xp service pack2 freezes during installation

[schnyderman]

When I try to install windows xp service pack 2 it freezes at checking
product key. It doesnt come up with an error it just freezes????

 

[nass]

"schnyderman" wrote:

> When I try to install windows xp service pack 2 it freezes at checking
> product key. It doesnt come up with an error it just freezes????


You receive an error message when you try to install a program that uses the
Windows Installer in Windows XP
http://support.microsoft.com/kb/886630/en-us

message when you try to add or remove a program
http://support.microsoft.com/kb/315346/en-us
Windows Installer 3.1 v2:
http://support.microsoft.com/kb/893803/en-us
Adware T.V. Media Program Removal Tool
http://support.microsoft.com/kb/886590/
Then Download Windows Service Pack 2 Standalone Version
http://www.microsoft.com/downloads/...BE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en
HTH.
nass
------
www.nasstec.co.uk

 

[Daave]

schnyderman wrote:
> When I try to install windows xp service pack 2 it freezes at checking
> product key. It doesnt come up with an error it just freezes????

Is this a clean install? Are you booting from the install disk?

What kind of disk is this? Full or Upgrade?

 

[schnyderman]

"Daave" wrote:

> schnyderman wrote:
> > When I try to install windows xp service pack 2 it freezes at checking
> > product key. It doesnt come up with an error it just freezes????
>
> Is this a clean install? Are you booting from the install disk?
>
> What kind of disk is this? Full or Upgrade?
>
>
> Its the upgrade disk I ordered it from microsoft. its for xp home edition.
oh the computer doesnt freeze just the update and if i cancel the install
the program doesnt rspond.

 

[Daave]

schnyderman wrote:
> "Daave" wrote:
>
>> schnyderman wrote:
>>> When I try to install windows xp service pack 2 it freezes at
>>> checking product key. It doesnt come up with an error it just
>>> freezes????
>>
>> Is this a clean install? Are you booting from the install disk?
>>
>> What kind of disk is this? Full or Upgrade?
>>
>>
>> Its the upgrade disk I ordered it from microsoft. its for xp home
>> edition.
> oh the computer doesnt freeze just the update and if i cancel the
> install the program doesnt rspond.

I guess I misunderstood. I had thought you were trying to install the
operating system!

I now assume you only want to install the Service Pack. But I'm not sure
why it would check the Product Key. To others following this thread: Is
this normal behavior?

I would try disconnecting from the Internet and then disabling your
antivirus program before installing this update. Then reboot, and then
re-connect to the Internet. And a cleanup and defrag would be a good
idea at this point, too.

Just out of curiosity, do you have broadband? If so, you may want to
just try the regular SP2 online download/update.

 

[schnyderman]

"Daave" wrote:

> schnyderman wrote:
> > "Daave" wrote:
> >
> >> schnyderman wrote:
> >>> When I try to install windows xp service pack 2 it freezes at
> >>> checking product key. It doesnt come up with an error it just
> >>> freezes????
> >>
> >> Is this a clean install? Are you booting from the install disk?
> >>
> >> What kind of disk is this? Full or Upgrade?
> >>
> >>
> >> Its the upgrade disk I ordered it from microsoft. its for xp home
> >> edition.
> > oh the computer doesnt freeze just the update and if i cancel the
> > install the program doesnt rspond.
>
> I guess I misunderstood. I had thought you were trying to install the
> operating system!
>
> I now assume you only want to install the Service Pack. But I'm not sure
> why it would check the Product Key. To others following this thread: Is
> this normal behavior?
>
> I would try disconnecting from the Internet and then disabling your
> antivirus program before installing this update. Then reboot, and then
> re-connect to the Internet. And a cleanup and defrag would be a good
> idea at this point, too.
>
> Just out of curiosity, do you have broadband? If so, you may want to
> just try the regular SP2 online download/update.
>
>yes i tried all that it stall does the same thing. I tried the online download first thats why i ordered the disk. I have comcast broadband wireless. this is for my laptop. Thanks for your help.
>

 

[Daave]

schnyderman wrote:
> "Daave" wrote:

>> I guess I misunderstood. I had thought you were trying to install the
>> operating system!
>>
>> I now assume you only want to install the Service Pack. But I'm not
>> sure
>> why it would check the Product Key. To others following this thread:
>> Is
>> this normal behavior?
>>
>> I would try disconnecting from the Internet and then disabling your
>> antivirus program before installing this update. Then reboot, and
>> then
>> re-connect to the Internet. And a cleanup and defrag would be a good
>> idea at this point, too.
>>
>> Just out of curiosity, do you have broadband? If so, you may want to
>> just try the regular SP2 online download/update.
>>
> yes i tried all that it stall does the same thing. I tried the
> online download first thats why i ordered the disk. I have comcast
> broadband wireless. this is for my laptop. Thanks for your help.

Instead of downloading SP2, can't you just use Windows Update? If you
have broadband, it shouldn't be a problem.

 

[schnyderman]

"Daave" wrote:

> schnyderman wrote:
> > "Daave" wrote:
>
> >> I guess I misunderstood. I had thought you were trying to install the
> >> operating system!
> >>
> >> I now assume you only want to install the Service Pack. But I'm not
> >> sure
> >> why it would check the Product Key. To others following this thread:
> >> Is
> >> this normal behavior?
> >>
> >> I would try disconnecting from the Internet and then disabling your
> >> antivirus program before installing this update. Then reboot, and
> >> then
> >> re-connect to the Internet. And a cleanup and defrag would be a good
> >> idea at this point, too.
> >>
> >> Just out of curiosity, do you have broadband? If so, you may want to
> >> just try the regular SP2 online download/update.
> >>
> > yes i tried all that it stall does the same thing. I tried the
> > online download first thats why i ordered the disk. I have comcast
> > broadband wireless. this is for my laptop. Thanks for your help.
>
> Instead of downloading SP2, can't you just use Windows Update? If you
> have broadband, it shouldn't be a problem.
>
>
> I tried the window update it does the same thing.

 

[Daave]

schnyderman wrote:
> "Daave" wrote:
>
>> schnyderman wrote:
>>> "Daave" wrote:
>>
>>>> I guess I misunderstood. I had thought you were trying to install
>>>> the operating system!
>>>>
>>>> I now assume you only want to install the Service Pack. But I'm not
>>>> sure
>>>> why it would check the Product Key. To others following this
>>>> thread: Is
>>>> this normal behavior?
>>>>
>>>> I would try disconnecting from the Internet and then disabling your
>>>> antivirus program before installing this update. Then reboot, and
>>>> then
>>>> re-connect to the Internet. And a cleanup and defrag would be a
>>>> good idea at this point, too.
>>>>
>>>> Just out of curiosity, do you have broadband? If so, you may want
>>>> to just try the regular SP2 online download/update.
>>>>
>>> yes i tried all that it stall does the same thing. I tried the
>>> online download first thats why i ordered the disk. I have comcast
>>> broadband wireless. this is for my laptop. Thanks for your help.
>>
>> Instead of downloading SP2, can't you just use Windows Update? If you
>> have broadband, it shouldn't be a problem.
>>
>>
> I tried the window update it does the same thing.

We need more information then.

What version of Windows XP are you currently running? Home or Pro? Which
Service Pack? (Right-click on your desktop's My Computer icon and select
Properties. What does it say?)

Which URL are you using for Windows Update when you try to upgrade to
SP2?

What exactly happens? What is the exact error message?

 

[schnyderman]

"Daave" wrote:

> schnyderman wrote:
> > "Daave" wrote:
> >
> >> schnyderman wrote:
> >>> "Daave" wrote:
> >>
> >>>> I guess I misunderstood. I had thought you were trying to install
> >>>> the operating system!
> >>>>
> >>>> I now assume you only want to install the Service Pack. But I'm not
> >>>> sure
> >>>> why it would check the Product Key. To others following this
> >>>> thread: Is
> >>>> this normal behavior?
> >>>>
> >>>> I would try disconnecting from the Internet and then disabling your
> >>>> antivirus program before installing this update. Then reboot, and
> >>>> then
> >>>> re-connect to the Internet. And a cleanup and defrag would be a
> >>>> good idea at this point, too.
> >>>>
> >>>> Just out of curiosity, do you have broadband? If so, you may want
> >>>> to just try the regular SP2 online download/update.
> >>>>
> >>> yes i tried all that it stall does the same thing. I tried the
> >>> online download first thats why i ordered the disk. I have comcast
> >>> broadband wireless. this is for my laptop. Thanks for your help.
> >>
> >> Instead of downloading SP2, can't you just use Windows Update? If you
> >> have broadband, it shouldn't be a problem.
> >>
> >>
> > I tried the window update it does the same thing.
>
> We need more information then.
>
> What version of Windows XP are you currently running? Home or Pro? Which
> Service Pack? (Right-click on your desktop's My Computer icon and select
> Properties. What does it say?)
>
> Which URL are you using for Windows Update when you try to upgrade to
> SP2?
>
> What exactly happens? What is the exact error message?
>
> There is no error message it just says it is updating and the message box says checking product key I left it like that for 24 hours if i cancell the istallation it says program not responding.
>

 

[Daave]

schnyderman wrote:
> "Daave" wrote:

>> Which URL are you using for Windows Update when you try to upgrade to
>> SP2?
>>
>> What exactly happens? What is the exact error message?
>>
>> There is no error message it just says it is updating and the
>> message box says checking product key I left it like that for 24
>> hours if i cancell the istallation it says program not responding.

Gotcha. I simply Googled "checking product key" and got quite a few
hits. From:

http://groups.google.com/group/micr...read/thread/8348b083f8126b43/8f6995eb5e4028cd

(and
http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=648466&SiteID=25 )

This worked for me (recommended for a Dell laptop, I have a Vaio):

1) Please go into the CMD prompt (Start/Run --> cmd.exe )

2) Then type cd /d %windir%\inf and make sure we are in that
directory.

3) Then type ren oem*.inf oem*.old, it will go back to the prompt
after giving you some error (Do not worry about it)

4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
after giving you some error (Do not worry about it)

5) Then goto start - run - type "%windir%\inf" and you will see
the files in the folder.

6) Then find the file by name INFCACHE.1 and take a backup of it
to desktop (by copying it to desktop) and delete the INFCACHE.1
from c:\windows\inf.

7) Close all windows and reboot the computer to safe mode and
start the installation of SP2 and it should go fine.

(and be sure to press Enter after typing *each* command)

----------------------------------------------------------

Good luck!

If you still have problems, I suggest you post to
microsoft.public.windowsupdate.

 

[schnyderman]

"Daave" wrote:

> schnyderman wrote:
> > "Daave" wrote:
>
> >> Which URL are you using for Windows Update when you try to upgrade to
> >> SP2?
> >>
> >> What exactly happens? What is the exact error message?
> >>
> >> There is no error message it just says it is updating and the
> >> message box says checking product key I left it like that for 24
> >> hours if i cancell the istallation it says program not responding.
>
> Gotcha. I simply Googled "checking product key" and got quite a few
> hits. From:
>
> http://groups.google.com/group/micr...read/thread/8348b083f8126b43/8f6995eb5e4028cd
>
> (and
> http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=648466&SiteID=25 )
>
> This worked for me (recommended for a Dell laptop, I have a Vaio):
>
> 1) Please go into the CMD prompt (Start/Run --> cmd.exe )
>
> 2) Then type cd /d %windir%\inf and make sure we are in that
> directory.
>
> 3) Then type ren oem*.inf oem*.old, it will go back to the prompt
> after giving you some error (Do not worry about it)
>
> 4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
> after giving you some error (Do not worry about it)
>
> 5) Then goto start - run - type "%windir%\inf" and you will see
> the files in the folder.
>
> 6) Then find the file by name INFCACHE.1 and take a backup of it
> to desktop (by copying it to desktop) and delete the INFCACHE.1
> from c:\windows\inf.
>
> 7) Close all windows and reboot the computer to safe mode and
> start the installation of SP2 and it should go fine.
>
> (and be sure to press Enter after typing *each* command)

Thanks that did it Thank you for all your help
>
> ----------------------------------------------------------
>
> Good luck!
>
> If you still have problems, I suggest you post to
> microsoft.public.windowsupdate.
>
>
>

 

[Daave]

schnyderman wrote:
> "Daave" wrote:
>
>> schnyderman wrote:
>>> "Daave" wrote:
>>
>>>> Which URL are you using for Windows Update when you try to upgrade
>>>> to
>>>> SP2?
>>>>
>>>> What exactly happens? What is the exact error message?
>>>>
>>>> There is no error message it just says it is updating and the
>>>> message box says checking product key I left it like that for 24
>>>> hours if i cancell the istallation it says program not responding.
>>
>> Gotcha. I simply Googled "checking product key" and got quite a few
>> hits. From:
>>
>>
http://groups.google.com/group/micr...read/thread/8348b083f8126b43/8f6995eb5e4028cd
>>
>> (and
>>
http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=648466&SiteID=25
>> )
>>
>> This worked for me (recommended for a Dell laptop, I have a Vaio):
>>
>> 1) Please go into the CMD prompt (Start/Run --> cmd.exe )
>>
>> 2) Then type cd /d %windir%\inf and make sure we are in that
>> directory.
>>
>> 3) Then type ren oem*.inf oem*.old, it will go back to the prompt
>> after giving you some error (Do not worry about it)
>>
>> 4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
>> after giving you some error (Do not worry about it)
>>
>> 5) Then goto start - run - type "%windir%\inf" and you will see
>> the files in the folder.
>>
>> 6) Then find the file by name INFCACHE.1 and take a backup of it
>> to desktop (by copying it to desktop) and delete the INFCACHE.1
>> from c:\windows\inf.
>>
>> 7) Close all windows and reboot the computer to safe mode and
>> start the installation of SP2 and it should go fine.
>>
>> (and be sure to press Enter after typing *each* command)
>
> Thanks that did it Thank you for all your help

Glad to hear it, and thanks for posting back.