XP Pro does not reboot and crashes on shutdown

[RiccardoS.GE.]

Hello everybody,


I have XP Pro fully updated on a DELL VOSTRO 1510 and I'm experiencing two different issues.


1- if I try to restart the computer everything seems to work fine but, once the monitor has turned black, the machine does not restart. It looks like it is in suspension mode, the fan starts and stops from time to time, and the POWER led is still on. There is no way to wake it up or shut it down though, unless I force a stop by keeping the power button pressed for several seconds. When I restart the pc, it works perfectly and there are no errors listed in the registry.


2- If I shut it down I often get a BSOD with the following info

==================================================
Dump File : Mini032514-01.dmp
Crash Time : 25/03/2014 14.43.32
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xaafecb8c
Parameter 2 : 0x00000000
Parameter 3 : 0x80536c1c
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+21cdb
File Description : Sistema e kernel NT
Product Name : Sistema operativo Microsoft® Windows®
Company : Microsoft Corporation
File Version : 5.1.2600.6419 (xpsp_sp3_qfe.130704-0421)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+21cdb
Stack Address 1 : ntkrnlpa.exe+45d43
Stack Address 2 : ntkrnlpa.exe+69760
Stack Address 3 : ntkrnlpa.exe+5fc1c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032514-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 65.536
Dump File Time : 25/03/2014 14.48.57
==================================================


Any suggestions?


Many thanks and kind regards.


Riccardo

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