I have been using Western Digital Passport Essential external hard disk which comes with a password security software.
Recently I could not open the main folder after I logged on with my password. When I click on the main folder, the pointer changed to a circle and continue going round and round non-stop for a long time but could not open the main folder in which I store
all my files (fotos, documents, pictures etc).
I then tried to use WinXP Disk Check to scan and fix bad sectors but could not do it because once right-click on the main folder (which is also the external HD drive) the pointer immediately changed to a circle and continue to going round and round not
stop.
Please advise whether there is anything in WinXP that can help me open this main folder? If there is none, then I will lose all my data in this hard disk.
I have contacted WD tech support but they could not help me to retrieve my data or open this main folder. They said I can send my WD hard disk back to them in exchange for a new one. However, I need to retrieve my data before I send back to them. Otherwise,
all my data would be gone.
They said that my data is not under their warranty. They told me that I could have my data retrieve by their agent (or client or something) at a fee and they gave me a contact number to call them. I called
them but was told that I have to pay between S$800 to S$2,000 to have my data retrieve from this WD corrupted external hard disk. I am not going to pay such costly price for the data to be retrieved.
If there is no way I can use my WIN XP or perhaps WIN-7 to retrieve/open this main folder, then can WIN XP format this folder so that all my data are deleted before I sent the WD hard disk to Western Digital Company for a replacement of the hard
disk?
Please advise.
thank you
glemel
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Recently I could not open the main folder after I logged on with my password. When I click on the main folder, the pointer changed to a circle and continue going round and round non-stop for a long time but could not open the main folder in which I store
all my files (fotos, documents, pictures etc).
I then tried to use WinXP Disk Check to scan and fix bad sectors but could not do it because once right-click on the main folder (which is also the external HD drive) the pointer immediately changed to a circle and continue to going round and round not
stop.
Please advise whether there is anything in WinXP that can help me open this main folder? If there is none, then I will lose all my data in this hard disk.
I have contacted WD tech support but they could not help me to retrieve my data or open this main folder. They said I can send my WD hard disk back to them in exchange for a new one. However, I need to retrieve my data before I send back to them. Otherwise,
all my data would be gone.
They said that my data is not under their warranty. They told me that I could have my data retrieve by their agent (or client or something) at a fee and they gave me a contact number to call them. I called
them but was told that I have to pay between S$800 to S$2,000 to have my data retrieve from this WD corrupted external hard disk. I am not going to pay such costly price for the data to be retrieved.
If there is no way I can use my WIN XP or perhaps WIN-7 to retrieve/open this main folder, then can WIN XP format this folder so that all my data are deleted before I sent the WD hard disk to Western Digital Company for a replacement of the hard
disk?
Please advise.
thank you
glemel
View this thread