[Print this reply and show it to your consultant at PC World.]
> ...I have spoken to a consultant at PC World who
> advised that no way should I disable Norton.
Well, I disagree with him and so do a lot of other respected sources:
WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx
Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717
Now read:
FAQ: Upgrading to Windows XP Service Pack 3 or Windows Vista Service Pack 1
with your Norton 2008 product installed
http://solutions.symantec.com/sdcco...4041-abac-882faf8d365f&docid=20080530144453EN
And then read:
Device Manager and Network Connections may be blank after you install
Windows XP Service Pack 3:
http://support.microsoft.com/kb/953791
KB953791 was released on 10 Jun-08 and chances are that it would be offer to
your machine via Windows Update and/or Automatic Updates. I believe it (and
the installation tips above) would allow you to have a successful install of
WinXP SP3.
Again, remember that you can get FREE support on this from Microsoft. See
my previous reply.
Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
westerlady wrote:
> Thanks for recognising that I started the thread in the first place! I
> have Norton Internet Security with a Norton Add-on pack anti-spam
> facility.
> The only firewall I use is the one with Norton and all this was enabled
> when I installed SP3. I have spoken to a consultant at PC World who
> advised that no way should I disable Norton. He advised me to wait a few
> weeks and try downbloading SP3 again. However, meanwhile it remains
> downloaded on my PC (but not installed) and I do not know how to remove it
> as it does not show in Add/Remove Programs.
>
>
> "PA Bear [MS MVP]" wrote:
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)? Were any of these applications running when you installed SP3?
>>
>> Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
>> e-mail support is available only in the United States and Canada.
>>
>> • US:
>> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131
>>
>> • CA:
>> http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131
>>
>> • UK:
>> http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131
>>
>> • AU:
>> http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131
>>
>> • Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 |
>> select
>> Windows XP | select Windows XP Service Pack 3
>> --
>> westerlady wrote:
>>> After installation of SP3 I cannot run Windows normally. I get a screen
>>> with a long message that tells me this is probably due to new software
>>> loaded recently but I have not loaded any! It suggests 4 options two of
>>> which are in Safe Mode, one to Start Windows Normally (this will not
>>> work)
>>> and one to revert to the last known screen which did work (this does not
>>> work either). I then have to go into Safe Mode and use System Restore,
>>> meaning that Service Pack 3 is not installed.
>>>
>>> Has anyone else experienced this problem please? It has been suggested
>>> to
>>> me that SP3 uis causing a lot of problems at the moment so to leave it
>>> for
>>> a
>>> few weeks. So, how to I do I delete the download on my PC?