comcast

In August, Washington state sued Comcast, alleging that the cable giant had deceived hundreds of thousands of customers in the state about an add-on service intended to cover the cost of service calls. Comcast later sought to have the case dismissed, calling it a “profound mischaracterization”...

The new year brings new things, and at this point it’s all but traditional for cable and satellite companies to announce customers will face higher charges in January than in the December before. But Comcast isn’t just increasing its bundle rates a few percentage points in 2017; it’s going to...

We’re used to there being two kinds of cell phone plans. There’s the post-paid, where you get a bill every month that may go up or down depending on your usage. And there’s the pre-paid, where you pay your $40 and get your flat amount of data and airtime, and use it until it’s used up. But...

The Chicago area is one of Comcast’s larger markets, but until now it has avoided being part of the cable colossus’s expanding “test” of data caps. That’s about to change, with Comcast subscribers all over the Chicagoland area getting the bad news that they will soon face limits on their monthly...

Nearly two years after Consumerist reader Robert shut down his business-tier service with Comcast, he’s still fighting with the nation’s largest broadband provider over a $1,775 early termination fee that should not have been assessed. Comcast even admits the money shouldn’t have been debited...

Comcast had a major outage which affected the site. The site was down for about 6 hours due to the problems. We are back, but, according to the account rep there could be lingering issues throughout the next couple days. IN any case I apologize for any issues you have accessing the site.

Since Comcast began expanding its years-long “test” of data caps and overage fees, complaints to the FCC about these new limits have skyrocketed. And some streaming video companies say that data caps are causing customers to either limit their use or drop these services rather than risk paying a...

UPDATE: As of 1:22 p.m., Comcast says: "We have repaired the temporary network interruption that impacted some of our services this morning. Our engineers continue to work on this issue and almost all services have already been restored. We apologize for any inconvenience this has caused our...

Xfinity Internet subscribers living in Miami, Fla., Little Rock, Ark., or any other city on this list are already well aware of Comcast’s slow-rolling, evil plot to try to limit our Netflixing. The details of the company’s Data Usage Plan Trial – which all of those customers are already part of...

After testing its gigabit internet service with one user in Philadelphia back in December, Comcast is nearly ready to rollout the service on a much wider scale. Comcast will make the 1Gbps service available in Nashville and Atlanta early this year, with Chicago, Detroit, and Miami to follow...

We already know that Comcast can — and does — inject alerts into users’ web browsers to alert them to potential copyright infringement, but the nation’s largest Internet provider can also use this ability to interrupt your enjoyment of the web in order to remind you to upgrade your modem...

Did you feel like paying more to Comcast next month to keep using the amount of data you’ve been using for years already? No? Well, if you’re in one of several markets in the southeast, tough cookies: Comcast’s data caps, and their fees, are coming to a cable modem near you this December. DSL...

UPDATE #2: Comcast has apologized for the horrible service and billing that Conal experienced during his year-plus as a customer, but says that “nobody at Comcast asked for him to be fired.” —— UPDATE: Conal’s former employer have given a brief explanation of his dismissal, without providing any...

After a last minute extension last week, the FCC has finally stopped taking comments regarding the controversial net neutrality proposal. We don’t know what effect over 1 million comments will have on the decision, but we do know what the public is saying: fast lanes are not acceptable and...

Ryan Block and his wife Veronica Belmont would like to cancel Comcast. Why? It’s none of our business. And it’s none of Comcast’s business. Or so you’d think. Comcast seems to disagree. Listen as the Comcast retention guy refuses to cancel their account without an explanation, going as far as...