P
Paul.Lee.1971@gmail.com
Hi everyone,
My laptop froze today and shut down. When it came back up, there was a
screen that I had never seen before - "We apologise for the
inconvenience..." and saying that a possible hardware or software
installation may have caused problems.
It gave a series of options - boot up in safe mode, and a few options
including network connections or command prompt; boot up using last
safe configuration, or just boot as normal.
After selecting any one of these, the Windows XP logo appears, with
the progress bar; so far so good. There is then a brief flash of a
blue screen of death, with some text on it. Then the computer reboots,
doing an duto detect of IDE devices...and then it gives the "We
apologise for the inconvenience" screen again.
If I boot up in safe mode, the screen scrolls a list of drivers and
then either hangs, or goes into the whole sequence (as above) again.
Can anyone suggest any ideas as to how to solve this? I'm having huge
problems finding my WinXP Pro installation disk, so that I can boot up
using that and do a repair.
Many thanks
Paul
My laptop froze today and shut down. When it came back up, there was a
screen that I had never seen before - "We apologise for the
inconvenience..." and saying that a possible hardware or software
installation may have caused problems.
It gave a series of options - boot up in safe mode, and a few options
including network connections or command prompt; boot up using last
safe configuration, or just boot as normal.
After selecting any one of these, the Windows XP logo appears, with
the progress bar; so far so good. There is then a brief flash of a
blue screen of death, with some text on it. Then the computer reboots,
doing an duto detect of IDE devices...and then it gives the "We
apologise for the inconvenience" screen again.
If I boot up in safe mode, the screen scrolls a list of drivers and
then either hangs, or goes into the whole sequence (as above) again.
Can anyone suggest any ideas as to how to solve this? I'm having huge
problems finding my WinXP Pro installation disk, so that I can boot up
using that and do a repair.
Many thanks
Paul