XP SP3 Problem after Installation

  • Thread starter Thread starter Sri Ram Murthy
  • Start date Start date
S

Sri Ram Murthy

Dear All,

I have updated Windows XPSP2 to SP3 (yesterday), which was downloaded from
MICROSOFT WEB Site. After completing the installation of SP3, system got
rebooted. From then I am not able to see my Login Page. I am being able to
see the mouse cursor on the black screen (Same in Safe Mode also).

My hardware is as mentioned below:
Intel Core 2 Duo Pro, 512 MB, ASUS Mother Board, 160 GB HDD (7200 RPM).

Any one have solution for this problem? ....

RGDS
Murthy
 
>I have updated Windows XPSP2 to SP3 (yesterday), which was downloaded from
>MICROSOFT WEB Site. After completing the installation of SP3, system got
>rebooted. From then I am not able to see my Login Page. I am being able to
>see the mouse cursor on the black screen (Same in Safe Mode also).
>
>My hardware is as mentioned below:
>Intel Core 2 Duo Pro, 512 MB, ASUS Mother Board, 160 GB HDD (7200 RPM).
>
>Any one have solution for this problem? ....

Yes, you'll need to get the hotfix from this KB article:
http://support.microsoft.com/kb/948277

- Thee Chicago Wolf
 
"Thee Chicago Wolf" <.@.> wrote...
> >I have updated Windows XPSP2 to SP3 (yesterday), which was downloaded from
>>MICROSOFT WEB Site. After completing the installation of SP3, system got
>>rebooted. From then I am not able to see my Login Page. I am being able to
>>see the mouse cursor on the black screen (Same in Safe Mode also).
>>
>>My hardware is as mentioned below:
>>Intel Core 2 Duo Pro, 512 MB, ASUS Mother Board, 160 GB HDD (7200 RPM).
>>
>>Any one have solution for this problem? ....
>
> Yes, you'll need to get the hotfix from this KB article:
> http://support.microsoft.com/kb/948277

The problem described in the KB article has been driving me nuts since late april.
After logon a blank desktop appears. Most of the time I can continue by pressing
Alt+Ctrl+Del again (but not always).

Unfortunately the hotfix is not available for download. How do I get it? (I am a
Technet Plus subscriber, if this helps)

Regards,
-Roger

Note: the OP may be experiencing a different problem.
--
E-mail: rhunen@xs4all.nl
Home: http://www.xs4all.nl/~rhunen
ADSL: http://adsl.hunen.net
 
On Wed, 4 Jun 2008 15:28:19 +0200, "Roger Hunen" <rhunen@xs4all.nl>
wrote:

>"Thee Chicago Wolf" <.@.> wrote...
>>
>> Yes, you'll need to get the hotfix from this KB article:
>> http://support.microsoft.com/kb/948277
>
>Unfortunately the hotfix is not available for download. How do I get it? (I am a
>Technet Plus subscriber, if this helps)

At the very top of the article you can read:

Hotfix Download Available
View and request hotfix downloads


Have you clicked on "View and request hotfix downloads"?
If you do, there appears some kind of hotfix order form.
-)

--
Fred W. (NL)
 
On Wed, 4 Jun 2008 15:28:19 +0200, "Roger Hunen" <rhunen@xs4all.nl>
wrote:

>"Thee Chicago Wolf" <.@.> wrote...
>> >I have updated Windows XPSP2 to SP3 (yesterday), which was downloaded from
>>>MICROSOFT WEB Site. After completing the installation of SP3, system got
>>>rebooted. From then I am not able to see my Login Page. I am being able to
>>>see the mouse cursor on the black screen (Same in Safe Mode also).
>>>
>>>My hardware is as mentioned below:
>>>Intel Core 2 Duo Pro, 512 MB, ASUS Mother Board, 160 GB HDD (7200 RPM).
>>>
>>>Any one have solution for this problem? ....
>>
>> Yes, you'll need to get the hotfix from this KB article:
>> http://support.microsoft.com/kb/948277
>
>The problem described in the KB article has been driving me nuts since late april.
>After logon a blank desktop appears. Most of the time I can continue by pressing
>Alt+Ctrl+Del again (but not always).
>
>Unfortunately the hotfix is not available for download. How do I get it? (I am a
>Technet Plus subscriber, if this helps)
>
>Regards,
>-Roger
>
>Note: the OP may be experiencing a different problem.

You can also get it from the HotfixShare. It's a good source.

- Thee Chicago Wolf
 
"FredW >" <fredw@blackholespam.net> wrote...
> On Wed, 4 Jun 2008 15:28:19 +0200, "Roger Hunen" <rhunen@xs4all.nl> wrote:
>>Unfortunately the hotfix is not available for download. How do I get it? (I am a
>>Technet Plus subscriber, if this helps)
>
> At the very top of the article you can read:
>
> Hotfix Download Available
> View and request hotfix downloads
>
> Have you clicked on "View and request hotfix downloads"?
> If you do, there appears some kind of hotfix order form.

I apparently missed this. I'll have to get used to the new Microsoft
website look and feel.

I downloaded the fix and installed it. Hopefully it will fix my problem.

Thanks,
-Roger
--
E-mail: rhunen@xs4all.nl
Home: http://www.xs4all.nl/~rhunen
ADSL: http://adsl.hunen.net
 
>I downloaded the fix and installed it. Hopefully it will fix my problem.
>
>Thanks,
>-Roger

Let us know if it does. It's good info to share.

- Thee Chicago Wolf
 
>"Roger Hunen" <rhunen@xs4all.nl> wrote...
>> I downloaded the fix and installed it. Hopefully it will fix my problem.
>
>Apparently it did: after half a dozen logons after a reboots and another
>half dozen logons after a logoff I have yet to encounter the problem
>again.
>
>Regards,
>-Roger

Great. Good to know this fixed your issue and can be recommended to
others.

- Thee Chicago Wolf
 
"Roger Hunen" <rhunen@xs4all.nl> wrote...
> "Roger Hunen" <rhunen@xs4all.nl> wrote...
>> I downloaded the fix and installed it. Hopefully it will fix my problem.
>
> Apparently it did: after half a dozen logons after a reboots and another
> half dozen logons after a logoff I have yet to encounter the problem
> again.

It appears that I shouted victory a bit too early. The problem (blank screen
after XP logon) popped up again the next day :-(

Meanwhile I have tracked down the real problem. Whenever the problem
occurred, I noticed that there was a program named humgss that would not
respond during logoff. This program is part of Hummingbird Exceed 2007.

I uninstalled Exceed and the problem seems to have gone away permanently
now (OK for almost 3 days). Since I only needed basic X-windows, I have
switched to the freeware package Xming which is working just fine for me.

Two final comments:
- I may not have needed hotfix 948277 after all. Since it does not seem to
hurt either, I have decided not to uninstall it.
- I have not found any other problem reports regarding Exceed 2007 on
Windows XP, so this may not be an Exceed problem but just something
peculiar to my system and/or network configuration.

Regards,
-Roger
--
E-mail: rhunen@xs4all.nl
Home: http://www.xs4all.nl/~rhunen
ADSL: http://adsl.hunen.net
 
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