41:625 1148 8e4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2008-10-29 14:33:41:640 1148 8e4 Misc Microsoft signed: Yes

2008-10-29 14:33:41:796 1148 8e4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2008-10-29 14:33:41:796 1148 8e4 Misc Microsoft signed: Yes

2008-10-29 14:33:41:796 1148 8e4 Agent Checking for updated auth cab for

service 7971f918-a847-4430-9279-4a52d1efe18d at

http://www.update.microsoft.com/v7/microsoftupdate/redir/muauth.cab

2008-10-29 14:33:41:796 1148 8e4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:

2008-10-29 14:33:41:796 1148 8e4 Misc Microsoft signed: Yes

2008-10-29 14:33:41:984 1148 8e4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:

2008-10-29 14:33:41:984 1148 8e4 Misc Microsoft signed: Yes

2008-10-29 14:33:45:687 1148 8e4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

2008-10-29 14:33:45:687 1148 8e4 Misc Microsoft signed: Yes

2008-10-29 14:33:45:734 1148 8e4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

2008-10-29 14:33:45:734 1148 8e4 Misc Microsoft signed: Yes

2008-10-29 14:33:45:734 1148 8e4 PT +++++++++++ PT: Synchronizing server

updates +++++++++++

2008-10-29 14:33:45:734 1148 8e4 PT + ServiceId =

{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2008-10-29 14:34:46:875 1148 8e4 Driver DriverUtil marking

{AEE8F509-2D83-43F7-B78E-B57A4D978E1D}.100 e_detectionStateInstallable

2008-10-29 14:34:46:875 1148 8e4 Driver Matched driver to device

PCI\VEN_11AB&DEV_4364&SUBSYS_0E0A105B&REV_20

2008-10-29 14:34:46:875 1148 8e4 Driver Status: 0x180200a, ProblemNumber:

00000000

2008-10-29 14:34:46:875 1148 8e4 Driver Calculated driver attributes as

0x00000000

2008-10-29 14:34:46:875 1148 8e4 Driver DriverUtil marking

{D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 e_detectionStateInstallable

2008-10-29 14:34:46:875 1148 8e4 Driver Matched driver to device

ACPI\AuthenticAMD_-_x86_Family_15_Model_107

2008-10-29 14:34:46:875 1148 8e4 Driver Status: 0x180000a, ProblemNumber:

00000000

2008-10-29 14:34:46:875 1148 8e4 Driver Calculated driver attributes as

0x00000000

2008-10-29 14:34:46:875 1148 8e4 Driver DriverUtil marking

{93AB01CF-FA60-407D-B46E-A621F7867312}.100 e_detectionStateInstallable

2008-10-29 14:34:46:875 1148 8e4 Driver Matched driver to device

Monitor\AIC4191

2008-10-29 14:34:46:875 1148 8e4 Driver Status: 0x180600a, ProblemNumber:

00000000

2008-10-29 14:34:46:875 1148 8e4 Driver Calculated driver attributes as

0x00000000

2008-10-29 14:34:46:953 1148 8e4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

2008-10-29 14:34:46:953 1148 8e4 Misc Microsoft signed: Yes

2008-10-29 14:34:47:062 1148 8e4 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:

2008-10-29 14:34:47:062 1148 8e4 Misc Microsoft signed: Yes

2008-10-29 14:34:47:062 1148 8e4 PT +++++++++++ PT: Synchronizing extended

update info +++++++++++

2008-10-29 14:34:47:062 1148 8e4 PT + ServiceId =

{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =

https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{32CB94A3-B1EF-40DE-86A8-8FBF053D800E}.100 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{18250E7C-B36E-4162-838D-1C4B408D8B73}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{278BB66C-CE54-40FB-A5A2-AE55804C3917}.106 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{70D41FF9-0796-4EB6-A699-61C04CB395FE}.100 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{27D0A4B7-77C3-48A9-90D3-F67368BB0E37}.107 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{973E334F-2ABA-4DE2-B51B-EFB975992C1A}.104 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{E7EC15F8-AF04-4745-99E1-2271E868F50C}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{6D930EBC-BB1C-4DC5-82F6-C15366AF904A}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{C549AD65-F3B3-42E6-B0D7-6FE55576F2BB}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{8079EF5C-B355-4C65-8888-8D708BEB2D87}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{1D15F829-5844-49B4-9518-AC5A91E12BCB}.103 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{5D2787CB-BCB5-439D-B734-3E6F1B21B2DD}.105 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{424B1C8F-742A-4614-8012-1BB25B527706}.100 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{650F9FB5-032E-41BB-B31B-4210AC074F8B}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{25EE37D4-1EB2-4546-843F-AD0AC80BC14E}.104 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{33A7EDF1-2350-4102-8082-9540EFF65704}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{8FD536A6-5577-432D-8031-3369530913DC}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{336530D3-9AE4-42DF-9606-4FB35D46CEFC}.102 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Added update

{9397A21F-246C-453B-AC05-65BF4FC6B68B}.101 to search result

2008-10-29 14:34:54:109 1148 8e4 Agent * Found 20 updates and 43

categories in search evaluated appl. rules of 1055 out of 1474 deployed

entities

2008-10-29 14:34:54:125 1148 8e4 Agent *********

2008-10-29 14:34:54:125 1148 8e4 Agent ** END ** Agent: Finding updates

[CallerId = MicrosoftUpdate]

2008-10-29 14:34:54:125 1148 8e4 Agent *************

2008-10-29 14:34:54:140 1148 8e4 Report REPORT EVENT:

{CD6B2863-EAF1-4677-9FE5-E7DE1227DC10} 2008-10-29

14:34:54:125-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software

Synchronization Windows Update Client successfully detected 20 updates.

2008-10-29 14:34:54:140 3256 a4 COMAPI >>-- RESUMED -- COMAPI: Search

[ClientId = MicrosoftUpdate]

2008-10-29 14:34:54:890 3256 a4 COMAPI - Updates found = 20

2008-10-29 14:34:54:890 3256 a4 COMAPI ---------

2008-10-29 14:34:54:890 3256 a4 COMAPI -- END -- COMAPI: Search

[ClientId = MicrosoftUpdate]

2008-10-29 14:34:54:890 3256 a4 COMAPI -------------

2008-10-29 14:34:54:968 3256 e44 COMAPI -------------

2008-10-29 14:34:54:968 3256 e44 COMAPI -- START -- COMAPI: Search

[ClientId = MicrosoftUpdate]

2008-10-29 14:34:54:968 3256 e44 COMAPI ---------

2008-10-29 14:34:54:968 1148 8e4 Agent *************

2008-10-29 14:34:54:968 3256 e44 COMAPI <<-- SUBMITTED -- COMAPI: Search

[ClientId = MicrosoftUpdate]

2008-10-29 14:34:54:968 1148 8e4 Agent ** START ** Agent: Finding updates

[CallerId = MicrosoftUpdate]

2008-10-29 14:34:54:968 1148 8e4 Agent *********

2008-10-29 14:34:54:968 1148 8e4 Agent * Online = No Ignore download

priority = No

2008-10-29 14:34:54:968 1148 8e4 Agent * Criteria = "IsInstalled = 0 and

IsHidden = 0"

2008-10-29 14:34:54:968 1148 8e4 Agent * ServiceID =

{7971F918-A847-4430-9279-4A52D1EFE18D}

2008-10-29 14:36:02:843 1148 8e4 Driver DriverUtil marking

{AEE8F509-2D83-43F7-B78E-B57A4D978E1D}.100 e_detectionStateInstallable

2008-10-29 14:36:02:843 1148 8e4 Driver Matched driver to device

PCI\VEN_11AB&DEV_4364&SUBSYS_0E0A105B&REV_20

2008-10-29 14:36:02:843 1148 8e4 Driver Status: 0x180200a, ProblemNumber:

00000000

2008-10-29 14:36:02:843 1148 8e4 Driver Calculated driver attributes as

0x00000000

2008-10-29 14:36:02:843 1148 8e4 Driver DriverUtil marking

{D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 e_detectionStateInstallable

2008-10-29 14:36:02:843 1148 8e4 Driver Matched driver to device

ACPI\AuthenticAMD_-_x86_Family_15_Model_107

2008-10-29 14:36:02:843 1148 8e4 Driver Status: 0x180000a, ProblemNumber:

00000000

2008-10-29 14:36:02:843 1148 8e4 Driver Calculated driver attributes as

0x00000000

2008-10-29 14:36:02:843 1148 8e4 Driver DriverUtil marking

{93AB01CF-FA60-407D-B46E-A621F7867312}.100 e_detectionStateInstallable

2008-10-29 14:36:02:843 1148 8e4 Driver Matched driver to device

Monitor\AIC4191

2008-10-29 14:36:02:843 1148 8e4 Driver Status: 0x180600a, ProblemNumber:

00000000

2008-10-29 14:36:02:843 1148 8e4 Driver Calculated driver attributes as

0x00000000

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{93AB01CF-FA60-407D-B46E-A621F7867312}.100 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{AEE8F509-2D83-43F7-B78E-B57A4D978E1D}.100 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{28190A6C-BDE4-4B91-83BC-1F0231B694B2}.103 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{0162A7A8-01E2-416F-ADCB-2C68141A7183}.104 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{86257641-3137-4584-A786-873E2EFF9AFB}.100 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{ED0D8850-60F4-48FC-BD76-49EED8A6F341}.106 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{A2A1D3B3-C228-45AD-9175-566E7DD41DD1}.100 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{4CCA8DEF-C5C7-4A19-B75A-2BE59BA0B710}.103 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{4C811AB7-3E1C-4D53-A572-61E553D597C9}.100 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{83D1ADF5-779D-4016-8C31-549270F67B3F}.103 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{D1ABF450-4A72-49DD-BAFE-8AF9E320E133}.103 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent Update

{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential

supersedence

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{CEF090EE-D94B-4E61-9E2E-604F7387BE97}.100 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{3B151C1D-1C4E-492E-82A3-4BF70484841F}.100 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{3DE030BB-2666-44F6-9B15-E02FE518833F}.100 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{52ABB0B9-4A66-49EA-A2FD-AC9854641A3F}.102 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{41D1F3CB-6ABF-4AF8-BBB2-FD19E6501524}.102 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Added update

{5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 to search result

2008-10-29 14:36:03:515 1148 8e4 Agent * Found 14 updates and 43

categories in search evaluated appl. rules of 1055 out of 1474 deployed

entities

2008-10-29 14:36:03:546 1148 8e4 Agent *********

2008-10-29 14:36:03:546 1148 8e4 Agent ** END ** Agent: Finding updates

[CallerId = MicrosoftUpdate]

2008-10-29 14:36:03:546 1148 8e4 Agent *************

2008-10-29 14:36:03:546 3256 a4 COMAPI >>-- RESUMED -- COMAPI: Search

[ClientId = MicrosoftUpdate]

2008-10-29 14:36:03:562 3256 a4 COMAPI - Updates found = 14

2008-10-29 14:36:03:562 3256 a4 COMAPI ---------

2008-10-29 14:36:03:562 3256 a4 COMAPI -- END -- COMAPI: Search

[ClientId = MicrosoftUpdate]

2008-10-29 14:36:03:562 3256 a4 COMAPI -------------

2008-10-29 14:37:00:640 3256 e44 COMAPI -------------

2008-10-29 14:37:00:640 3256 e44 COMAPI -- START -- COMAPI: Install

[ClientId = MicrosoftUpdate]

2008-10-29 14:37:00:640 3256 e44 COMAPI ---------

2008-10-29 14:37:00:640 3256 e44 COMAPI - Allow source prompts: Yes

Forced: No Force quiet: No

2008-10-29 14:37:00:640 3256 e44 COMAPI - Updates in request: 7

2008-10-29 14:37:00:640 3256 e44 COMAPI - ServiceID =

{7971F918-A847-4430-9279-4A52D1EFE18D}

2008-10-29 14:37:00:640 3256 e44 COMAPI - Updates to install = 7

2008-10-29 14:37:00:640 3256 e44 COMAPI <<-- SUBMITTED -- COMAPI: Install

[ClientId = MicrosoftUpdate]

2008-10-29 14:37:00:640 1148 408 Agent *************

2008-10-29 14:37:00:640 1148 408 Agent ** START ** Agent: Installing

updates [CallerId = MicrosoftUpdate]

2008-10-29 14:37:00:640 1148 408 Agent *********

2008-10-29 14:37:00:640 1148 408 Agent * Updates to install = 7

2008-10-29 14:37:00:656 1148 408 Agent * Title = Security Update for

Microsoft .NET Framework, Version 2.0 (KB928365)

2008-10-29 14:37:00:656 1148 408 Agent * UpdateId =

{28190A6C-BDE4-4B91-83BC-1F0231B694B2}.103

2008-10-29 14:37:00:656 1148 408 Agent * Bundles 1 updates:

2008-10-29 14:37:00:656 1148 408 Agent *

{532DE0D7-B6DF-4374-8DAB-40B918908B2E}.103

2008-10-29 14:37:00:656 1148 408 Agent * Title = Security Update for

Internet Explorer 7 for Windows XP (KB938127)

2008-10-29 14:37:00:656 1148 408 Agent * UpdateId =

{A2A1D3B3-C228-45AD-9175-566E7DD41DD1}.100

2008-10-29 14:37:00:656 1148 408 Agent * Bundles 1 updates:

2008-10-29 14:37:00:656 1148 408 Agent *

{5DB41B67-E1CE-460B-A5E9-32EF222D3EEA}.100

2008-10-29 14:37:00:656 1148 408 Agent * Title = Cumulative Security

Update for ActiveX Killbits for Windows XP (KB953839)

2008-10-29 14:37:00:656 1148 408 Agent * UpdateId =

{4CCA8DEF-C5C7-4A19-B75A-2BE59BA0B710}.103

2008-10-29 14:37:00:656 1148 408 Agent * Bundles 1 updates:

2008-10-29 14:37:00:656 1148 408 Agent *

{5F4D59DC-F66B-477E-A092-AA95045CDD7F}.101

2008-10-29 14:37:00:656 1148 408 Agent * Title = Security Update for

Windows XP (KB946648)

2008-10-29 14:37:00:656 1148 408 Agent * UpdateId =

{83D1ADF5-779D-4016-8C31-549270F67B3F}.103

2008-10-29 14:37:00:656 1148 408 Agent * Bundles 1 updates:

2008-10-29 14:37:00:656 1148 408 Agent *

{A17CBA4F-58E7-4F13-A1E0-712D6F478F2D}.103

2008-10-29 14:37:00:656 1148 408 Agent * Title = Windows Malicious

Software Removal Tool - September 2008 (KB890830)

2008-10-29 14:37:00:656 1148 408 Agent * UpdateId =

{CEF090EE-D94B-4E61-9E2E-604F7387BE97}.100

2008-10-29 14:37:00:656 1148 408 Agent * Bundles 1 updates:

2008-10-29 14:37:00:656 1148 408 Agent *

{B02823D7-5ACD-4857-9DD3-FE6F7349771D}.100

2008-10-29 14:37:00:656 1148 408 Agent * Title = Windows Genuine

Advantage Notification (KB905474)

2008-10-29 14:37:00:656 1148 408 Agent * UpdateId =

{3DE030BB-2666-44F6-9B15-E02FE518833F}.100

2008-10-29 14:37:00:656 1148 408 Agent * Bundles 1 updates:

2008-10-29 14:37:00:656 1148 408 Agent *

{ADBBF7D2-E869-4128-A597-8456CA518839}.100

2008-10-29 14:37:00:656 1148 408 Agent * Title = Cumulative Security

Update for Internet Explorer 7 for Windows XP (KB956390)

2008-10-29 14:37:00:656 1148 408 Agent * UpdateId =

{41D1F3CB-6ABF-4AF8-BBB2-FD19E6501524}.102

2008-10-29 14:37:00:656 1148 408 Agent * Bundles 1 updates:

2008-10-29 14:37:00:656 1148 408 Agent *

{D30EF1A9-7A00-4CE7-A177-DBDF9AAC3568}.102

2008-10-29 14:38:06:421 1148 408 Handler Attempting to create remote handler

process as DONPC\Keystone in session 0

2008-10-29 14:38:06:593 3472 35c Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0500) ===========

2008-10-29 14:38:06:593 3472 35c Misc = Process:

C:\WINDOWS\system32\wuauclt.exe

2008-10-29 14:38:06:593 3472 35c AUClnt FATAL: Error: 0x80004002. wuauclt

handler: failed to spawn COM server

2008-10-29 14:38:06:593 1148 408 Handler FATAL: 0x80004002: ERROR: Remote

update handler container process created (PID: 3472), but exited before

signaling event

2008-10-29 14:38:06:593 1148 408 Agent * WARNING: Exit code = 0x80004002

2008-10-29 14:38:06:593 1148 408 Agent *********

2008-10-29 14:38:06:593 1148 408 Agent ** END ** Agent: Installing

updates [CallerId = MicrosoftUpdate]

2008-10-29 14:38:06:593 1148 408 Agent *************

2008-10-29 14:38:06:593 1148 408 Agent WARNING: WU client failed installing

updates with error 0x80004002

2008-10-29 14:38:06:609 3256 b98 COMAPI >>-- RESUMED -- COMAPI: Install

[ClientId = MicrosoftUpdate]

2008-10-29 14:38:06:609 3256 b98 COMAPI - Install call failed

2008-10-29 14:38:06:609 3256 b98 COMAPI - Reboot required = No

2008-10-29 14:38:06:609 3256 b98 COMAPI - WARNING: Exit code = 0x80240FFF

Call error code = 0x80004002

2008-10-29 14:38:06:609 3256 b98 COMAPI ---------

2008-10-29 14:38:06:609 3256 b98 COMAPI -- END -- COMAPI: Install

[ClientId = MicrosoftUpdate]

2008-10-29 14:38:06:609 3256 b98 COMAPI -------------

2008-10-29 14:38:07:359 3256 e44 COMAPI WARNING: Operation failed due to

earlier error, hr=80004002

Thanks for any suggestions!!

"Vinay" wrote:

> I have tried over 50 times to download windows updates (both express

> automatic and custom) over the last two weeks but everytime I get a message

> that updates failed to install. However, I am able to download "office"

> updates. I have windows XP professional.