M
Mogwuy
Hello,
For the last month and half I have been stumped with an error that has been occuring with only our users running Windows XP Professional 64bit.
The issues is every once an awhile, while they are printing from excel or any ms office application or Adobe an error pops up saying that the Thunking Spooler APIS from 32 to 64 process has stopped working. To correct this I have done following:
Re-adding the printers
Restarting the spooler
Set the application to compatibility mode with an older version of windows
Add new printers and set to "Print directly to printer" option (this started causing more problems, so I set it back to spool first)
Also a user pointed out closing all office applications and relaunching them fixed the issue as well
All of these worked to temporarily fix the issue, but thats it. I need something more permanent.
I've also looked at the dump file and it just shows:
Application exception occurred:
App: C:\WINDOWS\splwow64.exe (pid=6272)
When: 1/30/2012 @ 13:57:29.058
Exception number: c0000005 (access violation)
*----> System Information Task List Module List
For the last month and half I have been stumped with an error that has been occuring with only our users running Windows XP Professional 64bit.
The issues is every once an awhile, while they are printing from excel or any ms office application or Adobe an error pops up saying that the Thunking Spooler APIS from 32 to 64 process has stopped working. To correct this I have done following:
Re-adding the printers
Restarting the spooler
Set the application to compatibility mode with an older version of windows
Add new printers and set to "Print directly to printer" option (this started causing more problems, so I set it back to spool first)
Also a user pointed out closing all office applications and relaunching them fixed the issue as well
All of these worked to temporarily fix the issue, but thats it. I need something more permanent.
I've also looked at the dump file and it just shows:
Application exception occurred:
App: C:\WINDOWS\splwow64.exe (pid=6272)
When: 1/30/2012 @ 13:57:29.058
Exception number: c0000005 (access violation)
*----> System Information Task List Module List