C
ctcmptrdr@gmail.com
Hi,
I'm attempting to install XP SP2 on a Dell Dimension 2400 running XP
Home. It fails during the 'cleanup' phase.
It generates an Event ID:1000 log entry - Faulting application
update.exe, version 5.5.1005.0, faulting module ntdll.dll,
v5.1.2600.2180, fault address 0x00029116. This is followed by an Event
ID: 1001 - Fault bucket 293121430.
It generates an appcomp.txt file -
?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="update.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="fixccs.exe" SIZE="4608" CHECKSUM="0xC6EC1EEE"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Fix CCS
MaxSubkeyName mismatch" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="fixccs.EXE" INTERNAL_NAME="fixccs"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE56E"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
06:07:50" UPTO_LINK_DATE="08/04/2004 06:07:50" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="nv4prep.exe" SIZE="6656"
CHECKSUM="0x15D8ACCD" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="nVidia NV4 XPSP2-update registry settings preparer"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.
040803-2158)" ORIGINAL_FILENAME="nv4prep.exe"
INTERNAL_NAME="nv4prep.exe" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4EFA" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
06:10:39" UPTO_LINK_DATE="08/04/2004 06:10:39" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="setupapi.dll" SIZE="983552"
CHECKSUM="0xDA1F7BD1" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Windows Setup API" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="SETUPAPI.DLL" INTERNAL_NAME="SETUPAPI.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF596B"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:32" UPTO_LINK_DATE="08/04/2004 07:56:32" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="spcustom.dll" SIZE="21504"
CHECKSUM="0x6CD0C631" BIN_FILE_VERSION="5.5.1005.0"
BIN_PRODUCT_VERSION="5.5.1005.0" PRODUCT_VERSION="5.5.1005.0"
FILE_DESCRIPTION="Microsoft Update Custom Component Locator"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.5.1005.0 (SRV03_QFE.031113-0918)"
ORIGINAL_FILENAME="spcustom.dll" INTERNAL_NAME="spcustom.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13F1A"
LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.5.1005.0"
UPTO_BIN_PRODUCT_VERSION="5.5.1005.0" LINK_DATE="07/16/2004 17:39:27"
UPTO_LINK_DATE="07/16/2004 17:39:27" VER_LANGUAGE="English (United
States) [0x409]" />
<MATCHING_FILE NAME="spnpinst.exe" SIZE="11776"
CHECKSUM="0x8D9A46DB" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Peer-to-Peer Custom Setup" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="SPNPINST.EXE" INTERNAL_NAME="SPNPINST.EXE"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3779"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
06:04:11" UPTO_LINK_DATE="08/04/2004 06:04:11" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="update.exe" SIZE="655872"
CHECKSUM="0x8EC8DB6A" BIN_FILE_VERSION="5.5.1005.0"
BIN_PRODUCT_VERSION="5.5.1005.0" PRODUCT_VERSION="5.5.1005.0"
FILE_DESCRIPTION="Windows Service Pack Setup" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.5.1005.0 (SRV03_QFE.031113-0918)"
ORIGINAL_FILENAME="UPDATE.EXE" INTERNAL_NAME="UPDATE.EXE"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA704B"
LINKER_VERSION="0x430020" UPTO_BIN_FILE_VERSION="5.5.1005.0"
UPTO_BIN_PRODUCT_VERSION="5.5.1005.0" LINK_DATE="07/16/2004 18:06:50"
UPTO_LINK_DATE="07/16/2004 18:06:50" VER_LANGUAGE="English (United
States) [0x409]" />
<MATCHING_FILE NAME="update.msi" SIZE="75776"
CHECKSUM="0x886C86A9" />
</EXE>
<EXE NAME="ntdll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.
040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.
070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English
(United States) [0x409]" />
</EXE>
</DATABASE>
Antivirus has been uninstalled prior to doing the SP2 install. I've
made sure that the task manager doesn't show any 'programs' running.
I've closed all the little apps that show up in the task bar tray.
I've tried installing from CD and by downloading the 'network'
install. I've deleted all the files in the %TEMP% folder. Ran scandisk
to check for disk errors. Ran several on-line antivirus scans and
checked it with Ad-Aware, Spybot, Windows Defender and nothing was
found.
Ideas?
Thanks.
John
I'm attempting to install XP SP2 on a Dell Dimension 2400 running XP
Home. It fails during the 'cleanup' phase.
It generates an Event ID:1000 log entry - Faulting application
update.exe, version 5.5.1005.0, faulting module ntdll.dll,
v5.1.2600.2180, fault address 0x00029116. This is followed by an Event
ID: 1001 - Fault bucket 293121430.
It generates an appcomp.txt file -
?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="update.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="fixccs.exe" SIZE="4608" CHECKSUM="0xC6EC1EEE"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Fix CCS
MaxSubkeyName mismatch" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="fixccs.EXE" INTERNAL_NAME="fixccs"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE56E"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
06:07:50" UPTO_LINK_DATE="08/04/2004 06:07:50" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="nv4prep.exe" SIZE="6656"
CHECKSUM="0x15D8ACCD" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="nVidia NV4 XPSP2-update registry settings preparer"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.
040803-2158)" ORIGINAL_FILENAME="nv4prep.exe"
INTERNAL_NAME="nv4prep.exe" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4EFA" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
06:10:39" UPTO_LINK_DATE="08/04/2004 06:10:39" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="setupapi.dll" SIZE="983552"
CHECKSUM="0xDA1F7BD1" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Windows Setup API" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="SETUPAPI.DLL" INTERNAL_NAME="SETUPAPI.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF596B"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:32" UPTO_LINK_DATE="08/04/2004 07:56:32" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="spcustom.dll" SIZE="21504"
CHECKSUM="0x6CD0C631" BIN_FILE_VERSION="5.5.1005.0"
BIN_PRODUCT_VERSION="5.5.1005.0" PRODUCT_VERSION="5.5.1005.0"
FILE_DESCRIPTION="Microsoft Update Custom Component Locator"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.5.1005.0 (SRV03_QFE.031113-0918)"
ORIGINAL_FILENAME="spcustom.dll" INTERNAL_NAME="spcustom.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13F1A"
LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.5.1005.0"
UPTO_BIN_PRODUCT_VERSION="5.5.1005.0" LINK_DATE="07/16/2004 17:39:27"
UPTO_LINK_DATE="07/16/2004 17:39:27" VER_LANGUAGE="English (United
States) [0x409]" />
<MATCHING_FILE NAME="spnpinst.exe" SIZE="11776"
CHECKSUM="0x8D9A46DB" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Peer-to-Peer Custom Setup" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="SPNPINST.EXE" INTERNAL_NAME="SPNPINST.EXE"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3779"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
06:04:11" UPTO_LINK_DATE="08/04/2004 06:04:11" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="update.exe" SIZE="655872"
CHECKSUM="0x8EC8DB6A" BIN_FILE_VERSION="5.5.1005.0"
BIN_PRODUCT_VERSION="5.5.1005.0" PRODUCT_VERSION="5.5.1005.0"
FILE_DESCRIPTION="Windows Service Pack Setup" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.5.1005.0 (SRV03_QFE.031113-0918)"
ORIGINAL_FILENAME="UPDATE.EXE" INTERNAL_NAME="UPDATE.EXE"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA704B"
LINKER_VERSION="0x430020" UPTO_BIN_FILE_VERSION="5.5.1005.0"
UPTO_BIN_PRODUCT_VERSION="5.5.1005.0" LINK_DATE="07/16/2004 18:06:50"
UPTO_LINK_DATE="07/16/2004 18:06:50" VER_LANGUAGE="English (United
States) [0x409]" />
<MATCHING_FILE NAME="update.msi" SIZE="75776"
CHECKSUM="0x886C86A9" />
</EXE>
<EXE NAME="ntdll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.
040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576"
CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119"
BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.
070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007
15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English
(United States) [0x409]" />
</EXE>
</DATABASE>
Antivirus has been uninstalled prior to doing the SP2 install. I've
made sure that the task manager doesn't show any 'programs' running.
I've closed all the little apps that show up in the task bar tray.
I've tried installing from CD and by downloading the 'network'
install. I've deleted all the files in the %TEMP% folder. Ran scandisk
to check for disk errors. Ran several on-line antivirus scans and
checked it with Ad-Aware, Spybot, Windows Defender and nothing was
found.
Ideas?
Thanks.
John